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Call handlers in Edinburgh earn
£10.03–13.19 per hour
Based on 51 employee reviews
Based on 18 employees
Based on 51 employees
Call and contact centre staff have the job of helping and/ or selling products to customers over the phone.
Other names for call centre staff are:
They can work in offices, call centres or virtual contact centres.
These can either be:
Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.
Many different industries have contact centres. These include:
If working at an inbound contact centre, your job may include:
If working at an outbound contact centre, your job may include:
These jobs can often be done sitting down.
You may have to work early mornings, late nights, on weekends or bank holidays.
This is an entry level job.
If you want to apply for a call centre job, you might need the following:
Read our guide to the best call centres to work at.