Claims advisor pay in London April 2026

Insurance claims handlers have the job of working with customers who make insurance claims.

They can work in a contact centre or an office.

Other names for Insurance claims handlers are:

• Claims handlers
• Claims advisors
• Claims agents

This type of job might involve:

• Talking to customers on the phone
• Taking down details relevant to the claim
• Issuing forms and paperwork
• Getting documents to support the claim (e.g. receipts)
• Checking the claim against the insurance policy taken out
• Paying out small claims
• Giving advice to customers (e.g. explaining policy premiums)

As this job can be done from behind a desk, you’ll be sat down quite a bit.

If you want to apply for an insurance claims handler job, you might need the following:

• Some GCSEs, a Level 2 or 3 certificate, or a relevant apprenticeship
• Previous experience in customer service
• Basic computer skills
• Good maths skills (you might be asked to complete a maths test during the interview)
• The right to work in the UK