Assistant Store Manager
Caffè Nero
No pay info
Boston, Massachusetts, 02108, United States
Full time
The Breakroom Take
- Good training
- Uninterrupted breaks
About Caffè Nero
Caffè Nero is a coffeehouse chain.
Job description from Caffè Nero
We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.
Job Description
Now Hiring Assistant Managers for our locations in the Boston Area.
This is a great opportunity to begin a new management career or advance your existing responsibilities.
We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.
Assistant Manager
To build and retain a great team which embodies Caffè Nero's culture by providing excellent customer service and the best standards of coffee and food at all times.
Qualifications
Required Skills and Experience:
- At least 1 year of Shift Supervisor/Assistant Manager experience
- Delivering great customer service and excellent coffee - always and throughout the team.
- Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued.
- Work with the Store Manager to achieve and exceed planned business and financial targets.
- Conducting regular team meetings to keep everyone informed of business goals and what's happening in the CaffèNero family.
- Managing a team to deliver excellent customer service and operational standards.
- Supporting your team to achieve their career ambitions.
- Motivating and inspiring your team and act as their role model.
- Bringing great people into your team and making them feel part of your store family.
- Working together with your Store Manager to constantly drive improvements in your store to deliver excellence.
- Deputizing in the absence of the Store Manager - such as days off and vacation coverage.
- Proficiency using various computer systems.
What You Can Expect
At Nero you will be part of a family, that's how we think of ourselves here. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.
We will also give you the opportunity to develop your career -- fast! Over 80% of our current Store Managers started out as baristas, and we have ambitious growth plans.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What employees say
Pay
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Needs improving
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Most people don’t get paid breaks
Do workers at Caffè Nero get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 6 people who took the Breakroom Quiz between April 2025 and June 2026.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Needs improving
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Most people don’t get paid when they’re sick
Does Caffè Nero pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
How we know this
73% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Okay
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The job sometimes spills into unpaid time
Do jobs at Caffè Nero spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
How we know this
50% of people report that their job takes up time that they don’t get paid for.Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Benefits
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Good
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Sick days don’t use up paid time off
At Caffè Nero, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
How we know this
83% of people say they don’t have to use vacation days when they’re out sick.Based on data from 6 people who took the Breakroom Quiz between June 2025 and June 2026.
Why this matters
Getting sick isn’t a vacation.
You shouldn’t have to lose your time off just because you got sick or had a medical emergency.
A good job gives you separate sick days so you can rest and get better without losing your paid time off allowance.
Good
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Most people say they can afford the health insurance
Is the health insurance from Caffè Nero affordable enough for their workers?
Most people say the health insurance costs are okay.
How we know this
100% of people say the health insurance costs are okayBased on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.
Why this matters
Everyone needs medical care sometimes, but it can be expensive.
A good job should offer health insurance that workers can actually afford.
Good
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Most people get paid time off
Do people get paid time off at Caffè Nero?
Most people get paid time off work.
How we know this
86% of people say they get paid time off.Based on data from 7 people who took the Breakroom Quiz between May 2025 and June 2026.
Why this matters
Everyone needs time to rest and take care of life outside of work.
A good employer offers paid time off so their workers can choose when to have a break or go to appointments without worrying about losing pay.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 82% of people with changing schedules find out their shifts one week or less ahead of time.
- 18% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Okay
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Some people worry about their hours
Do workers at Caffè Nero worry about hours?
Some people worry about getting enough hours.
How we know this
38% of people report they worry about getting enough hours.Based on data from 8 people who took the Breakroom Quiz between April 2025 and June 2026.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Good
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Most people can choose their shifts
Do Caffè Nero workers get to choose the shifts they work?
Most people get to choose which shifts they work.
How we know this
83% report that they have enough control over which shifts they work.Based on data from 6 people who took the Breakroom Quiz between April 2025 and June 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Caffè Nero workers to change shifts?
Most people find it easy to change shifts.
How we know this
73% of people report that it’s easy to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Can be hard to get time off
How easy is it to get time off at Caffè Nero?
Some people find it hard to get time off.
How we know this
45% of people report it’s hard to get time off.Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Okay
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Schedules can get changed at the last minute
Do Caffè Nero managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
How we know this
36% of people say their manager changes their shift schedule at the last minute.Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Needs improving
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Most people find it hard to take sick days
How easy is it to take sick days at Caffè Nero?
Most people find it hard to take sick days.
How we know this
80% of people report that it’s hard to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Caffè Nero feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
40% of people say they’re not treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do people at Caffè Nero get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
67% of people report that they get to take their breaks without interruption.Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful to work at Caffè Nero?
Most people feel stressed out here.
How we know this
73% of people say they often feel stressed out at work.Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Caffè Nero enjoy their jobs?
Only some people enjoy their job.
How we know this
67% of people report they don’t enjoy their job.Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Okay
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Only some people recommend their team
Do people at Caffè Nero recommend working with their team?
Only some people recommend working with their team.
How we know this
36% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Good
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Most people get enough training
Do people get enough training when they start at Caffè Nero?
Most people got enough training when they started.
How we know this
78% of people report they got enough training when they started working here.Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do people get support to advance at Caffè Nero?
Only some people are given support to advance their career here.
How we know this
In the last year, 50% of people report not being given support to advance their career here.Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do people think Caffè Nero’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
In a good job, the people running the organization should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organization has many different sites.
Good
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Most people feel well informed by headquarters
Do workers feel well informed about how Caffè Nero is doing?
Most people feel well informed about how the company is doing.
How we know this
70% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Caffè Nero employees say about their job
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Best thing
free food
Worst thing
mice infestation and confrontational corporate environment
Report this reviewShift lead at Caffè Nero, April 2026
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Best thing
I set my own schedule now. I get to work with my Team and build them up.
Worst thing
Lack of Development
Requires more work with no increase in pay
No conversations about pay increasesReport this reviewStore manager at Caffè Nero, February 2025
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