Certified Pharmacy Technician - Refill Calls
Shields Health Solutions
$24.00–$26.00 per hour
Elkridge, Maryland, 21075, United States
The Breakroom Take
- Great coworkers
- People enjoy this job
- Good employer
- Paid breaks
- Recommended by parents
- Respectful managers
- Good training
- Learn new skills
- Uninterrupted breaks
About Shields Health Solutions
Shields Health Solutions is a provider of pharmacy services to hospitals and healthcare systems.
Job description from Shields Health Solutions
Job Duties:
- Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
- Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
- Answer, resolve and triage inbound inquiries appropriately.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
- Following through with claim adjudication and troubleshooting and reject codes.
- Partnering with pharmacy to ensure proper in-stock of medications.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Properly discontinuing patients off service when appropriate.
- Documenting work appropriately across all systems.
- Manage, organize, and update relevant data using database applications.
- Other duties that facilitate patient access to medications as assigned
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolve problems, recommend improvements, implement change.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect organization's value by keeping information confidential.
- Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.
Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.
Experience/ Education:
- Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
- Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
- Education: High school diploma or GED required
Job Salary:
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $24.00 per hour to $26.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What employees say
Pay
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Good
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Most people get paid breaks
Do workers at Shields Health Solutions get paid breaks?
Yes. Most people get paid breaks.
How we know this
67% of people say they get paid breaks.Based on data from 18 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Good
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Most people get paid when they’re sick
Does Shields Health Solutions pay people when they’re sick?
Yes. Most people get paid when they’re sick.
How we know this
86% of people say they would get paid if they were sick but scheduled to work.Based on data from 22 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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Most people don’t do unpaid extra work
Do workers at Shields Health Solutions do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
91% of people report that they don’t do extra unpaid work.Based on data from 23 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at Shields Health Solutions worry about hours?
Most people don’t worry about getting enough hours.
How we know this
90% of people report they don’t worry about getting enough hours.Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Good
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Most people can choose their shifts
Do Shields Health Solutions workers get to choose the shifts they work?
Most people get to choose which shifts they work.
How we know this
67% report that they have enough control over which shifts they work.Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to get time off
How easy is it to get time off at Shields Health Solutions?
Most people find it easy to get time off.
How we know this
100% of people report it’s easy to get time off.Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Good
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Schedules don’t get changed at the last minute
Do Shields Health Solutions managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
100% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Good
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Most people find it easy to take sick days
How easy is it to take sick days at Shields Health Solutions?
Most people find it easy to take sick days.
How we know this
95% of people report that it’s easy to take time off if they are sick.Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Good
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Most parents say it’s good
Is working at Shields Health Solutions good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
How we know this
100% of people who care for a child or other relative report this is a good place to work.Based on data from 12 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.
Benefits
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Good
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Most people say they can afford the health insurance
Is the health insurance from Shields Health Solutions cheap enough for their workers?
Most people say the health insurance costs are okay.
How we know this
93% of people say the health insurance costs are okayBased on data from 14 people who took the Breakroom Quiz between April 2025 and November 2025.
Why this matters
Everyone needs medical care sometimes, but it costs a lot.
A good job should offer health insurance that workers can actually afford.
Workplace
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Good
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Most people feel treated with respect
Do people at Shields Health Solutions feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
100% of people say they’re treated with respect by their managers.Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do people at Shields Health Solutions get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
91% of people report that they get to take their breaks without interruption.Based on data from 22 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Okay
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Some people are stressed out
Is it stressful to work at Shields Health Solutions?
Some people feel stressed out here.
How we know this
42% of people say they often feel stressed out at work.Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Shields Health Solutions enjoy their jobs?
Most people enjoy their job.
How we know this
96% of people report they enjoy their job.Based on data from 23 people who took the Breakroom Quiz between November 2024 and November 2025.
Good
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Most people recommend their team
Do people at Shields Health Solutions recommend working with their team?
Most people recommend working with their team.
How we know this
79% of people report that they would recommend working with their immediate team to a friend.Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Good
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Most people get enough training
Do people get enough training when they start at Shields Health Solutions?
Most people got enough training when they started.
How we know this
79% of people report they got enough training when they started working here.Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Good
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Most people get support to advance
Do people get support to advance at Shields Health Solutions?
Most people are given support to advance their career here.
How we know this
In the last year, 81% of people report being given support to advance their career here.Based on data from 21 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Good
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Headquarters understands what's happening
Do people think Shields Health Solutions’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
How we know this
67% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.Based on data from 21 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
In a good job, the people running the organization should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organization has many different sites.
Good
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Most people feel well informed by headquarters
Do workers feel well informed about how Shields Health Solutions is doing?
Most people feel well informed about how the company is doing.
How we know this
87% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between November 2024 and August 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Shields Health Solutions employees say about their job
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Best thing
Great team work
Worst thing
Not much overtime
Employee at Shields Health Solutions, July 2025
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