PetSmart

PetSmart is a retailer. They sell pet supplies and accessories, and offer veterinary, grooming, and pet adoption services.

petsmart.com

Rating based on 265 employees who took the Breakroom Quiz

About jobs at PetSmart

Pay

    Needs improving
  • Most people don’t get paid breaks

    Do workers at PetSmart get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    76% of people say they don’t get paid breaks.

    Based on data from 234 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    Good jobs pay you for your break time.

    You should get paid for all the time you’re at work, even when you’re on break.

  • Okay
  • Only some people get paid sick leave

    Does PetSmart give paid sick leave?

    Sometimes. Only some people get paid leave when they’re sick.

    How we know this

    66% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 246 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    Most US companies don’t have to pay you when you’re sick - only some states require it.

    But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at PetSmart do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    83% of people report that they don’t do extra unpaid work.

    Based on data from 244 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    You should be paid for all the work you do.

    A good job pays you for every minute you spend working for your employer.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of work schedule

    How far ahead of time do people find out their work schedule?

    Most people find out their schedule less than four weeks ahead of time.

    How we know this

    • 46% of people with changing schedules find out their shifts one week or less ahead of time.
    • 35% of people with changing schedules find out their shifts two weeks ahead of time.
    • 8% of people with changing schedules find out their shifts three weeks ahead of time.
    • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

    Based on data from 251 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    We believe your workplace should tell you your schedule at least 4 weeks ahead of time.

    You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.

  • Okay
  • Some people worry about their hours

    Do workers at PetSmart worry about hours?

    Some people worry about getting enough hours.

    How we know this

    54% of people report they worry about getting enough hours.

    Based on data from 261 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good employer should give you the hours you need each week.

    You shouldn’t have to struggle or beg for work time.

  • Okay
  • Only some people can choose their shifts

    Do PetSmart workers get to choose the shifts they work?

    Some people don’t get to choose which shifts they work.

    How we know this

    40% report that they don’t have enough control over which shifts they work.

    Based on data from 252 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for PetSmart workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    56% of people report that it’s hard to change shifts if they need to.

    Based on data from 196 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good job works with your personal life.

    It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.

  • Okay
  • Can be hard to get time off

    How easy is it to get time off at PetSmart?

    Some people find it hard to get time off.

    How we know this

    42% of people report it’s hard to get time off.

    Based on data from 212 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.

  • Good
  • Schedules don’t get changed at the last minute

    Do PetSmart managers change schedules at the last minute?

    Most managers don’t change people’s schedules at the last minute.

    How we know this

    67% of people say their manager doesn’t change their shift schedule at the last minute.

    Based on data from 251 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.

    Good jobs don’t switch your hours around without warning.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at PetSmart?

    Some people find it hard to take sick leave.

    How we know this

    47% of people report that it’s hard to take time off if they are sick.

    Based on data from 236 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    Everyone gets sick sometimes.

    You should be able to stay home when you need to get better.

    A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.

  • Good
  • Most students say it’s good

    Is a PetSmart job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    79% of students report this is a good place to work if you’re studying.

    Based on data from 53 people who took the Breakroom Quiz between November 2024 and February 2025.

  • Okay
  • Only some parents say it’s good

    Is working at PetSmart good if you’re a parent or caregiver?

    Only some parents and caregivers say this is a good place to work.

    How we know this

    48% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 27 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.

Benefits

    Needs improving
  • Part-time workers don’t get health insurance

    Do part-time workers at PetSmart get health insurance?

    Most people who work part-time don't get health insurance.

    How we know this

    72% of people who work fewer than 30 hours a week say they don't get health insurance.

    Based on data from 90 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    Everyone needs medical care sometimes, but it costs a lot.

    We believe all workers should get health insurance, no matter how many hours they work or what kind of job they have.

Workplace

    Good
  • Most people feel treated with respect

    Do people at PetSmart feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    72% of people say they’re treated with respect by their managers.

    Based on data from 226 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    Your boss should treat you with respect.

    No one at work should bully you or treat you unfairly.

    If you have a problem, you should be able to talk to someone else who can help.

