Security Officer
Andy Frain Services
The Breakroom Take
- People enjoy this job
- Paid breaks
- Respectful managers
About Andy Frain Services
Andy Frain Services is a provider of security and event staffing.
Job description from Andy Frain Services
Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.
Basic Functions:
- Control of entrances and movement of pedestrian and vehicle traffic.
- Patrol of buildings and perimeters.
- Escort of material and personnel.
- Inspection of security and fire exposures.
- Special assignments.
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
- Be on time and report to post in full uniform.
- Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
- Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
- Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
- Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
- Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
- Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
- Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
- Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
- Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
- Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
- A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
- Constant and dedicated vigilance.
- Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
- Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
- Ability to facilitate progressive change, work as part of a team and follow directions.
- Work with a sense of urgency.
- Strong oral and written communications skills.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
- High School Diploma and/or equivalent (GED).
- Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
- Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
- State Guard license is required.
What employees say
Pay
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Good
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Most people get paid breaks
Do security officers at Andy Frain Services get paid breaks?
Yes. Most people get paid breaks.
How we know this
87% of people say they get paid breaks.Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Needs improving
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Most people don’t get paid when they’re sick
Does Andy Frain Services pay security officers when they’re sick?
No. Most people don’t get paid when they’re sick.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Okay
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Some people do unpaid extra work
Do security officers at Andy Frain Services do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
38% of people report that they do extra work that they don’t get paid for.Based on data from 13 people who took the Breakroom Quiz between December 2024 and October 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do security officers find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 20% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 10% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Good
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Most people don’t worry about their hours
Do security officers at Andy Frain Services worry about hours?
Most people don’t worry about getting enough hours.
How we know this
77% of people report they don’t worry about getting enough hours.Based on data from 13 people who took the Breakroom Quiz between December 2024 and October 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Good
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Most people can choose their shifts
Do security officers at Andy Frain Services get to choose the shifts they work?
Most people get to choose which shifts they work.
How we know this
69% report that they have enough control over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between December 2024 and October 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Schedules don’t get changed at the last minute
Do Andy Frain Services managers change security officers schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
82% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Good
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Most people find it easy to take sick days
How easy is it for security officers to take sick days at Andy Frain Services?
Most people find it easy to take sick days.
How we know this
87% of people report that it’s easy to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Workplace
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Good
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Most people feel treated with respect
Do security officers at Andy Frain Services feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
94% of people say they’re treated with respect by their managers.Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Okay
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Only some people get breaks without interruption
Do security officers at Andy Frain Services get to take their breaks without interruption?
Only some people get breaks without interruption.
How we know this
36% of people report that their breaks get interrupted.Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Good
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Most people aren’t stressed out
Is it stressful for security officers to work at Andy Frain Services?
Most people don’t feel stressed out here.
How we know this
71% of people say they don’t feel stressed out at work.Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Good
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Most people enjoy their job
Do security officers at Andy Frain Services enjoy their jobs?
Most people enjoy their job.
How we know this
81% of people report they enjoy their job.Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.
Okay
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Only some people recommend their team
Do security officers at Andy Frain Services recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Good
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Most people get enough training
Do security officers get enough training when they start at Andy Frain Services?
Most people got enough training when they started.
How we know this
67% of people report they got enough training when they started working here.Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do security officers get support to advance at Andy Frain Services?
Only some people are given support to advance their career here.
How we know this
In the last year, 65% of people report not being given support to advance their career here.Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Okay
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Headquarters only partly understands what's happening
Do security officers think Andy Frain Services’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
How we know this
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.
Why this matters
In a good job, the people running the organization should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organization has many different sites.
Needs improving
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Most people don’t feel well informed by headquarters
Do security officers feel well informed about how Andy Frain Services is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
69% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Andy Frain Services employees say about their job
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Best thing
Talking
Worst thing
Watching people steal and fight
Security officer at Andy Frain Services, June 2025
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Best thing
Meeting new people
Worst thing
The employees and the work load
Employee at Andy Frain Services, June 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 18 Andy Frain Services employees who took the Breakroom Quiz between December 2024 and May 2026.
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