Posted 27 days ago

store manager - Rochester

Starbucks
Pay Estimated pay: $44.8k-83.7k per year

Location Rochester, New York, 14602, United States
Contract time Full time

The Breakroom Take

6.7

Rated 6.7 out of 10, based on 3,617 employees who took the Breakroom Quiz

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  • Free food
  • People enjoy this job
  • Recommended by students
  • Respectful managers
  • Uninterrupted breaks
Apply on company site

About Starbucks

Starbucks is a coffeehouse chain. They sell a variety of coffee drinks, hot and cold beverages, and snacks.

Job description from Starbucks

Crafting the world's finest coffee, one meaningful moment at a time

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don't just run a business-you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits .

We'd love to hear from people with:

  • 3 years retail / customer service management experience or
    • 4+ years of US Military service
  • Strong organizational, interpersonal and problem solving skills
  • Entrepreneurial mentality with experience in a sales focused environment
  • Strong leadership skills and the ability to coach and mentor team partners with professional maturity
  • Minimum High School or GED


Requirements:

  • Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
  • Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.


Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

Join us and connect with something bigger, apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

Map

Rochester, New York, 14602, United States

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people get paid breaks

    Do managers at Starbucks get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    50% of people say they don’t get paid breaks.

    Based on data from 8 people who took the Breakroom Quiz between April 2025 and July 2026.

    Why this matters

    Good jobs pay you for your break time.

    You should get paid for all the time you’re at work, even when you’re on break.

  • Good
  • Most people get paid when they’re sick

    Does Starbucks pay managers when they’re sick?

    Yes. Most people get paid when they’re sick.

    How we know this

    77% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    Most US companies don’t have to pay you when you’re sick - only some states require it.

    But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.

  • Needs improving
  • The job often spills into unpaid time

    Do managers jobs at Starbucks spill into time they aren’t paid for?

    Yes. The job often spills into unpaid time.

    How we know this

    69% of people report that their job takes up time that they don’t get paid for.

    Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    You should be paid for all the work you do.

    A good job pays you for every minute you spend working for your employer.

Benefits

    Good
  • Sick days don’t use up paid time off

    At Starbucks, are managers’s sick days and vacation days separate paid time off?

    Sick days and vacation days are separate paid time off.

    How we know this

    76% of people say they don’t have to use vacation days when they’re out sick.

    Based on data from 25 people who took the Breakroom Quiz between June 2025 and July 2026.

    Why this matters

    Getting sick isn’t a vacation.

    You shouldn’t have to lose your time off just because you got sick or had a medical emergency.

    A good job gives you separate sick days so you can rest and get better without losing your paid time off allowance.

  • Good
  • Most people say they can afford the health insurance

    Is the health insurance from Starbucks affordable enough for managers?

    Most people say the health insurance costs are okay.

    How we know this

    97% of people say the health insurance costs are okay

    Based on data from 35 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    Everyone needs medical care sometimes, but it can be expensive.

    A good job should offer health insurance that workers can actually afford.

  • Good
  • Most people get paid time off

    Do managers get paid time off at Starbucks?

    Most people get paid time off work.

    How we know this

    83% of people say they get paid time off.

    Based on data from 30 people who took the Breakroom Quiz between June 2025 and July 2026.

    Why this matters

    Everyone needs time to rest and take care of life outside of work.

    A good employer offers paid time off so their workers can choose when to have a break or go to appointments without worrying about losing pay.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of work schedule

    How far ahead of time do managers find out their work schedule?

    Most people find out their schedule less than four weeks ahead of time.

    How we know this

    • 15% of people with changing schedules find out their shifts one week or less ahead of time.
    • 12% of people with changing schedules find out their shifts two weeks ahead of time.
    • 73% of people with changing schedules find out their shifts three weeks ahead of time.
    • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

    Based on data from 41 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    We believe your workplace should tell you your schedule at least 4 weeks ahead of time.

    You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.

  • Good
  • Most people don’t worry about their hours

    Do managers at Starbucks worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    92% of people report they don’t worry about getting enough hours.

    Based on data from 26 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    A good employer should give you the hours you need each week.

    You shouldn’t have to struggle or beg for work time.

  • Okay
  • Only some people can choose their shifts

    Do managers at Starbucks get to choose the shifts they work?

    Some people don’t get to choose which shifts they work.

    How we know this

    60% report that they don’t have enough control over which shifts they work.

