Customer Service Representative

Company Description

Charlie's Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community, we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations and paid holidays.
• Pre-tax commuter benefits and onsite parking.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• $21-$23 per hour dependent on experience.
• Potential 90-day performance-based raise.
• Yearly review with possibility of increase based on performance and tenure.

Job Description

Schedule

Five 8-hour shifts a week, weekends and holidays required.
Start and end time will be anywhere from 7:00am to 6:00pm. Schedule will change with business needs every 4-5 months.

The Role

Customers Service Representatives are responsible for handling complaints, processing orders, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportation departments on a daily basis.

Essential Responsibilities Include, but Not Limited To:

• Provides timely and accurate information to incoming customer requests about order status and product details.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer's service expectations.

Qualifications

Required Skills and Experience

• Must know Ten Key by touch.
• Must have advanced level of experience with MS Office, especially Outlook and Excel.
• Must have a flexible working schedule.
• Previous experience providing customer service via phone and email.
• Previous experience with internal chat-based programs.
• Ability to multi-task while recording accurate information.
• Detail-oriented with attention to detail.

Preferred Skills and Experience

• Previous experience working with AS400.
• Bilingual, particularly in Spanish.
• Previous knowledge of the produce industry and varieties of produce.

Additional Information

Supplemental Information

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy / Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

Recruiters - DO NOT CONTACT!

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