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How much do call centre agents in London get paid?
Call centre agents in London earn
£9.10–15.44 per hour
Based on 52 employee reviews
What do top employers pay call centre agents?
Who are the top call centre agent employers?
Who are the worst call centre agent employers?
Recent call centre agent vacancies in London
- Guest Service Centre Agent (AYS) at Marriott posted 10 days ago
- Contact Centre Advisor at First Direct posted yesterday
- Reservations Agent at Hilton posted 8 days ago
- Reservations Agent at Accor posted 6 days ago
- Everyday Banking Agent at HSBC posted yesterday
- At Your Service Agent at Marriott posted 5 days ago
What contracts are people on?
Based on 16 employees
How are people paid?
Based on 52 employees
Call centre agent pay in other places
- Call centre agent pay in Leeds
- Call centre agent pay in Nottingham
- Call centre agent pay in Liverpool
- Call centre agent pay in Bradford
- Call centre agent pay in Edinburgh
- Call centre agent pay in Bristol
- Call centre agent pay in Birmingham
- Call centre agent pay in Manchester
- Call centre agent pay in Glasgow
- Call centre agent pay in Newcastle
- Call centre agent pay in Sheffield
- Call centre agent pay in Portsmouth
- Call centre agent pay in Belfast
What do call centre agents employees do?
Call and contact centre staff have the job of helping and/ or selling products to customers over the phone.
Other names for call centre staff are:
- Call centre operative/ operator/ assistant/ officer
- Call handler
- Customer service assistant/ advisor
- Contact centre agent
- Customer experience specialist
They can work in offices, call centres or virtual contact centres.
These can either be:
- Inbound contact centres - where people contact the company
- Outbound contact centres - where the company contacts people
Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.
Many different industries have contact centres. These include:
- Broadband, TV and phone
If working at an inbound contact centre, your job may include:
- Talking to customers on the phone, web chat or email
- Helping customers buy a service, fix a problem, solve a complaint and answer general questions
- Meeting call targets
If working at an outbound contact centre, your job may include:
- Calling up people on the phone
- Selling products, services or asking for donations
- Asking people to answer questionnaires
- Meeting sales targets
These jobs can often be done sitting down.
You may have to work early mornings, late nights, on weekends or bank holidays.
This is an entry level job.
If you want to apply for a call centre job, you might need the following:
- Some GCSEs, a Level 1 or 2 certificate or a relevant apprenticeship
- Basic computer skills
- The right to work in the UK
Read our guide to the best call centres to work at.