Call handler pay in Glasgow May 2022

How much do call handlers in Glasgow get paid?

Call handlers in Glasgow earn

£8.91–12.21 per hour

Based on 107 employee reviews

Call handler salaries can range between £8.91–12.21 per hour in the Glasgow area. This data is based on survey results from 107 employees who live in an around Glasgow.

What do top employers pay call handlers?

Ovo
£9.90–15.19
See more about Ovo pay
Severn Trent Water
£9.77–17.57
See more about Severn Trent Water pay
Nationwide Building Society
£8.89–15.54
See more about Nationwide Building Society pay

Who are the top call handler employers?

  1. Ovo
    8.6
  2. Severn Trent Water
    8.4
  3. Nationwide Building Society
    8.4

Who are the worst call handler employers?

  1. The Contact Company
    3.6
  2. Teleperformance
    4.3
  3. Euro Car Parts
    4.4

Recent call handler vacancies in Glasgow

  1. Hire Controller/Call Handler at Gap posted 13 hours ago
  2. Hire Controller/Call Handler at Gap posted 5 days ago
  3. GAP One Hire Controller/Call Handler at Gap posted 5 days ago
  4. Call Centre Advisor at Kura posted 5 days ago
  5. GAP One Hire Controller/Call Handler at Gap posted 13 hours ago
  6. Call Centre Employment Advisor at Kura posted 13 hours ago
See all call handler vacancies in the Glasgow area

What contracts are people on?

5%
30%
65%

Based on 40 employees

How are people paid?

37%
by the hour
63%
an annual salary

Based on 107 employees

Call handler pay in other places

  1. Call handler pay in Bradford
  2. Call handler pay in Belfast
  3. Call handler pay in London
  4. Call handler pay in Birmingham
  5. Call handler pay in Manchester
  6. Call handler pay in Newcastle
  7. Call handler pay in Edinburgh
  8. Call handler pay in Sheffield
  9. Call handler pay in Leeds
  10. Call handler pay in Bristol
  11. Call handler pay in Nottingham
  12. Call handler pay in Liverpool
  13. Call handler pay in Portsmouth

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What do call handlers employees do?

Call and contact centre staff have the job of helping and/ or selling products to customers over the phone.

Other names for call centre staff are:

  • Call centre operative/ operator/ assistant/ officer
  • Call handler
  • Customer service assistant/ advisor
  • Contact centre agent
  • Customer experience specialist

They can work in offices, call centres or virtual contact centres.

These can either be:

  • Inbound contact centres - where people contact the company
  • Outbound contact centres - where the company contacts people

Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.

Many different industries have contact centres. These include:

  • Insurance
  • Retail
  • Banks
  • Energy
  • Charities
  • Broadband, TV and phone

If working at an inbound contact centre, your job may include:

  • Talking to customers on the phone, web chat or email
  • Helping customers buy a service, fix a problem, solve a complaint and answer general questions
  • Meeting call targets

If working at an outbound contact centre, your job may include:

  • Calling up people on the phone
  • Selling products, services or asking for donations
  • Asking people to answer questionnaires
  • Meeting sales targets

These jobs can often be done sitting down.

You may have to work early mornings, late nights, on weekends or bank holidays.

This is an entry level job.

If you want to apply for a call centre job, you might need the following:

Read our guide to the best call centres to work at.

See more