    Based on data from 10 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for managers at Starbucks to change shifts?

    Some people find it hard to change shifts.

    How we know this

    54% of people report that it’s hard to change shifts if they need to.

    Based on data from 41 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    A good job works with your personal life.

    It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.

  • Okay
  • Can be hard to get time off

    How easy is it for managers to get time off at Starbucks?

    Some people find it hard to get time off.

    How we know this

    40% of people report it’s hard to get time off.

    Based on data from 45 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.

  • Good
  • Schedules don’t get changed at the last minute

    Do Starbucks managers change managers schedules at the last minute?

    Most managers don’t change people’s schedules at the last minute.

    How we know this

    75% of people say their manager doesn’t change their shift schedule at the last minute.

    Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.

    Good jobs don’t switch your hours around without warning.

  • Okay
  • Some people find it hard to take sick days

    How easy is it for managers to take sick days at Starbucks?

    Some people find it hard to take sick days.

    How we know this

    42% of people report that it’s hard to take time off if they are sick.

    Based on data from 45 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    Everyone gets sick sometimes.

    You should be able to stay home when you need to get better.

    A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.

  • Good
  • Most students say it’s good

    Is managers at Starbucks job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    75% of students report this is a good place to work if you’re studying.

    Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.

  • Good
  • Most parents say it’s good

    Is working as managers at Starbucks good if you have caring responsibilities?

    Most parents and caregivers say this is a good place to work.

    How we know this

    68% of people who care for a child or other relative report this is a good place to work.

    Based on data from 19 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Starbucks feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    83% of people say they’re treated with respect by their managers.

    Based on data from 42 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    Your boss should treat you with respect.

    No one at work should bully you or treat you unfairly.

    If you have a problem, you should be able to talk to someone else who can help.

  • Okay
  • Only some people get breaks without interruption

    Do managers at Starbucks get to take their breaks without interruption?

    Only some people get breaks without interruption.

    How we know this

    46% of people report that their breaks get interrupted.

    Based on data from 41 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.

  • Needs improving
  • Most people are stressed out

    Is it stressful for managers to work at Starbucks?

    Most people feel stressed out here.

    How we know this

    92% of people say they often feel stressed out at work.

    Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    Work can be hard sometimes, but you shouldn’t feel stressed all the time.

    Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do managers at Starbucks enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    38% of people report they don’t enjoy their job.

    Based on data from 39 people who took the Breakroom Quiz between March 2025 and July 2026.

  • Okay
  • Only some people recommend their team

    Do managers at Starbucks recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    40% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    The people you work with every day are important. They can make the difference between a bad day and a good one.

  • Okay
  • Only some people get enough training

    Do managers get enough training when they start at Starbucks?

    Some people didn’t get enough training when they started.

    How we know this

    40% of people report they didn’t get enough training when they started working here.

    Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    A good job should train you well from your first day, not just throw you into the deep end.

    Nobody can do their job well without proper training at the start.

  • Good
  • Most people get support to advance

    Do managers get support to advance at Starbucks?

    Most people are given support to advance their career here.

    How we know this

    In the last year, 80% of people report being given support to advance their career here.

    Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    A good job should help you grow, if you want to.

    This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.

    This helps you build skills and earn more money.

  • Needs improving
  • Headquarters doesn't understand what's happening

    Do managers think Starbucks’s headquarters understands what’s happening where they work?

    Most people think headquarters doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.

    Why this matters

    In a good job, the people running the organization should support the workers who do the hands-on work.

    To do this well, they need to know what’s really happening at each location.

    This is extra important when an organization has many different sites.

  • Good
  • Most people feel well informed by headquarters

    Do managers feel well informed about how Starbucks is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    74% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 42 people who took the Breakroom Quiz between March 2025 and July 2026.

    Why this matters

    A good employer shares news with all its workers.

    You should know how your employer is doing - both the good news and the problems.

    Managers should keep you updated about what’s happening.

Find out more about working at Starbucks

What Starbucks employees say about their job

  • Best thing

    I enjoy making drinks, it is the best part of the job. The main reason why I decided to work at Starbucks instead of a local coffee shop are mainly for the benefits and the convenience of workplaces, there is a Starbucks everywhere you go, which means that if I needed more hours, I can go to any store within a 10 mile radius of my house.

