Restaurant Manager
Dunkin'
$43000.00 per year
1501 High St, Washington, Washington, 63090, United States
Full time
The Breakroom Take
- Free food
- Recommended by students
- Respectful managers
- Uninterrupted breaks
About Dunkin'
Dunkin' is a fast food restaurant chain.
Job description from Dunkin'
A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Competencies:
Great Focus:
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important goals
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making:
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from occurring
- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- Encourages collaboration
- Leads others; negotiates and takes effective action
Building Effective Teams
- Identifies and communicates team goals
- Monitors progress, measures results and holds others accountable
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee's strengths, accomplishments and development
- Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management
- Seeks to understand conflict through active listening
- Recognizes conflicts as an opportunity to learn and improve
- Resolves situations using facts involved, ensuring consistency with policies and procedures
- Escalates issues as appropriate
Developing Direct Reports and Others
- Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
- Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
- Provides challenging assignments for the purpose of developing others
- Uses coaching and feedback opportunities to improve performance
- Identifies training needs and supports resources for development opportunities
Business and Financial Acumen
- Understands guest and competition; translates and applies own expertise to address business opportunities
- Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
- Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
- Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Skills and Qualifications:
- Fluent in English
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High School diploma, or equivalent
Responsibilities:
Team Environment:
- Hire, train and develop their employees
- Communicate job expectations to their employees
- Plan, monitor, appraise and review their employees' job performance
- Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality and guest service standards
- Complete audits and implement plans to drive system improvements
Profitability:
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Set sales goals and track results
What employees say
Pay
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Okay
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Only some people get paid sick leave
Does Dunkin' give general managers paid sick leave?
Sometimes. Only some people get paid leave when they’re sick.
How we know this
55% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 29 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Needs improving
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Most people do unpaid extra work
Do general managers at Dunkin' do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
77% of people report that they do extra work that they don’t get paid for.Based on data from 30 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do general managers find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 81% of people with changing schedules find out their shifts one week or less ahead of time.
- 15% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Good
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Most people don’t worry about their hours
Do general managers at Dunkin' worry about hours?
Most people don’t worry about getting enough hours.
How we know this
90% of people report they don’t worry about getting enough hours.Based on data from 10 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Okay
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Can be hard to change shifts
How easy is it for general managers at Dunkin' to change shifts?
Some people find it hard to change shifts.
How we know this
48% of people report that it’s hard to change shifts if they need to.Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Can be hard to get time off
How easy is it for general managers to get time off at Dunkin'?
Some people find it hard to get time off.
How we know this
63% of people report it’s hard to get time off.Based on data from 30 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Good
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Schedules don’t get changed at the last minute
Do Dunkin' managers change general managers schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
86% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 29 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Needs improving
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Most people find it hard to take sick leave
How easy is it for general managers to take sick leave at Dunkin'?
Most people find it hard to take sick leave.
How we know this
81% of people report that it’s hard to take time off if they are sick.Based on data from 32 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Okay
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Only some parents say it’s good
Is working as general managers at Dunkin' good if you have caring responsibilities?
Only some parents and caregivers say this is a good place to work.
How we know this
58% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 19 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.
Benefits
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Good
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Health insurance costs are okay
Is the health insurance from Dunkin' cheap enough for general managers?
Most people say the health insurance costs are okay.
How we know this
70% of people say the health insurance costs are okayBased on data from 20 people who took the Breakroom Quiz between March 2025 and July 2025.
Why this matters
Everyone needs medical care sometimes, but it costs a lot.
A good job should offer health insurance that workers can actually afford.
Workplace
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Good
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Most people feel treated with respect
Do general managers at Dunkin' feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 30 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Okay
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Only some people get breaks without interruption
Do general managers at Dunkin' get to take their breaks without interruption?
Only some people get breaks without interruption.
How we know this
59% of people report that their breaks get interrupted.Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful for general managers to work at Dunkin'?
Most people feel stressed out here.
How we know this
97% of people say they often feel stressed out at work.Based on data from 30 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Good
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Most people enjoy their job
Do general managers at Dunkin' enjoy their jobs?
Most people enjoy their job.
How we know this
91% of people report they enjoy their job.Based on data from 23 people who took the Breakroom Quiz between January 2025 and July 2025.
Okay
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Only some people recommend their team
Do general managers at Dunkin' recommend working with their team?
Only some people recommend working with their team.
How we know this
39% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do general managers get enough training when they start at Dunkin'?
Some people didn’t get enough training when they started.
How we know this
63% of people report they didn’t get enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do general managers get support to advance at Dunkin'?
Only some people are given support to advance their career here.
How we know this
In the last year, 34% of people report not being given support to advance their career here.Based on data from 32 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do general managers think Dunkin'’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 27 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
In a good job, the people running the organisation should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organisation has many different sites.
Okay
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Only some people feel well informed by headquarters
Do general managers feel well informed about how Dunkin' is doing?
Only some people feel well informed about how the company is doing.
How we know this
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
What Dunkin' employees say about their job
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Best thing
I like the regulars at my job and making drinks.
Worst thing
I hate the drama and how promises were made but never kept. I’m always on floor by myself even during a rush.
Crew member at Dunkin', June 2025
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Best thing
I like the work and making coffee, I think that part is fun. I like being able to have early day hours.
Worst thing
My team. Everyone is very rude and they spread rumors about each other over silly things. Management never takes the sides of people who are trying to make a difference, and over all people come to work hating there jobs because of other people. It’s gotten to the point where more and more people are either putting in there two weeks or about to.
Crew member at Dunkin', May 2025
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