Back of House Shift Leader
Chick-fil-A
Estimated pay: $10.00-17.00 per hour
14 Ho'okele St, Kahului, Hawaii, 96732, United States
Full time, part time
The Breakroom Take
- Free food
- People enjoy this job
- Recommended by students
- Recommended by parents
- Respectful managers
- Good training
- Learn new skills
- Uninterrupted breaks
About Chick-fil-A
Chick-fil-A is a fast food restaurant chain.
Job description from Chick-fil-A
Back of House Shift Leader
As one of our Back of House Shift Leaders, you are tasked with high responsibility to manage and lead the Back of House team during day-to-day operations and effectively lead shifts in the kitchen. You provide regular coaching and leadership, ensure team members are in the best positions to work effectively, create line-ups and run breaks, and monitor performance and operations, ensuring guests receive the high-quality and safe food products they have come to expect from us.
As a leader, you will receive hands-on support and development from your managers and genuine responsibility and business experience as you work and problem-solve together with other shift leaders to better improve guest experience.
Responsibilities
- Lead scheduled Back of House team member and overall Back of House shift operations on each of your shifts
- Prepare line-ups and effectively position team members, balancing development and meeting the needs of the shift
- Coach and manage performance of team members on the shift, providing development and guidance as needed
- Ensure Back of House operations run smoothly and effectively
- Monitor and temp food products to ensure they meet food and quality expectations
- Ensure team members maintain a clean and safe environment throughout the day
- Ensure each shift is properly stocked and ready for the next shift
- Manage schedule changes on your shift, anticipating needs and problem solving changes like call-outs
- Monitor rotation of chicken thawing and food preparation
- Communicate with other leaders such as the Front of House Shift Leads to ensure a cohesive shift and engaging environment for team members
- Manage and assemble food products for catering orders
- Meet regularly with leaders and team members to identify and problem-solve opportunities in the restaurant
- Complete shift reports and track performance to ensure strong store and personal development results
- Manage and submit waste as it occurs
Minimum Qualifications
- Proven track record of pursing excellence in all you do and genuine care for others
- Required availability Monday-Saturday for full-time roles (working an average of 33 hours or more) and preferred availability of at least 5 days for part-time. Shift hours can vary depending on availability but for morning shift, shifts generally fall somewhere between 5:00am-2:00pm and for night, between 2:00pm and 10:00pm (Note: our store hours of operation are from 6am-9pm)
- Ability to work in a fast-paced environment (both inside and outside the store)
- Ability to communicate effectively with guests and team members
- Have reliable transportation
- Be able to work together with others, adaptable, and dependable with a strong work ethic
- Have the ability to lift up to 50 lbs.
- Must be 18 or older
- Strong background in food service/production, leadership experience or equivalent work experience
- Ability to achieve strong results while also building positive relationships with others
Preferred Qualifications
- Certification in ServSafe
- Interest in leadership growth and/or restaurant management
- Desire to grow further into leadership locally with Chick-fil-A Kahului and/or Chick-fil-A, Inc.
Benefits
Team members who work at Chick-fil-A are given skills and life experience that go beyond serving a great product in a friendly environment. Our leaders are committed to seeing you grow and we offer many other benefits as well.
- A fun work environment where you can positively influence our local community
- Flexible schedules that include being closed on Sundays and time off for the important things of life like family gatherings
- Competitive pay including free shift meals and opportunity for additional raises
- Opportunity for promotions with intentional focus and development for those interested in leadership (or simply looking to grow personally in their role as a team member)
- A place to develop your professional skills in hospitality and customer service from a brand rated #1 in customer service by the ALCI for the last 10 years
- Scholarship opportunities to assist you on your path to educational growth
- 401k contributions to help you prepare financially for you and your family's future
- Health insurance to care for your personal needs
- Hands-on development from leadership and challenging and worthwhile development and coaching opportunities
Considering applying but are not sure if you are ready? Why wait? Apply right now and find out if we might be the next step in your exciting future in leadership.
Do not believe you qualify? Reach out or apply to one of our Team Member positions and express your interest in growing into leadership.
What employees say
Pay
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Needs improving
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Most people don’t get paid breaks
Do back of house team members at Chick-fil-A get paid breaks?
No. Most people don’t get paid breaks.
How we know this
86% of people say they don’t get paid breaks.Based on data from 135 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Needs improving
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Most people don’t get paid sick leave
Does Chick-fil-A give back of house team members paid sick leave?
No. Most people don’t get paid leave when they’re sick.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 145 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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Most people don’t do unpaid extra work
Do back of house team members at Chick-fil-A do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
93% of people report that they don’t do extra unpaid work.Based on data from 128 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do back of house team members find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 86% of people with changing schedules find out their shifts one week or less ahead of time.
- 12% of people with changing schedules find out their shifts two weeks ahead of time.
- 1% of people with changing schedules find out their shifts three weeks ahead of time.
- 1% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 146 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Good
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Most people don’t worry about their hours
Do back of house team members at Chick-fil-A worry about hours?
Most people don’t worry about getting enough hours.
How we know this
69% of people report they don’t worry about getting enough hours.Based on data from 150 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Good
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Most people can choose their shifts
Do back of house team members at Chick-fil-A get to choose the shifts they work?
Most people get to choose which shifts they work.
How we know this
68% report that they have enough control over which shifts they work.Based on data from 131 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for back of house team members at Chick-fil-A to change shifts?