    Worst thing

    The customers. Everything that Starbucks has pushed for in the last decade; "the customer is always right", if a customer yells at you, you have to sit there and take it or be reprimanded for asking them not to talk to you in a harassing or demeaning manner, etc. Customers have been told for so long that they can always get what they want if they demand it enough, if they threaten to call corporate enough, if they harass you enough, it is so draining to constantly be harassed and demeaned at my job and have to withhold all of my feelings on it, because if I cry, I am being weak, and if I tell a person I am not comfortable with the way they are speaking to me, I am "being rude" or "condescending". I wish, wholeheartedly, that my job seemed like it actually put me first, instead of sales and numbers and reviews.

    6.4

    Barista at Starbucks, July 2025

    Report this review
  • Best thing

    The team I work with. My baristas make it worth it, if it weren’t for them I would’ve had a major breakdown already.

    Worst thing

    Management. All the higherups who don’t understand what it’s like being at the bottom. Starbucks made over $60 billion in profits last year. They seem to keep getting greedier each year. They continue to lower the amount of hours and continue to shame all the partners. We’re just a number to them

    5.5

    Shift supervisor at Starbucks, June 2025

    Report this review
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  • Best thing

    Learning how to craft happy beverages
    Warm expressions (salutations) with customers and coworkers

    Worst thing

    The lack in knowing a what a good leader is vs. what a boss is (mind blowing)
    The extreme loopholes one has to jump through to grow within the company. The company, for the most part, hires from the outside for leadership rather than looking at internal talent

    5.2

    Supervisor at Starbucks, May 2025

    Report this review
  • Best thing

    My coworkers are great, I love my perks and benefits, it’s easy to take time off

    Worst thing

    I’m expected to do more than what I am paid for. I work extra to deep clean the store which wasn’t on the job description and I feel as though I should be paid extra for the certain jobs I do

    7.1

    Barista at Starbucks, May 2025

    Report this review
  • Best thing

    You can pick up shifts at other stores to really suit the amount of hours you want. Most of the baristas are super friendly.

    Worst thing

    It can be a super taxing job. The customers can be super rude and it is a lot of memorization. The menu is constantly updating. Policies are changing without an increase in pay for new responsibilities. Scheduling is an issue because due to callouts or them not scheduling correctly it is expected for us to cover it rather than our boss trying to come help.

    7.9

    Shift lead at Starbucks, May 2025

    Report this review
  • Best thing

    other partners are always super sweet and kind. depending on the store, managers are great at what they do and they’re sweet. customers are usually really nice but there’s always at least one person that’s not but it’s not a big deal

    Worst thing

    starbucks as a whole is stressful and has strict guidelines. it’ll very from store to store but most of them suck most stores are dirty and aren’t maintained. back of houses stink and there’s always mold somewhere. there’s bugs EVERYWHERE especially during the summer. if you’re early you’re on time, if you’re on time you’re late, and if you’re late don’t even bother showing up. i got a coaching for being one minute late clocking in (not exaggerating wish i was) but i was in the building 3 minutes early.

    6.3

    Barista at Starbucks, April 2025

    Report this review
  • Best thing

    If everyone does their part, the job can be really fun and a manageable amount of work.

    Worst thing

    No accountability. If managers dont do their jobs, its the staff held responsible for failures. They overwork good staff to hide mistakes in scheduling and bad policies. No incentives to perform well, no performance-based raises, no help or encouragement to move up. When applying to move up, no feedback when denied.

    6.4

    Shift supervisor at Starbucks, April 2025

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  • Best thing

    The management is great, i love my co-workers, people are usually friendly

    Worst thing

    Very stressful especially now off training, I don’t get a ton of help and typically work solo on stations, super strict dress code

    5.4

    Barista at Starbucks, March 2025

    Report this review
  • Best thing

    discounts, the pay and benefits, the coworkers

    Worst thing

    The company practices don't align with mine, The customers are very mean sometimes, and it's a very high pasted and stressful environment when busy, which is more of the day than not

    5.8

    Barista at Starbucks, March 2025

    Report this review
  • Best thing

    freindly coworkers generally
    great hours
    not that hard to use time off or get good scheduling, but varies wildly depending on SM

    Worst thing

    customers are snappy
    store managers pick favorites (that doesnt help when you work with 7 - 12 people in a day)

    5.5

    Barista at Starbucks, February 2025

    Report this review
  • More reviews from Starbucks employees

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