Call and contact centre staff pay in Edinburgh March 2024
How much do call and contact centre staff in Edinburgh get paid?
Call and contact centre staff in Edinburgh earn
£10.44-13.88 per hour
Based on 54 employee reviews
What do top employers pay call and contact centre staff?
Who are the top call and contact centre staff employers?
Who are the worst call and contact centre staff employers?
Recent call and contact centre staff Jobs in Edinburgh
- Customer Service Advisor at Hays Recruitment posted 7 days ago
- CSC Adviser, West Lothian Civic Centre, 478.88 - WEL08088 at West Lothian Council posted yesterday
- CSC Adviser, West Lothian Civic Centre, 478.69 - WEL08067 at West Lothian Council posted 8 days ago
- CSC Adviser, West Lothian Civic Centre, 478.89 - WEL08089 at West Lothian Council posted yesterday
- Customer Care Representative (Fixed Term to March 2026) at Iron Mountain posted yesterday
- Customer Service Advisor at Barclays posted 9 days ago
How are people paid?
Based on 54 employees
What contracts are people on?
Based on 23 employees
Call and contact centre staff pay in other places
- Call and contact centre staff pay in Birmingham
- Call and contact centre staff pay in Sheffield
- Call and contact centre staff pay in Glasgow
- Call and contact centre staff pay in Newcastle
- Call and contact centre staff pay in Bristol
- Call and contact centre staff pay in Nottingham
- Call and contact centre staff pay in Portsmouth
- Call and contact centre staff pay in Bradford
- Call and contact centre staff pay in Belfast
- Call and contact centre staff pay in Manchester
- Call and contact centre staff pay in Leeds
- Call and contact centre staff pay in Liverpool
- Call and contact centre staff pay in London
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What do call and contact centre staff do?
Call and contact centre staff handle customer questions and/or sell products to customers via calls or text messages.
Other names for call centre staff are:
- Call centre operative/ operator/ assistant/ officer
- Call handler
- Customer service assistant/ advisor
- Contact centre agent
- Customer experience specialist
They can work in offices, call centres or virtual contact centres.
These can either be:
- Inbound contact centres - where people contact the company
- Outbound contact centres - where the company contacts people
Some companies have their own in-house contact centres, and some contact centres are outsourced to other companies.
Many different industries have contact centres. These include:
- Insurance
- Retail
- Banks
- Energy
- Charities
- Broadband, TV and phone
If working at an inbound contact centre, your job may include:
- Talking to customers on the phone, web chat or email
- Helping customers buy a service, fix a problem, solve a complaint and answer general questions
- Meeting call targets
If working at an outbound contact centre, your job may include:
- Calling up people on the phone
- Selling products, services or asking for donations
- Asking people to answer questionnaires
- Meeting sales targets
These jobs can often be done sitting down.
You may have to work early mornings, late nights, on weekends or bank holidays.
This is an entry level job.
If you want to apply for a call centre job, you might need the following:
- Some GCSEs, a Level 1 or 2 certificate or a relevant apprenticeship
- Basic computer skills
- The right to work in the UK
Read our guide to the best call centres to work at.