Reposted 9 days ago

Security Officer

Andy Frain Services
Pay Estimated pay: $14.70-20.44 per hour

Location 500 S. Salisbury Street, Raleigh, North Carolina, 27601, United States
Contract time Full time

The Breakroom Take

6.0

Rated 6.0 out of 10, based on 32 employees who took the Breakroom Quiz

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See all job reviews

  • People enjoy this job
  • Paid breaks
  • Respectful managers
Apply on company site

About Andy Frain Services

Andy Frain Services is a provider of security and event staffing.

Job description from Andy Frain Services

Job Summary:
Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Basic Functions:
  • Control of entrances and movement of pedestrian and vehicle traffic.
  • Patrol of buildings and perimeters.
  • Escort of material and personnel.
  • Inspection of security and fire exposures.
  • Special assignments.
Responsibilities:
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
  • Be on time and report to post in full uniform.
  • Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
  • Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
  • Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
  • Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
  • Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
  • Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
  • Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
  • Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
  • Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
  • Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Skills and Abilities:
  • A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
  • Constant and dedicated vigilance.
  • Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
  • Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
  • Ability to facilitate progressive change, work as part of a team and follow directions.
  • Work with a sense of urgency.
  • Strong oral and written communications skills.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
  • High School Diploma and/or equivalent (GED).
  • Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
  • Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
  • State Guard license is required.

Map

500 S. Salisbury Street, Raleigh, North Carolina, 27601, United States

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people get paid breaks

    Do security officers at Andy Frain Services get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    87% of people say they get paid breaks.

    Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    Good jobs pay you for your break time.

    You should get paid for all the time you’re at work, even when you’re on break.

  • Needs improving
  • Most people don’t get paid when they’re sick

    Does Andy Frain Services pay security officers when they’re sick?

    No. Most people don’t get paid when they’re sick.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

    Why this matters

    Most US companies don’t have to pay you when you’re sick - only some states require it.

    But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.

  • Okay
  • Some people do unpaid extra work

    Do security officers at Andy Frain Services do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    38% of people report that they do extra work that they don’t get paid for.

    Based on data from 13 people who took the Breakroom Quiz between December 2024 and October 2025.

    Why this matters

    You should be paid for all the work you do.

    A good job pays you for every minute you spend working for your employer.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of work schedule

    How far ahead of time do security officers find out their work schedule?

    Most people find out their schedule less than four weeks ahead of time.

    How we know this

    • 70% of people with changing schedules find out their shifts one week or less ahead of time.
    • 20% of people with changing schedules find out their shifts two weeks ahead of time.
    • 0% of people with changing schedules find out their shifts three weeks ahead of time.
    • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

    Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.

    Why this matters

    We believe your workplace should tell you your schedule at least 4 weeks ahead of time.

    You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.

  • Good
  • Most people don’t worry about their hours

    Do security officers at Andy Frain Services worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    77% of people report they don’t worry about getting enough hours.

    Based on data from 13 people who took the Breakroom Quiz between December 2024 and October 2025.

    Why this matters

    A good employer should give you the hours you need each week.

    You shouldn’t have to struggle or beg for work time.

  • Good
  • Most people can choose their shifts

    Do security officers at Andy Frain Services get to choose the shifts they work?

    Most people get to choose which shifts they work.

    How we know this

    69% report that they have enough control over which shifts they work.

    Based on data from 13 people who took the Breakroom Quiz between December 2024 and October 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good
  • Schedules don’t get changed at the last minute

    Do Andy Frain Services managers change security officers schedules at the last minute?

    Most managers don’t change people’s schedules at the last minute.

    How we know this

    82% of people say their manager doesn’t change their shift schedule at the last minute.

    Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.

    Why this matters

    If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.

    Good jobs don’t switch your hours around without warning.

  • Good
  • Most people find it easy to take sick days

    How easy is it for security officers to take sick days at Andy Frain Services?

    Most people find it easy to take sick days.

    How we know this

    87% of people report that it’s easy to take time off if they are sick.

    Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    Everyone gets sick sometimes.

    You should be able to stay home when you need to get better.

