Army & Air Force Exchange Service
The Army & Air Force Exchange Service (AAFES) is a retailer that provides goods and services to military personnel and their families.
shopmyexchange.comRating based on 23 employees who took the Breakroom Quiz
About jobs at the Army & Air Force Exchange Service
Pay
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Okay
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Only some people get paid breaks
Do workers at the Army & Air Force Exchange Service get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
39% of people say they don’t get paid breaks.Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Okay
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Only some people get paid sick leave
Does the Army & Air Force Exchange Service give paid sick leave?
Sometimes. Only some people get paid leave when they’re sick.
How we know this
50% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Okay
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Some people do unpaid extra work
Do workers at the Army & Air Force Exchange Service do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
40% of people report that they do extra work that they don’t get paid for.Based on data from 20 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 60% of people with changing schedules find out their shifts one week or less ahead of time.
- 30% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 10% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Okay
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Some people worry about their hours
Do workers at the Army & Air Force Exchange Service worry about hours?
Some people worry about getting enough hours.
How we know this
61% of people report they worry about getting enough hours.Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Okay
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Only some people can choose their shifts
Do the Army & Air Force Exchange Service workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
How we know this
48% report that they don’t have enough control over which shifts they work.Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for the Army & Air Force Exchange Service workers to change shifts?
Some people find it hard to change shifts.
How we know this
50% of people report that it’s hard to change shifts if they need to.Based on data from 14 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Can be hard to get time off
How easy is it to get time off at the Army & Air Force Exchange Service?
Some people find it hard to get time off.
How we know this
52% of people report it’s hard to get time off.Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Okay
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Schedules can get changed at the last minute
Do the Army & Air Force Exchange Service managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
How we know this
43% of people say their manager changes their shift schedule at the last minute.Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at the Army & Air Force Exchange Service?
Some people find it hard to take sick leave.
How we know this
43% of people report that it’s hard to take time off if they are sick.Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Benefits
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Okay
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Only some part-time workers get health insurance
Do part-time workers at the Army & Air Force Exchange Service get health insurance?
Some people who work part-time get health insurance.
How we know this
40% of people who work fewer than 30 hours a week say they don't get health insurance.Based on data from 10 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Everyone needs medical care sometimes, but it costs a lot.
We believe all workers should get health insurance, no matter how many hours they work or what kind of job they have.
Workplace
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Good
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Most people feel treated with respect
Do people at the Army & Air Force Exchange Service feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Okay
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Only some people get breaks without interruption
Do people at the Army & Air Force Exchange Service get to take their breaks without interruption?
Only some people get breaks without interruption.
How we know this
50% of people report that their breaks get interrupted.Based on data from 22 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful to work at the Army & Air Force Exchange Service?
Most people feel stressed out here.
How we know this
90% of people say they often feel stressed out at work.Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at the Army & Air Force Exchange Service enjoy their jobs?
Only some people enjoy their job.
How we know this
35% of people report they don’t enjoy their job.Based on data from 20 people who took the Breakroom Quiz between November 2024 and February 2025.
Needs improving
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Most people don’t recommend their team
Do people at the Army & Air Force Exchange Service recommend working with their team?
Not many people recommend working with their team.
How we know this
74% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do people get enough training when they start at the Army & Air Force Exchange Service?
Some people didn’t get enough training when they started.
How we know this
43% of people report they didn’t get enough training when they started working here.Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do people get support to advance at the Army & Air Force Exchange Service?
Only some people are given support to advance their career here.
How we know this
In the last year, 67% of people report not being given support to advance their career here.Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do people think the Army & Air Force Exchange Service’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
95% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 22 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
In a good job, the people running the organisation should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organisation has many different sites.
Needs improving
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Most people don’t feel well informed by headquarters
Do workers feel well informed about how the Army & Air Force Exchange Service is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 18 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
How the Army & Air Force Exchange Service ranks
Army & Air Force Exchange Service ranks joint 136th to work for out of retailers.
- 136= LensCrafters
- 136= Army & Air Force Exchange Service
- 136= Kroger
Rankings are based on Breakroom Ratings for employers with 20 or more Breakroom Quiz responses, accurate as of 12 February 2025.
Army & Air Force Exchange Service job reviews
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Best thing
It gave me real experience and my first start
Worst thing
No true growth opportunities
Army & Air Force Exchange Service Employee, February 2025
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Best thing
none
Worst thing
not be heard and having co workers not pulling their weight. management not fixing the problem.
Army & Air Force Exchange Service Fast Food Server, February 2025
Handy to know
How are people paid?
Based on 23 Army & Air Force Exchange Service employees
How much notice do people get of their shifts?
Based on 20 Army & Air Force Exchange Service employees