Call handler pay in Edinburgh May 2026

How much do call handlers in Edinburgh get paid?

call handlers in Edinburgh earn

£10.48-13.96 per hour

Based on 59 employee reviews

call handler salaries can range between £10.48-13.96 per hour in the Edinburgh area. This data is based on quiz results from 59 employees who live in and around Edinburgh.

What do top employers pay call handlers?

Yorkshire Water
£12.75-22.32
See more about Yorkshire Water pay

Who are the top call handler employers?

  1. People's Partnership
    9.5
  2. Lifeplus
    9.1
  3. Yorkshire Water
    9.1

Who are the worst call handler employers?

  1. Woven
    2.9
  2. Cromwell Tools
    3.8
  3. Past Due Credit Solutions
    4.1

Recent call handler Jobs in Edinburgh

  1. Contact Centre Supervisor - INTERNAL APPLICANTS ONLY - EAL12623 at East Lothian Council posted 2 days ago
  2. Contact Centre Adviser - INTERNAL APPLICANTS ONLY - EAL12624 at East Lothian Council posted 2 days ago
  3. Customer Service Representative Lloyds Banking Group Disputes at Teleperformance posted 4 days ago
  4. Customer Care Specialist at Blue Arrow posted 17 days ago
  5. Porsche Customer Relations Specialist at Sytner posted 24 days ago
  6. Contact Centre Agent at Energy Assets posted 1 month ago
See all call handler jobs in the Edinburgh area

How are people paid?

27%
by the hour
73%
an annual salary

Based on 59 employees

What contracts are people on?

40%
part time
60%
full time

Based on 15 employees

call handler pay in other places

  1. Call handler pay in Liverpool
  2. Call handler pay in Newcastle
  3. Call handler pay in Bradford
  4. Call handler pay in Birmingham
  5. Call handler pay in Manchester
  6. Call handler pay in Nottingham
  7. Call handler pay in Glasgow
  8. Call handler pay in Sheffield
  9. Call handler pay in London
  10. Call handler pay in Bristol
  11. Call handler pay in Leeds
  12. Call handler pay in Portsmouth
  13. Call handler pay in Belfast

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What do call handlers do?

Call and contact centre staff handle customer questions and/or sell products to customers via calls or text messages.

Other names for call centre staff are:

  • Call centre operative/ operator/ assistant/ officer
  • Call handler
  • Customer service assistant/ advisor
  • Contact centre agent
  • Customer experience specialist

They can work in offices, call centres or virtual contact centres.

These can either be:

  • Inbound contact centres - where people contact the company
  • Outbound contact centres - where the company contacts people

Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.

Many different industries have contact centres. These include:

  • Insurance
  • Retail
  • Banks
  • Energy
  • Charities
  • Broadband, TV and phone

If working at an inbound contact centre, your job may include:

  • Talking to customers on the phone, web chat or email
  • Helping customers buy a service, fix a problem, solve a complaint and answer general questions
  • Meeting call targets

If working at an outbound contact centre, your job may include:

  • Calling up people on the phone
  • Selling products, services or asking for donations
  • Asking people to answer questionnaires
  • Meeting sales targets

These jobs can often be done sitting down.

You may have to work early mornings, late nights, on weekends or bank holidays.

This is an entry level job.

If you want to apply for a call centre job, you might need the following:

Read our guide to the best call centres to work at.

See more