Call and contact centre staff pay in Glasgow December 2024
How much do call and contact centre staff in Glasgow get paid?
Call and contact centre staff in Glasgow earn
£10.24-13.74 per hour
Based on 110 employee reviews
What do top employers pay call and contact centre staff?
Who are the top call and contact centre staff employers?
Who are the worst call and contact centre staff employers?
Recent call and contact centre staff Jobs in Glasgow
- Customer Consultant at Solus Accident Repair Centres posted 3 days ago
- Customer Service Representative - Glasgow at Diligenta posted 3 days ago
- Customer Service Advisor at HSBC posted 6 days ago
- Customer Service Advisor - Part Time at HSBC posted 11 days ago
- Customer Service Specialist at Kuehne + Nagel posted 9 days ago
- Customer Service Specialist - Banking and Financial Services (Apply in minutes) at Teleperformance posted 8 days ago
How are people paid?
Based on 110 employees
What contracts are people on?
Based on 80 employees
Call and contact centre staff pay in other places
- Call and contact centre staff pay in Birmingham
- Call and contact centre staff pay in Sheffield
- Call and contact centre staff pay in Newcastle
- Call and contact centre staff pay in Bristol
- Call and contact centre staff pay in Nottingham
- Call and contact centre staff pay in Portsmouth
- Call and contact centre staff pay in Bradford
- Call and contact centre staff pay in Edinburgh
- Call and contact centre staff pay in Belfast
- Call and contact centre staff pay in Manchester
- Call and contact centre staff pay in Leeds
- Call and contact centre staff pay in Liverpool
- Call and contact centre staff pay in London
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What do call and contact centre staff do?
Call and contact centre staff handle customer questions and/or sell products to customers via calls or text messages.
Other names for call centre staff are:
- Call centre operative/ operator/ assistant/ officer
- Call handler
- Customer service assistant/ advisor
- Contact centre agent
- Customer experience specialist
They can work in offices, call centres or virtual contact centres.
These can either be:
- Inbound contact centres - where people contact the company
- Outbound contact centres - where the company contacts people
Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.
Many different industries have contact centres. These include:
- Insurance
- Retail
- Banks
- Energy
- Charities
- Broadband, TV and phone
If working at an inbound contact centre, your job may include:
- Talking to customers on the phone, web chat or email
- Helping customers buy a service, fix a problem, solve a complaint and answer general questions
- Meeting call targets
If working at an outbound contact centre, your job may include:
- Calling up people on the phone
- Selling products, services or asking for donations
- Asking people to answer questionnaires
- Meeting sales targets
These jobs can often be done sitting down.
You may have to work early mornings, late nights, on weekends or bank holidays.
This is an entry level job.
If you want to apply for a call centre job, you might need the following:
- Some GCSEs, a Level 1 or 2 certificate or a relevant apprenticeship
- Basic computer skills
- The right to work in the UK
Read our guide to the best call centres to work at.