Call handler pay in Newcastle December 2024

How much do call handlers in Newcastle get paid?

Call handlers in Newcastle earn

£9.89-13.70 per hour

Based on 117 employee reviews

Call handler salaries can range between £9.89-13.70 per hour in the Newcastle area. This data is based on quiz results from 117 employees who live in and around Newcastle.

What do top employers pay call handlers?

Starling Bank
£12.40-19.23
See more about Starling Bank pay
EDF Energy
£11.93-45.34
See more about EDF Energy pay
Hastings Direct
£12.02-15.87
See more about Hastings Direct pay

Who are the top call handler employers?

  1. Starling Bank
    8.9
  2. EDF Energy
    8.9
  3. Hastings Direct
    8.7

Who are the worst call handler employers?

  1. Woven
    3.5
  2. Cigna
    4.3
  3. Millbrook Healthcare
    4.4

Recent call handler Jobs in Newcastle

  1. Inbound Sales Advisor at Concentrix posted 12 days ago
  2. Sales Advisor - Uncapped Commission (Apply in minutes) at EE posted 7 days ago
  3. Customer Service Advisor (Apply in minutes) at EE posted 11 days ago
  4. Customer Service Advisor - Uncapped Commission & Problem-Solving Opportunities (Apply in minutes) at EE posted 11 days ago
  5. Customer Service Advisor (Apply in minutes) at EE posted 11 days ago
  6. Customer Service Advisor (Apply in minutes) at EE posted 11 days ago
See all call handler jobs in the Newcastle area

How are people paid?

30%
by the hour
70%
an annual salary

Based on 117 employees

What contracts are people on?

6%
3%
24%
68%

Based on 34 employees

Call handler pay in other places

  1. Call handler pay in Nottingham
  2. Call handler pay in Liverpool
  3. Call handler pay in Bradford
  4. Call handler pay in Belfast
  5. Call handler pay in London
  6. Call handler pay in Birmingham
  7. Call handler pay in Manchester
  8. Call handler pay in Glasgow
  9. Call handler pay in Edinburgh
  10. Call handler pay in Sheffield
  11. Call handler pay in Leeds
  12. Call handler pay in Bristol
  13. Call handler pay in Portsmouth

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What do call handlers do?

Call and contact centre staff handle customer questions and/or sell products to customers via calls or text messages.

Other names for call centre staff are:

  • Call centre operative/ operator/ assistant/ officer
  • Call handler
  • Customer service assistant/ advisor
  • Contact centre agent
  • Customer experience specialist

They can work in offices, call centres or virtual contact centres.

These can either be:

  • Inbound contact centres - where people contact the company
  • Outbound contact centres - where the company contacts people

Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.

Many different industries have contact centres. These include:

  • Insurance
  • Retail
  • Banks
  • Energy
  • Charities
  • Broadband, TV and phone

If working at an inbound contact centre, your job may include:

  • Talking to customers on the phone, web chat or email
  • Helping customers buy a service, fix a problem, solve a complaint and answer general questions
  • Meeting call targets

If working at an outbound contact centre, your job may include:

  • Calling up people on the phone
  • Selling products, services or asking for donations
  • Asking people to answer questionnaires
  • Meeting sales targets

These jobs can often be done sitting down.

You may have to work early mornings, late nights, on weekends or bank holidays.

This is an entry level job.

If you want to apply for a call centre job, you might need the following:

Read our guide to the best call centres to work at.

See more