Customer service manager pay in Sheffield March 2026

Customer service supervisors have the job of managing and organising customer service workers.

They can work in a shop, a contact centre or an office.

Other names for customer service supervisors are:

• Team leaders
• Sales supervisors
• First line managers
• Customer service managers

This type of job may involve similar tasks that customer service workers do, along with:

• Managing daily workloads for customer service workers
• Organising rotas for customer service workers
• Sharing targets, promotions and other important company news to customer service workers

If you work in a shop, you may be on your feet a lot.

But any contact centre or office-based jobs can be done sitting down.

You may have to work night shifts, on weekends and bank holidays.

If you want to apply for a customer service supervisor job, you might need the following:

• Some GCSEs or a relevant apprenticeship
• Previous supervisor/ management experience may be expected
• Supervisor management qualifications may be expected
• Basic computer skills
• The right to work in the UK

Customer service workers can also be promoted to customer service supervisors.