Housekeeper- Full Time (Harrah's Hoosier Park)

Job Description

DIRECTLY SUPERVISES:

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EDUCATIONS and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience. Good communication skills, knowledge of cleaning chemicals and equipment preferred but not required.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and moving mechanical parts. The employee is frequently exposed to high, precarious places; fumes or airborne particles; extreme cold; extreme heat; risk of electrical shock; and vibration. The employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. Frequent standing and walking with rare sitting. Continuous lifting, carrying of up to 5 Lbs., pushing and pulling. Uses dexterity and gross motor skills continually. Frequently bends, reaches above shoulder and lifts, carries 6 to 25Lbs. Occasionally kneels. On rare occasions climbs, crawls and work in difficult positions. Ability to work in smoke filled environment. The noise level in the work environment is usually loud. Must be able to work in a smoking environment.

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must be able to obtain and maintain a non-gaming license from the Indiana Gaming Commission and the Indiana Horse Racing Commission.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

None

ACCESS TO GAMING FLOOR:

Access to general and back of the house areas of the facility for cleaning, restroom areas, food outlets and offices in the gaming facility.

Responsibilities

KEY JOB FUNCTIONS:

• Report to work fit and ready to work on time daily as scheduled. Checks schedule daily to learn of any changes necessary to accommodate unplanned business conditions.
• Communicates with coordinator, supervisor or Department Head regarding any and all needs affecting work performance, completion of duties, attendance and guest service.
• As directed, properly uses time keeping equipment and systems to record all time worked. Adheres to posted schedule and as adjusted by the manager, relating to work hours, breaks, and duty schedule or station/duty assignments.
• Read, understand and practice all policies and procedures as outlined in the Team Member Handbook.
• Asks for assistance if unable to read or understand any items contained in the handbook. Takes appropriate action to report any policy violations or problems as outline the handbook, to the supervisor/manager.
• Make suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service, department or job efficiency.
• Reports to Manager any items requiring maintenance or repair.
• Pays particular attention to safety related matters and reports such items immediately. If dangerous, take precautions to prevent injury until help arrives to respond to the situation. (Example: An open, raised carpet seam in a busy walkway in which someone might catch his/her foot and fall)
• Reports to manager, supervisor and Security Officer any incidents involving illness or injury to self or others, and any accidents or onset of illness incidents witnessed involving guests or other team members.
• Responsible to maintain confidentiality of all matter regarding guest, team members and the business operations.
• Required to cooperate with Company officials during an investigation.
• Follows proper procedures for lost and found of personal items, found money or gaming tokens. (Contact Security Officer)
• Produce high quality of cleanliness in assigned work area.
• Sanitize and clean public and employee restrooms, back of the house areas and food and beverage outlets.
• Any and all related job duties as requested, even if not part of the regular job description, particularly if it affects safety of any individual and/or guest service.
• Uses equipment and supplies properly.
• Clean and maintain equipment.
• Report maintenance concerns to supervisor.
• Follows all rules and regulations according to pre-set standards.
• Follows all safety and lost and found procedures and guidelines for energy conservation.
• Follows established key and chemical procedures.
• According to periodic maintenance schedule, buffs floors, shampoos, and extract carpets.
• Tasks would include; Vacuuming, mopping, sweeping, dusting, cleaning of wood, glass, pictures, doors, tables, chairs, slot machines and carpets.
• Clean restrooms, vacuum assigned areas, clean deli tables as needed, remove trash, clean sled chairs, clean all areas around slot machines, clean ash trays and urns.
• Report any unusual or suspicious activities to supervisor.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.