Call handler pay in Edinburgh September 2023

How much do call handlers in Edinburgh get paid?

Call handlers in Edinburgh earn

£10.05-13.87 per hour

Based on 53 employee reviews

Call handler salaries can range between £10.05-13.87 per hour in the Edinburgh area. This data is based on quiz results from 53 employees who live in and around Edinburgh.

What do top employers pay call handlers?

Standard Life
£11.82-16.91
See more about Standard Life pay
Starling Bank
£11.75-16.69
See more about Starling Bank pay
NHS Business Services Authority
£10.90-13.15
See more about NHS Business Services Authority pay

Who are the top call handler employers?

  1. Standard Life
    9.2
  2. Starling Bank
    8.9
  3. NHS Business Services Authority
    8.8

Who are the worst call handler employers?

  1. Bourne Leisure
    4.6
  2. Butlin's
    4.8
  3. JD Sports
    4.8

Recent call handler Jobs in Edinburgh

  1. Customer Service Advisor - Livingston at Sky posted 8 days ago
  2. Customer Service Advisor at Sykes Enterprises posted 8 days ago
  3. Hungarian Speaking Customer Advisor at Search Consultancy posted 2 days ago
  4. Call Centre Quality Checker - Spanish Speaking at Trip.com posted 8 days ago
  5. CSC Adviser, West Lothian Civic Centre, 470.19 at West Lothian Council posted 12 days ago
  6. Customer Service Administrator - Workplace Pensions Scottish Widows at Lloyds Bank posted 8 days ago
See all call handler jobs in the Edinburgh area

How are people paid?

25%
by the hour
75%
an annual salary

Based on 53 employees

What contracts are people on?

4%
52%
43%

Based on 23 employees

Call handler pay in other places

  1. Call handler pay in Bradford
  2. Call handler pay in Belfast
  3. Call handler pay in London
  4. Call handler pay in Birmingham
  5. Call handler pay in Manchester
  6. Call handler pay in Glasgow
  7. Call handler pay in Newcastle
  8. Call handler pay in Sheffield
  9. Call handler pay in Leeds
  10. Call handler pay in Bristol
  11. Call handler pay in Nottingham
  12. Call handler pay in Liverpool
  13. Call handler pay in Portsmouth

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What do call handlers do?

Call and contact centre staff have the job of helping and/ or selling products to customers over the phone.

Other names for call centre staff are:

  • Call centre operative/ operator/ assistant/ officer
  • Call handler
  • Customer service assistant/ advisor
  • Contact centre agent
  • Customer experience specialist

They can work in offices, call centres or virtual contact centres.

These can either be:

  • Inbound contact centres - where people contact the company
  • Outbound contact centres - where the company contacts people

Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.

Many different industries have contact centres. These include:

  • Insurance
  • Retail
  • Banks
  • Energy
  • Charities
  • Broadband, TV and phone

If working at an inbound contact centre, your job may include:

  • Talking to customers on the phone, web chat or email
  • Helping customers buy a service, fix a problem, solve a complaint and answer general questions
  • Meeting call targets

If working at an outbound contact centre, your job may include:

  • Calling up people on the phone
  • Selling products, services or asking for donations
  • Asking people to answer questionnaires
  • Meeting sales targets

These jobs can often be done sitting down.

You may have to work early mornings, late nights, on weekends or bank holidays.

This is an entry level job.

If you want to apply for a call centre job, you might need the following:

Read our guide to the best call centres to work at.

See more