Administrative Assistant
PennyMac
$45000.00-50000.00 per year
1000 Centregreen Way Suite 100, Cary, North Carolina, 27513, United States
Full time
The Breakroom Take
- People enjoy this job
- Good employer
- Recommended by parents
- Respectful managers
- Uninterrupted breaks
About PennyMac
PennyMac is a mortgage lender.
Job description from PennyMac
Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Administrative Assistant reports to the site leader and is responsible for providing on site support to ensure individual employees, visitors and other third parties enter the premises consistent with Pennymac Security requirements. When not focused on these core responsibilities, this role also provides support to the site leader for prescribed, specific business support administrative duties are needed.
The Administrative Assistant will:
- Primary role is to report to the site leader, while providing site support at the direction of Corporate Security to ensure all employees and site visitors who enter the site do so with appropriate credentials. This will include badge management and controls
- Monitoring access points to the site, which includes card readers, cameras and other security devices
- Provide security reporting, including and not limited to badge use reports
- Coordinate on site emergency and safety support as needed
- Support the site leader in a manner consistent with the scope and purpose of this role
- Support with projects and reporting
- Demonstrate behaviors which are aligned with the organization's desired culture and values
What You'll Bring
- Good written and oral communication skills
- Prior security experience preferred
- Ability to stay organized while multi-tasking and work well in a fast-paced environment
- Working knowledge of computers and Microsoft Office
- Experience working in facilities, project management or real estate prior preferred
- CPR certification
- Must be a team player with strong attention to detail, with the ability to work independently
Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
- Lower in range - Building skills and experience in the role
- Mid-range - Experience and skills align with proficiency in the role
- Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$45,000 - $50,000
Work Model
OFFICE
What employees say
Pay
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Okay
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Only some people get paid breaks
Do workers at PennyMac get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
36% of people say they don’t get paid breaks.Based on data from 22 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Good
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Most people get paid when they’re sick
Does PennyMac pay people when they’re sick?
Yes. Most people get paid when they’re sick.
How we know this
89% of people say they would get paid if they were sick but scheduled to work.Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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The job rarely spills into unpaid time
Do jobs at PennyMac spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
How we know this
17% of people report that their job takes up time that they don’t get paid for.Based on data from 18 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
-
Good
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Most people don’t worry about their hours
Do workers at PennyMac worry about hours?
Most people don’t worry about getting enough hours.
How we know this
100% of people report they don’t worry about getting enough hours.Based on data from 18 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Good
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Easy to change shifts
How easy is it for PennyMac workers to change shifts?
Most people find it easy to change shifts.
How we know this
80% of people report that it’s easy to change shifts if they need to.Based on data from 15 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Good
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Easy to get time off
How easy is it to get time off at PennyMac?
Most people find it easy to get time off.
How we know this
89% of people report it’s easy to get time off.Based on data from 27 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Good
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Schedules don’t get changed at the last minute
Do PennyMac managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
100% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 18 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Good
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Most people find it easy to take sick days
How easy is it to take sick days at PennyMac?
Most people find it easy to take sick days.
How we know this
85% of people report that it’s easy to take time off if they are sick.Based on data from 27 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Good
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Most parents say it’s good
Is working at PennyMac good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
How we know this
86% of people who care for a child or other relative report this is a good place to work.Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Why this matters
A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.
Benefits
-
Good
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Sick days don’t use up paid time off
At PennyMac, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
How we know this
84% of people say they don’t have to use vacation days when they’re out sick.Based on data from 19 people who took the Breakroom Quiz between May 2025 and March 2026.
Why this matters
Getting sick isn’t a vacation.
You shouldn’t have to lose your time off just because you got sick or had a medical emergency.
A good job gives you separate sick days so you can rest and get better without losing your paid time off allowance.
Good
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Most people say they can afford the health insurance
Is the health insurance from PennyMac affordable enough for their workers?
Most people say the health insurance costs are okay.
How we know this
74% of people say the health insurance costs are okayBased on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.
Why this matters
Everyone needs medical care sometimes, but it can be expensive.
A good job should offer health insurance that workers can actually afford.
Good
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Most people get paid time off
Do people get paid time off at PennyMac?
Most people get paid time off work.
How we know this
95% of people say they get paid time off.Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.
Why this matters
Everyone needs time to rest and take care of life outside of work.
A good employer offers paid time off so their workers can choose when to have a break or go to appointments without worrying about losing pay.
Workplace
-
Good
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Most people feel treated with respect
Do people at PennyMac feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
83% of people say they’re treated with respect by their managers.Based on data from 29 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do people at PennyMac get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
81% of people report that they get to take their breaks without interruption.Based on data from 27 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Okay
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Some people are stressed out
Is it stressful to work at PennyMac?
Some people feel stressed out here.
How we know this
61% of people say they often feel stressed out at work.Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at PennyMac enjoy their jobs?
Most people enjoy their job.
How we know this
74% of people report they enjoy their job.Based on data from 23 people who took the Breakroom Quiz between November 2024 and March 2026.
Okay
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Only some people recommend their team
Do people at PennyMac recommend working with their team?
Only some people recommend working with their team.
How we know this
38% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 29 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do people get enough training when they start at PennyMac?
Some people didn’t get enough training when they started.
How we know this
39% of people report they didn’t get enough training when they started working here.Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do people get support to advance at PennyMac?
Only some people are given support to advance their career here.
How we know this
In the last year, 36% of people report not being given support to advance their career here.Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Okay
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Headquarters only partly understands what's happening
Do people think PennyMac’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
How we know this
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
In a good job, the people running the organization should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organization has many different sites.
Good
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Most people feel well informed by headquarters
Do workers feel well informed about how PennyMac is doing?
Most people feel well informed about how the company is doing.
How we know this
76% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 29 people who took the Breakroom Quiz between November 2024 and March 2026.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What PennyMac employees say about their job
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Best thing
Hours and pay
Worst thing
How early I start
Access coordinator at PennyMac, June 2025
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