Customer service assistant pay in Birmingham April 2026

How much do customer service assistants in Birmingham get paid?

customer service assistants in Birmingham earn

£9.50-13.65 per hour

Based on 132 employee reviews

customer service assistant salaries can range between £9.50-13.65 per hour in the Birmingham area. This data is based on quiz results from 132 employees who live in and around Birmingham.

What do top employers pay customer service assistants?

First Direct
£12.75-19.78
See more about First Direct pay
Transport for Wales
£14.04-40.36
See more about Transport for Wales pay
United Utilities
£12.53-22.58
See more about United Utilities pay

Who are the top customer service assistant employers?

  1. First Direct
    9.0
  2. Transport for Wales
    8.8
  3. United Utilities
    8.8

Who are the worst customer service assistant employers?

  1. Game Nation
    3.9
  2. Burger King
    3.9
  3. Village Hotels
    4.0

Recent customer service assistant Jobs in Birmingham

  1. Service Advisor at Lookers posted 2 days ago
  2. Customer Advisor at B&Q posted 2 days ago
  3. Sales Customer Service Advisor at The AA posted yesterday
  4. Customer Experience Associate at Citizen Housing posted 3 days ago
  5. Leisure Membership Advisor - Coventry at Village Hotels posted 8 hours ago
  6. Customer Service Advisor - Campus Services - 53685 - Grade 3 at University Of Birmingham posted 5 days ago
See all customer service assistant jobs in the Birmingham area

How are people paid?

40%
by the hour
60%
an annual salary

Based on 132 employees

What contracts are people on?

10%
12%
50%
28%

Based on 58 employees

customer service assistant pay in other places

  1. Customer service assistant pay in Liverpool
  2. Customer service assistant pay in Portsmouth
  3. Customer service assistant pay in Belfast
  4. Customer service assistant pay in Manchester
  5. Customer service assistant pay in London
  6. Customer service assistant pay in Bradford
  7. Customer service assistant pay in Nottingham
  8. Customer service assistant pay in Newcastle
  9. Customer service assistant pay in Glasgow
  10. Customer service assistant pay in Leeds
  11. Customer service assistant pay in Sheffield
  12. Customer service assistant pay in Bristol

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What do customer service assistants do?

Customer service assistants help customers through a range of different services.

They work in:

  • Hotels
  • Shops
  • Cinemas
  • Theatres
  • Casinos
  • Public transport stations
  • Shops
  • Restaurants
  • Leisure centres
  • Bowling alleys
  • Music venues
  • Nightclubs
  • Pubs and bars
  • Theme parks

Customer service assistants are also known as:

  • Customer service advisers
  • Hosts

This type of job might involve:

  • Answering customer questions and providing them with information
  • Arranging services, such as booking a taxi
  • Selling products
  • Stewarding customers
  • Dealing with customer complaints and refunds
  • Taking orders
  • Scheduling appointments
  • Answering the phone
  • Using a till point
  • Keeping front of house areas clean
  • Give quotations
  • Arranging deliveries

You may have to work early in the morning, late at night, over weekends and bank holidays

This is an entry level job.

If you want to apply for a customer servicel job, you might need the following:

See more