    A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.

Workplace

    Good
  • Most people feel treated with respect

    Do security officers at Andy Frain Services feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    94% of people say they’re treated with respect by their managers.

    Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    Your boss should treat you with respect.

    No one at work should bully you or treat you unfairly.

    If you have a problem, you should be able to talk to someone else who can help.

  • Okay
  • Only some people get breaks without interruption

    Do security officers at Andy Frain Services get to take their breaks without interruption?

    Only some people get breaks without interruption.

    How we know this

    36% of people report that their breaks get interrupted.

    Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.

  • Good
  • Most people aren’t stressed out

    Is it stressful for security officers to work at Andy Frain Services?

    Most people don’t feel stressed out here.

    How we know this

    71% of people say they don’t feel stressed out at work.

    Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    Work can be hard sometimes, but you shouldn’t feel stressed all the time.

    Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do security officers at Andy Frain Services enjoy their jobs?

    Most people enjoy their job.

    How we know this

    81% of people report they enjoy their job.

    Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

  • Okay
  • Only some people recommend their team

    Do security officers at Andy Frain Services recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    50% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    The people you work with every day are important. They can make the difference between a bad day and a good one.

  • Good
  • Most people get enough training

    Do security officers get enough training when they start at Andy Frain Services?

    Most people got enough training when they started.

    How we know this

    67% of people report they got enough training when they started working here.

    Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    A good job should train you well from your first day, not just throw you into the deep end.

    Nobody can do their job well without proper training at the start.

  • Okay
  • Only some people get support to advance

    Do security officers get support to advance at Andy Frain Services?

    Only some people are given support to advance their career here.

    How we know this

    In the last year, 65% of people report not being given support to advance their career here.

    Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    A good job should help you grow, if you want to.

    This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.

    This helps you build skills and earn more money.

  • Okay
  • Headquarters only partly understands what's happening

    Do security officers think Andy Frain Services’s headquarters understands what’s happening where they work?

    Some people think headquarters doesn’t understand what’s happening where they work.

    How we know this

    67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

    Why this matters

    In a good job, the people running the organization should support the workers who do the hands-on work.

    To do this well, they need to know what’s really happening at each location.

    This is extra important when an organization has many different sites.

  • Needs improving
  • Most people don’t feel well informed by headquarters

    Do security officers feel well informed about how Andy Frain Services is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    69% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

    Why this matters

    A good employer shares news with all its workers.

    You should know how your employer is doing - both the good news and the problems.

    Managers should keep you updated about what’s happening.

Find out more about working at Andy Frain Services

What Andy Frain Services employees say about their job

  • Best thing

    Talking

    Worst thing

    Watching people steal and fight

    4.2

    Security officer at Andy Frain Services, June 2025

  • Best thing

    Meeting new people

    Worst thing

    The employees and the work load

    1.4

    Employee at Andy Frain Services, June 2025

See more reviews
  • Best thing

    Full time hours

    Worst thing

    I would strongly advise against working for this company if you’re considering a career as a security officer. Here’s why:
    1. Low Pay: The company pays only $15.75 an hour, which is far below what many other security companies offer for similar roles.
    2. Overbearing Policies: The policies in place feel more like a way to micromanage and control employees rather than to support or protect them.
    3. No Real Benefits: The company doesn’t offer meaningful benefits. While PTO is vaguely mentioned, it’s never actually provided, and the employer justifies this by saying they don’t guarantee 40 hours per week, saving themselves money at the expense of their employees.
    4. Limited Holiday Pay: Employees only receive holiday pay for Christmas and Thanksgiving, while every other holiday is treated as just a normal workday.
    5. No Overtime Opportunities: There’s no chance for overtime, making it difficult for employees to earn extra income even if they’re willing to work additional hours.

    Overall, this company seems more focused on cutting costs and maximizing their own profits rather than treating their employees fairly or competitively. If you’re considering this company, I strongly recommend exploring other options in the industry where you’ll be paid what you’re worth and treated with more respect.

    3.0

    Security officer at Andy Frain Services, February 2025

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