Afni
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DismissAfni is a provider of business process outsourcing services.
afni.comRating based on 32 employees who took the Breakroom Quiz
About jobs at Afni
Pay
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Good
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Most people get paid breaks
Do workers at Afni get paid breaks?
Yes. Most people get paid breaks.
How we know this
81% of people say they get paid breaks.Based on data from 31 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
Good jobs pay you for your break time.
You should get paid for all the time you’re at work, even when you’re on break.
Good
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Most people get paid when they’re sick
Does Afni pay people when they’re sick?
Yes. Most people get paid when they’re sick.
How we know this
69% of people say they would get paid if they were sick but scheduled to work.Based on data from 29 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
Most US companies don’t have to pay you when you’re sick - only some states require it.
But we believe a good job should pay you when you can’t work because you’re sick. Everyone gets sick sometimes.
Good
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Most people don’t do unpaid extra work
Do workers at Afni do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
86% of people report that they don’t do extra unpaid work.Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
You should be paid for all the work you do.
A good job pays you for every minute you spend working for your employer.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of work schedule
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
How we know this
- 17% of people with changing schedules find out their shifts one week or less ahead of time.
- 67% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 8% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
We believe your workplace should tell you your schedule at least 4 weeks ahead of time.
You need to know when you’ll be working so you can plan your life and know how much money you’ll earn.
Good
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Most people don’t worry about their hours
Do workers at Afni worry about hours?
Most people don’t worry about getting enough hours.
How we know this
96% of people report they don’t worry about getting enough hours.Based on data from 24 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
A good employer should give you the hours you need each week.
You shouldn’t have to struggle or beg for work time.
Okay
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Only some people can choose their shifts
Do Afni workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
How we know this
43% report that they don’t have enough control over which shifts they work.Based on data from 21 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Afni workers to change shifts?
Some people find it hard to change shifts.
How we know this
63% of people report that it’s hard to change shifts if they need to.Based on data from 16 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
A good job works with your personal life.
It should be easy to change your schedule when you need to - both for emergencies and when you’re planning ahead.
Okay
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Can be hard to get time off
How easy is it to get time off at Afni?
Some people find it hard to get time off.
How we know this
38% of people report it’s hard to get time off.Based on data from 26 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
A good job should let you use your vacation time when you need it, and it shouldn’t be a hassle to arrange.
Good
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Schedules don’t get changed at the last minute
Do Afni managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
How we know this
96% of people say their manager doesn’t change their shift schedule at the last minute.Based on data from 24 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
If your bosses keep changing your schedule at the last minute, that shows they aren’t planning well.
Good jobs don’t switch your hours around without warning.
Good
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Most people find it easy to take sick days
How easy is it to take sick days at Afni?
Most people find it easy to take sick days.
How we know this
77% of people report that it’s easy to take time off if they are sick.Based on data from 30 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
Everyone gets sick sometimes.
You should be able to stay home when you need to get better.
A good job should make it easy to take sick time and have clear steps for letting them know you’re sick.
Benefits
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Good
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Sick days don’t use up paid time off
At Afni, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
How we know this
67% of people say they don’t have to use vacation days when they’re out sick.Based on data from 15 people who took the Breakroom Quiz between May 2025 and February 2026.
Why this matters
Getting sick isn’t a vacation.
You shouldn’t have to lose your time off just because you got sick or had a medical emergency.
A good job gives you separate sick days so you can rest and get better without losing your paid time off allowance.
Okay
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Only some people say they can afford the health insurance
Is the health insurance from Afni cheap enough for their workers?
Only some people say the health insurance costs are okay.
How we know this
65% of people say the health insurance costs are okayBased on data from 17 people who took the Breakroom Quiz between March 2025 and December 2025.
Why this matters
Everyone needs medical care sometimes, but it costs a lot.
A good job should offer health insurance that workers can actually afford.
Good
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Most people get paid time off
Do people get paid time off at Afni?
Most people get paid time off work.
How we know this
100% of people say they get paid time off.Based on data from 16 people who took the Breakroom Quiz between May 2025 and February 2026.
