Shift Leader
Wingstop
$13.25-15.00 per hour
3628 Concord Pike, Wilmington, Delaware, 19803, United States
Full time
The Breakroom Take
- Free food
- Respectful managers
About Wingstop
Wingstop is a fast food restaurant chain.
Job description from Wingstop
Here is what we can offer you:
- Free staff meals!
- Additional employee discounts
- Flexible schedules
- Internal career growth opportunities
We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.
Essential Duties & Responsibilities:
- Performs all tasks and responsibilities of a Wingstop crew member.
- Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
- Trains newer or less experienced crew members in their tasks and responsibilities.
- Practices inventory control standards.
- Store policies are being followed by all staff members.
- Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
- Open and/or close the Restaurant and meet required work hours.
- Manage and motivate the crew members.
- Ensure breaks are coordinated effectively and quickly.
- Assemble and package orders according to the Wingstop standard.
- Assist all other positions when necessary.
- Assist in keeping the kitchen & dining room clean throughout the shift.
- Ensure that all crew members are always health safety conscious.
- Resolve customer issues with efficiency and a good attitude.
- Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
Additional Duties:
- Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
- Enforce the Wingstop uniform and jewelry policy.
- Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
- Cash is controlled and maintained, any voids or refunds are accounted for
- Daily and weekly cleaning task are being met
- Orders quote times are being met and adjusted for peak business hours
- Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
- Kitchen is well maned and organized for each position during peak periods
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
What employees say
Pay
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Needs improving
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Most people don’t get paid sick leave
Does Wingstop give shift leads paid sick leave?
No. Most people don’t get paid leave when they’re sick.
How we know this
92% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Okay
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Some people do unpaid extra work
Do shift leads at Wingstop do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do shift leads find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Okay
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Some people worry about their hours
Do shift leads at Wingstop worry about hours?
Some people worry about getting enough hours.
How we know this
50% of people report they worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Okay
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Only some people can choose their shifts
Do shift leads at Wingstop get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
How we know this
58% report that they don’t have enough control over which shifts they work.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to get time off
How easy is it for shift leads to get time off at Wingstop?
Some people find it hard to get time off.
How we know this
50% of people report it’s hard to get time off.Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Okay
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Schedules can get changed at the last minute
Do Wingstop managers change shift leads schedules at the last minute?
Some managers change people’s schedules at the last minute.
How we know this
64% of people say their manager changes their shift schedule at the last minute.Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Workplace
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Okay
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Only some people feel treated with respect
Do shift leads at Wingstop feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Needs improving
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Most people are stressed out
Is it stressful for shift leads to work at Wingstop?
Most people feel stressed out here.
How we know this
82% of people say they often feel stressed out at work.Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Needs improving
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Most people don’t recommend their team
Do shift leads at Wingstop recommend working with their team?
Not many people recommend working with their team.
How we know this
75% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do shift leads get enough training when they start at Wingstop?
Some people didn’t get enough training when they started.
How we know this
58% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do shift leads get support to advance at Wingstop?
Only some people are given support to advance their career here.
How we know this
In the last year, 36% of people report not being given support to advance their career here.Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do shift leads think Wingstop’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2025.
Why this matters
In a good job, the people running the organisation should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organisation has many different sites.
Needs improving
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Most people don’t feel well informed by headquarters
Do shift leads feel well informed about how Wingstop is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between March 2025 and June 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Wingstop employees say about their job
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Best thing
Mainly the perks such as food and drink. The rushes in the restaurant help with the time go by.
Worst thing
Manager experience being fake and try to friendly towards when really it’s meet to ends for them personally. Last minute scheduling on the day of.
cashier at Wingstop, June 2025
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Best thing
The free food and occasional small talk with the DoorDash/ Uber Drivers picking up orders
Worst thing
Literally the customers, managers not paying you enough for your work, not flexible with a college students schedule, gossiping coworkers
cashier at Wingstop, May 2025
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