  • Good
  • Most people get breaks without interruption

    Do people at PetSmart get to take their breaks without interruption?

    Most people get breaks without interruption.

    How we know this

    69% of people report that they get to take their breaks without interruption.

    Based on data from 235 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.

  • Needs improving
  • Most people are stressed out

    Is it stressful to work at PetSmart?

    Most people feel stressed out here.

    How we know this

    80% of people say they often feel stressed out at work.

    Based on data from 251 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    Work can be hard sometimes, but you shouldn’t feel stressed all the time.

    Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at PetSmart enjoy their jobs?

    Most people enjoy their job.

    How we know this

    74% of people report they enjoy their job.

    Based on data from 209 people who took the Breakroom Quiz between November 2024 and February 2025.

  • Okay
  • Only some people recommend their team

    Do people at PetSmart recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    59% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 265 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    The people you work with every day are important. They can make the difference between a bad day and a good one.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at PetSmart?

    Some people didn’t get enough training when they started.

    How we know this

    57% of people report they didn’t get enough training when they started working here.

    Based on data from 249 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good job should train you well from your first day, not just throw you into the deep end.

    Nobody can do their job well without proper training at the start.

  • Okay
  • Only some people get support to advance

    Do people get support to advance at PetSmart?

    Only some people are given support to advance their career here.

    How we know this

    In the last year, 43% of people report not being given support to advance their career here.

    Based on data from 238 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good job should help you grow, if you want to.

    This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.

    This helps you build skills and earn more money.

  • Needs improving
  • Headquarters doesn't understand what's happening

    Do people think PetSmart’s headquarters understands what’s happening where they work?

    Most people think headquarters doesn’t understand what’s happening where they work.

    How we know this

    91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 238 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    In a good job, the people running the organisation should support the workers who do the hands-on work.

    To do this well, they need to know what’s really happening at each location.

    This is extra important when an organisation has many different sites.

  • Okay
  • Only some people feel well informed by headquarters

    Do workers feel well informed about how PetSmart is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    62% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 243 people who took the Breakroom Quiz between November 2024 and February 2025.

    Why this matters

    A good employer shares news with all its workers.

    You should know how your employer is doing - both the good news and the problems.

    Managers should keep you updated about what’s happening.

How PetSmart ranks

PetSmart ranks joint 146th to work for out of retailers.

  1. 146= JCPenney
    5.5
  2. 146= PetSmart
    5.5
  3. 146= PacSun
    5.5

Rankings are based on Breakroom Ratings for employers with 20 or more Breakroom Quiz responses, accurate as of 8 February 2025.

PetSmart job reviews

  • Best thing

    Seeing people's dogs everyday, learning about animals

    Worst thing

    MAJORLY understaffed and underpaid. Pet Care work is filthy and occasionally dangerous. Corporate is constantly making unnecessary changes that negatively impact employees. The air conditioning is broken and corporate doesn't care.

    4.2

    PetSmart Associate Manager Pet Care Cashier, February 2025

  • Best thing

    The best things about working for petsmart are seeing tons of cute dogs all day, helping pet parents find solutions for all their pet needs, & seeing all the cool new products as we get them in!

    Worst thing

    They ask for a lot out of their employees. On any given day, there are typically AT MOST 5 employees working at a time. Throughout the whole day there’s really only 10-12 employees scheduled to care for the pets we sell (feeding, cleaning, medication for sick pets, vet visits etc), provide customer service, ring register, pick online pickups & ship from store orders, execute inventory management, stock, and much much more. Us as employees are expected to complete tasks at breakneck speed while also providing excellent customer service. Some days it feels impossible given the high sales volume of my particular store.

    4.5

    PetSmart Employee, December 2024

Handy to know

How are people paid?

By the hour 99% of people report they get paid by the hour.

Based on 265 PetSmart employees

How much notice do people get of their shifts?

46%
35%
8%
11%
46% of people with changing schedules find out their shifts one week or less ahead of time. 35% of people with changing schedules find out their shifts two weeks ahead of time. 8% of people with changing schedules find out their shifts three weeks ahead of time. 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on 251 PetSmart employees