Why this matters
Everyone needs time to rest and take care of life outside of work.
A good employer offers paid time off so their workers can choose when to have a break or go to appointments without worrying about losing pay.
Workplace
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Good
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Most people feel treated with respect
Do people at Afni feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
79% of people say they’re treated with respect by their managers.Based on data from 28 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
Your boss should treat you with respect.
No one at work should bully you or treat you unfairly.
If you have a problem, you should be able to talk to someone else who can help.
Good
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Most people get breaks without interruption
Do people at Afni get to take their breaks without interruption?
Most people get breaks without interruption.
How we know this
94% of people report that they get to take their breaks without interruption.Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
When you take a break it should be a proper rest. You should be able to do what you want to and not get pulled off it early.
Needs improving
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Most people are stressed out
Is it stressful to work at Afni?
Most people feel stressed out here.
How we know this
81% of people say they often feel stressed out at work.Based on data from 27 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
Work can be hard sometimes, but you shouldn’t feel stressed all the time.
Your boss should make sure there are enough people and resources to get the work done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Afni enjoy their jobs?
Only some people enjoy their job.
How we know this
52% of people report they don’t enjoy their job.Based on data from 25 people who took the Breakroom Quiz between December 2024 and December 2025.
Okay
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Only some people recommend their team
Do people at Afni recommend working with their team?
Only some people recommend working with their team.
How we know this
56% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
The people you work with every day are important. They can make the difference between a bad day and a good one.
Good
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Most people get enough training
Do people get enough training when they start at Afni?
Most people got enough training when they started.
How we know this
75% of people report they got enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
A good job should train you well from your first day, not just throw you into the deep end.
Nobody can do their job well without proper training at the start.
Okay
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Only some people get support to advance
Do people get support to advance at Afni?
Only some people are given support to advance their career here.
How we know this
In the last year, 54% of people report not being given support to advance their career here.Based on data from 28 people who took the Breakroom Quiz between December 2024 and February 2026.
Why this matters
A good job should help you grow, if you want to.
This could mean getting better at your current job, learning new things, becoming a team leader, or taking on more duties.
This helps you build skills and earn more money.
Needs improving
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Headquarters doesn't understand what's happening
Do people think Afni’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
How we know this
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.Based on data from 27 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
In a good job, the people running the organization should support the workers who do the hands-on work.
To do this well, they need to know what’s really happening at each location.
This is extra important when an organization has many different sites.
Okay
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Only some people feel well informed by headquarters
Do workers feel well informed about how Afni is doing?
Only some people feel well informed about how the company is doing.
How we know this
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 24 people who took the Breakroom Quiz between December 2024 and November 2025.
Why this matters
A good employer shares news with all its workers.
You should know how your employer is doing - both the good news and the problems.
Managers should keep you updated about what’s happening.
How Afni ranks
Afni ranks joint 13th to work for out of call and contact centers.
- 12 Genpact
- 13= Afni
- 13= Epiq Systems
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of February 14, 2026.
Afni job reviews
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Best thing
The only good thing about the job is that it’s potentially work from home job, Really stressful but it is from home
Worst thing
Any missed work is 100% on you even if it’s not your fault or it’s just 1 or 2 minutes it can potentially lead up to you losing your job, the training isn’t sufficient at all you’re essentially thrown to the wolves with minimal training and the fear of losing your drop hanging over your head. The shifts aren’t favorable, The pay is terrible in today’s economy. You’re being watched and recorded 24/7 even with your screen being recorded. Just a terrible job to have if you’re not desperate for work. Avoid at all costs. Jobs shouldn’t feel like like you’re afraid of losing your livelihood at any second.
Customer service representative at Afni, July 2025
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Best thing
Don’t have to worry about hours
Worst thing
Everything is awful no work life balance no room to move up or around
Sales representative at Afni, May 2025
Handy to know
How are people paid?
Based on 32 Afni employees
How much notice do people get of their shifts?
Based on 12 Afni employees