TLCx
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DismissTLCx is a customer experience outsourcing company.
tlcx.comRating based on 6 employees who took the Breakroom Quiz
About jobs at TLCx
Pay
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Good
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Most people get paid breaks
Do workers at TLCx get paid breaks?
Yes. Most people get paid breaks.
How we know this
100% of people say they get paid breaks.Based on data from 5 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Needs improving
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Most people don’t get paid when they’re sick
Does TLCx pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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The job rarely spills into unpaid time
Do jobs at TLCx spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
How we know this
17% of people report that their job takes up time that they don’t get paid for.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at TLCx worry about hours?
Most people don’t worry about getting enough hours.
How we know this
67% of people report they don’t worry about getting enough hours.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Needs improving
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Most people can’t choose their shifts
Do TLCx workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
How we know this
83% report that they don’t have enough control over which shifts they work.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for TLCx workers to change shifts?
Most people find it hard to change shifts.
How we know this
80% of people report that it’s hard to change shifts if they need to.Based on data from 5 people who took the Breakroom Quiz between December 2024 and June 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Schedules can get changed at the last minute
Do TLCx managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
How we know this
50% of people say their manager changes their shift schedule at the last minute.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Workplace
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Okay
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Only some people feel treated with respect
Do people at TLCx feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do people at TLCx get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
67% of people report that they get to take their breaks without interruption.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful to work at TLCx?
Most people feel stressed out here.
How we know this
100% of people say they often feel stressed out at work.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Needs improving
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Most people don’t enjoy their job
Do people at TLCx enjoy their jobs?
Most people don’t enjoy their job.
How we know this
83% of people report they don’t enjoy their job.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Okay
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Only some people recommend their team
Do people at TLCx recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Needs improving
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Most people don’t get enough training
Do people get enough training when they start at TLCx?
Most people didn’t get enough training when they started.
How we know this
83% of people report they didn’t get enough training when they started working here.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Good
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Most people get support to advance
Do people get support to advance at TLCx?
Most people are given support to advance their career here.
How we know this
In the last year, 80% of people report being given support to advance their career here.Based on data from 5 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do people think TLCx’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 5 people who took the Breakroom Quiz between December 2024 and June 2025.
Why this matters
In a good job, the people running the organization should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organization has many different sites.
Needs improving
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Most people don’t feel well informed by headquarters
Do workers feel well informed about how TLCx is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
100% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 6 people who took the Breakroom Quiz between December 2024 and August 2026.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
How TLCx ranks
TLCx ranks joint 266th to work for out of business services.
- 266= A Head For Profits
- 266= TLCx
- 266= TransPerfect
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of August 14, 2026.
TLCx job reviews
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Best thing
The people are great
Worst thing
If you dont sell your out
Report this reviewSales associate at TLCx, August 2026
Handy to know
How are people paid?
Based on 6 TLCx employees