What do insurance claims handlers employees do?
Insurance claims handlers have the job of working with customers who make insurance claims.
They can work in a contact centre or an office.
Other names for Insurance claims handlers are:
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Claims handlers
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Claims advisors
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Claims agents
This type of job might involve:
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Talking to customers on the phone
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Taking down details relevant to the claim
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Issuing forms and paperwork
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Getting documents to support the claim (e.g. receipts)
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Checking the claim against the insurance policy taken out
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Paying out small claims
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Giving advice to customers (e.g. explaining policy premiums)
As this job can be done from behind a desk, you’ll be sat down quite a bit.
If you want to apply for an insurance claims handler job, you might need the following:
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Some GCSEs, a Level 2 or 3 certificate, or a relevant apprenticeship
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Previous experience in customer service
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Basic computer skills
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Good maths skills (you might be asked to complete a maths test during the interview)
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The right to work in the UK