Alorica
Alorica is a global customer service outsourcing company. They provide customer service support and solutions for businesses across various industries.
alorica.comRating based on 48 employees who took the Breakroom Quiz
About jobs at Alorica
Pay
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Good
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Most people get paid breaks
Do workers at Alorica get paid breaks?
Yes. Most people get paid break.
How we know this
91% of people say they get paid breaks.Based on data from 44 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Needs improving
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Most people don’t get paid sick leave
Does Alorica give paid sick leave?
No. Most people don’t get paid leave when they’re sick.
How we know this
90% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 48 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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Most people don’t do unpaid extra work
Do workers at Alorica do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
84% of people report that they don’t do extra unpaid work.Based on data from 43 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 44% of people with changing schedules find out their shifts one week or less ahead of time.
- 31% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 25% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Good
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Most people don’t worry about their hours
Do workers at Alorica worry about hours?
Most people don’t worry about getting enough hours.
How we know this
80% of people report they don’t worry about getting enough hours.Based on data from 44 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Okay
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Only some people can choose their shifts
Do Alorica workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
How we know this
61% report that they don’t have enough control over which shifts they work.Based on data from 44 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for Alorica workers to change shifts?
Most people find it hard to change shifts.
How we know this
82% of people report that it’s hard to change shifts if they need to.Based on data from 34 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Can be hard to get time off
How easy is it to get time off at Alorica?
Some people find it hard to get time off.
How we know this
66% of people report it’s hard to get time off.Based on data from 38 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Good
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Schedules don’t get changed at the last minute
Do Alorica managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
90% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 48 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Alorica?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 46 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Okay
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Only some parents say it’s good
Is working at Alorica good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
How we know this
50% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 12 people who took the Breakroom Quiz between November 2024 and January 2025.
Why this matters
A good job should understand when you need to take care of your kids or help sick family members. Your work should respect your family needs.
Workplace
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Good
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Most people feel treated with respect
Do people at Alorica feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 43 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do people at Alorica get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
81% of people report that they get to take their breaks without interruption.Based on data from 47 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful to work at Alorica?
Most people feel stressed out here.
How we know this
79% of people say they often feel stressed out at work.Based on data from 47 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Alorica enjoy their jobs?
Only some people enjoy their job.
How we know this
45% of people report they don’t enjoy their job.Based on data from 38 people who took the Breakroom Quiz between November 2024 and February 2025.
Okay
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Only some people recommend their team
Do people at Alorica recommend working with their team?
Only some people recommend working with their team.
How we know this
63% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 48 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Okay
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Only some people get enough training
Do people get enough training when they start at Alorica?
Some people didn’t get enough training when they started.
How we know this
39% of people report they didn’t get enough training when they started working here.Based on data from 46 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do people get support to advance at Alorica?
Only some people are given support to advance their career here.
How we know this
In the last year, 66% of people report not being given support to advance their career here.Based on data from 47 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do people think Alorica’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 42 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
In a good job, the people running the organisation should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organisation has many different sites.
Okay
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Only some people feel well informed by headquarters
Do workers feel well informed about how Alorica is doing?
Only some people feel well informed about how the company is doing.
How we know this
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 41 people who took the Breakroom Quiz between November 2024 and February 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
How Alorica ranks
Alorica ranks joint 3rd to work for out of call and contact centres.
- 3= Conduent
- 3= Alorica
- 3= 911
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 11 February 2025.
Alorica job reviews
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Best thing
Alot of down time
Worst thing
No overtime
Alorica Customer Service Support Representative, January 2025
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Best thing
It’s steady work
Worst thing
They cultivate tactic work environment, and they’ll look for any excuse not to pay you, let you use PTO, and it’s almost impossible to use MLBA, even though it’s super easy to donate to the fund
Alorica Customer Service Specialist, January 2025
Handy to know
How are people paid?
Based on 48 Alorica employees
How much notice do people get of their shifts?
Based on 16 Alorica employees