Some people find it hard to change shifts.
How we know this
44% of people report that it’s hard to change shifts if they need to.Based on data from 249 people who took the Breakroom Quiz between December 2024 and June 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Good
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Easy to get time off
How easy is it for back of house team members to get time off at Chick-fil-A?
Most people find it easy to get time off.
How we know this
73% of people report it’s easy to get time off.Based on data from 241 people who took the Breakroom Quiz between December 2024 and June 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Good
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Schedules don’t get changed at the last minute
Do Chick-fil-A managers change back of house team members schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
89% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 139 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Okay
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Some people find it hard to take sick leave
How easy is it for back of house team members to take sick leave at Chick-fil-A?
Some people find it hard to take sick leave.
How we know this
36% of people report that it’s hard to take time off if they are sick.Based on data from 124 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Good
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Most students say it’s good
Is back of house team members at Chick-fil-A job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
79% of students report this is a good place to work if you’re studying.Based on data from 190 people who took the Breakroom Quiz between December 2024 and June 2025.
Okay
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Only some parents say it’s good
Is working as back of house team members at Chick-fil-A good if you have caring responsibilities?
Only some parents and caregivers say this is a good place to work.
How we know this
50% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2025.
Why this matters
A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.
Benefits
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Needs improving
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Part-timers can't get health insurance
Are part-time back of house team members able to get health insurance from Chick-fil-A?
Most people who work part-time can't get health insurance.
How we know this
68% of people who work fewer than 30 hours a week say they can’t get health insuranceBased on data from 96 people who took the Breakroom Quiz between November 2024 and March 2025.
Why this matters
A good employer offers health insurance to all their workers, no matter how many hours they work or what kind of job they have.
Needs improving
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Part-timers don’t get paid time off
Do part-time back of house team members get paid time off at Chick-fil-A?
Most people who work part-time don’t get paid time off.
How we know this
94% of people who work part-time say they don’t get paid time offBased on data from 31 people who took the Breakroom Quiz between May 2025 and June 2025.
Why this matters
Everyone should get paid time off, no matter if they work full-time or part-time.
At a good job, you deserve all the same benefits, even if you work fewer hours."
Good
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Health insurance costs are okay
Is the health insurance from Chick-fil-A cheap enough for back of house team members?
Most people say the health insurance costs are okay.
How we know this
69% of people say the health insurance costs are okayBased on data from 13 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Everyone needs medical care sometimes, but it costs a lot.
A good job should offer health insurance that workers can actually afford.
Needs improving
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People don’t get paid time off
Do back of house team members get paid time off at Chick-fil-A?
Most people don’t get paid time off from work.
How we know this
85% of people say they don’t get paid time off.Based on data from 53 people who took the Breakroom Quiz between May 2025 and June 2025.
Why this matters
Everyone needs time to rest and take care of life outside of work.
A good employer offers paid time off so their workers can choose when to have a break or go to appointments without worrying about losing pay.
Workplace
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Good
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Most people feel treated with respect
Do back of house team members at Chick-fil-A feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
92% of people say they’re treated with respect by their managers.Based on data from 131 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do back of house team members at Chick-fil-A get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
90% of people report that they get to take their breaks without interruption.Based on data from 134 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful for back of house team members to work at Chick-fil-A?
Most people feel stressed out here.
How we know this
70% of people say they often feel stressed out at work.Based on data from 143 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do back of house team members at Chick-fil-A enjoy their jobs?
Only some people enjoy their job.
How we know this
41% of people report they don’t enjoy their job.Based on data from 256 people who took the Breakroom Quiz between December 2024 and June 2025.
Okay
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Only some people recommend their team
Do back of house team members at Chick-fil-A recommend working with their team?
Only some people recommend working with their team.
How we know this
45% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 150 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do back of house team members get enough training when they start at Chick-fil-A?
Some people didn’t get enough training when they started.
How we know this
37% of people report they didn’t get enough training when they started working here.Based on data from 143 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do back of house team members get support to advance at Chick-fil-A?
Only some people are given support to advance their career here.
How we know this
In the last year, 44% of people report not being given support to advance their career here.Based on data from 127 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Okay
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Headquarters only partly understands what's happening
Do back of house team members think Chick-fil-A’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
How we know this
55% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 129 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
In a good job, the people running the organisation should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organisation has many different sites.
Okay
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Only some people feel well informed by headquarters
Do back of house team members feel well informed about how Chick-fil-A is doing?
Only some people feel well informed about how the company is doing.
How we know this
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 137 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Chick-fil-A employees say about their job
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Best thing
I really love the community and the wonderful management! Things just make sense and it’s a wonderful environment, even when it get stressful.
Worst thing
I am unsure if I am being paid fairly for the work I am doing, though I understand that CFA doesn’t need to compete with other restaurants with pay I guess.
cashier at Chick-fil-A, May 2025
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Best thing
Most of my managers are super nice and understanding. I also love interacting with guests and getting to know them!
Worst thing
Sometimes during rushes I and asked to do a lot of different things from different people. And when I first started people didnt like me because I was new and didn’t know what to do because I hadn’t been trained properly.
Front of house team member at Chick-fil-A, April 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 150 Chick-fil-A employees who took the Breakroom Quiz between March 2025 and June 2025.
Take the Breakroom Quiz to compare your job.