How much do call centre agents in London get paid?

Call centre agents in London earn

£9.53–14.00 per hour

Based on 78 employee reviews

Call centre agent salaries can range between £9.53–14.00 per hour in the London area. This data is based on quiz results from 78 employees who live in and around London.

What do top employers pay call centre agents?

Who are the top call centre agent employers?

  1. American Express
    8.6
  2. Standard Life
    8.5
  3. RSA Insurance
    8.5

Who are the worst call centre agent employers?

  1. Teleperformance
    4.4
  2. Vocare
    4.7
  3. The Contact Company
    4.9

What contracts are people on?

13% report having zero hours contracts.
23% report having part time contracts. (16-35 hours)
65% report having full time contracts. (more than 35 hours)

Based on 31 employees

How are people paid?

29%
by the hour
71%
an annual salary

Based on 78 employees

What do call centre agents do?

Call and contact centre staff have the job of helping and/ or selling products to customers over the phone.

Other names for call centre staff are:

  • Call centre operative/ operator/ assistant/ officer
  • Call handler
  • Customer service assistant/ advisor
  • Contact centre agent
  • Customer experience specialist

They can work in offices, call centres or virtual contact centres.

These can either be:

  • Inbound contact centres - where people contact the company
  • Outbound contact centres - where the company contacts people

Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.

Many different industries have contact centres. These include:

  • Insurance
  • Retail
  • Banks
  • Energy
  • Charities
  • Broadband, TV and phone

If working at an inbound contact centre, your job may include:

  • Talking to customers on the phone, web chat or email
  • Helping customers buy a service, fix a problem, solve a complaint and answer general questions
  • Meeting call targets

If working at an outbound contact centre, your job may include:

  • Calling up people on the phone
  • Selling products, services or asking for donations
  • Asking people to answer questionnaires
  • Meeting sales targets

These jobs can often be done sitting down.

You may have to work early mornings, late nights, on weekends or bank holidays.

This is an entry level job.

If you want to apply for a call centre job, you might need the following:

Read our guide to the best call centres to work at.

See more