Shift Leader
Dunkin'
$21.00-22.00 per hour
1770 Rosecrans St, San Diego, California, 92106, United States
Full time
The Breakroom Take
- Free food
- Recommended by students
About Dunkin'
Dunkin' is a fast food restaurant chain.
Job description from Dunkin'
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Benefits of working for a Dunkin' franchisee:
- Competitive wages
- Awesome team-oriented environment
- Lots of potential for growth within the company for those who work hard
Requirements
- Provide excellent guest satisfaction, service speed, and product quality
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests' needs and exceed their expectations
- Works well in a team environment
Company Information
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
What employees say
Pay
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Okay
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Only some people get paid breaks
Do breakfast shift leaders at Dunkin' get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
64% of people say they don’t get paid breaks.Based on data from 14 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Needs improving
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Most people don’t get paid sick leave
Does Dunkin' give breakfast shift leaders paid sick leave?
No. Most people don’t get paid leave when they’re sick.
How we know this
92% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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Most people don’t do unpaid extra work
Do breakfast shift leaders at Dunkin' do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
80% of people report that they don’t do extra unpaid work.Based on data from 20 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do breakfast shift leaders find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 92% of people with changing schedules find out their shifts one week or less ahead of time.
- 4% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Good
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Most people don’t worry about their hours
Do breakfast shift leaders at Dunkin' worry about hours?
Most people don’t worry about getting enough hours.
How we know this
83% of people report they don’t worry about getting enough hours.Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Good
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Most people can choose their shifts
Do breakfast shift leaders at Dunkin' get to choose the shifts they work?
Most people get to choose which shifts they work.
How we know this
71% report that they have enough control over which shifts they work.Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for breakfast shift leaders at Dunkin' to change shifts?
Most people find it hard to change shifts.
How we know this
71% of people report that it’s hard to change shifts if they need to.Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Can be hard to get time off
How easy is it for breakfast shift leaders to get time off at Dunkin'?
Some people find it hard to get time off.
How we know this
60% of people report it’s hard to get time off.Based on data from 15 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Okay
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Schedules can get changed at the last minute
Do Dunkin' managers change breakfast shift leaders schedules at the last minute?
Some managers change people’s schedules at the last minute.
How we know this
38% of people say their manager changes their shift schedule at the last minute.Based on data from 21 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Okay
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Some people find it hard to take sick leave
How easy is it for breakfast shift leaders to take sick leave at Dunkin'?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Workplace
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Good
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Most people feel treated with respect
Do breakfast shift leaders at Dunkin' feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 21 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do breakfast shift leaders at Dunkin' get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
92% of people report that they get to take their breaks without interruption.Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful for breakfast shift leaders to work at Dunkin'?
Most people feel stressed out here.
How we know this
83% of people say they often feel stressed out at work.Based on data from 23 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do breakfast shift leaders at Dunkin' enjoy their jobs?
Only some people enjoy their job.
How we know this
42% of people report they don’t enjoy their job.Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2025.
Okay
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Only some people recommend their team
Do breakfast shift leaders at Dunkin' recommend working with their team?
Only some people recommend working with their team.
How we know this
58% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do breakfast shift leaders get enough training when they start at Dunkin'?
Some people didn’t get enough training when they started.
How we know this
55% of people report they didn’t get enough training when they started working here.Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do breakfast shift leaders get support to advance at Dunkin'?
Only some people are given support to advance their career here.
How we know this
In the last year, 45% of people report not being given support to advance their career here.Based on data from 22 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do breakfast shift leaders think Dunkin'’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 20 people who took the Breakroom Quiz between November 2024 and May 2025.
Why this matters
In a good job, the people running the organisation should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organisation has many different sites.
Okay
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Only some people feel well informed by headquarters
Do breakfast shift leaders feel well informed about how Dunkin' is doing?
Only some people feel well informed about how the company is doing.
How we know this
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Dunkin' employees say about their job
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Best thing
Engaging with the customers and learning how to create new drinks
Worst thing
Having to deal with customers that don’t really understand the word now and having to repeat yourself multiple times. You have to have a lot of patience with this job.
Employee at Dunkin', May 2025
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Best thing
Freedoms like talking on phone
Worst thing
I work late nights
Baker at Dunkin', April 2025
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