Reposted over 30 days ago

Sales Adviser

Schuh
exeter, Princesshay Shopping Centre, Exeter, EX1 1GE
Permanent

The Breakroom Take

5.6

Rated 5.6 out of 10, based on 299 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers
  • Proper training
  • Proper breaks

About Schuh

Schuh is a retailer. They sell footwear for women, men and children.

Job description from Schuh

About the role
The customers' journey needs to be flawless, from the minute they step through the door to the moment they leave. Their experience is at the heart of everything we do and this comes down to one simple thing. You! Do you reckon you know the shoe dictionary inside out? Can you distinguish between what's hot and what's not? Do you have the natural ability to engage with customers? Then you are in the right place. We love people who strive to be the best, thriving in a passionate, fast-pace and busy environment. You'll be the voice of our brand, delivering a unique shopping experience for each and every one of our fabulous customers.

About the location
Our store in historic Exeter is located in the busy Princesshay Shopping Centre. We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!

schuh Social Stories
Our social stories have been created with the autistic community in mind and they show what to expect from an in-store shopping experience at schuh. Download our social stories for adults and social stories for kids.

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

exeter, Princesshay Shopping Centre, Exeter, EX1 1GE

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Schuh pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    95% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 81 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Schuh pay sales assistants market rates?

    Most people are paid less than average for their job.

    How we know this

    84% of people are paid below average for the type of work they do.

    Based on data from 76 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do sales assistants at Schuh get paid the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Schuh pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 134 people who took the Breakroom Quiz between February 2022 and March 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Schuh get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    88% of people say they don’t get paid breaks.

    Based on data from 76 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Schuh pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    96% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 67 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do sales assistants at Schuh do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    68% of people report that they don’t do extra unpaid work.

    Based on data from 73 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Schuh?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 8% of people with changing schedules report getting one week notice or less.
    • 28% of people with changing schedules report getting two weeks notice.
    • 46% of people with changing schedules report getting three weeks notice.
    • 18% of people with changing schedules report getting four weeks notice or more.

    Based on data from 85 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do sales assistants at Schuh worry about hours?

    Some people worry about getting enough hours.

    How we know this

    43% of people report they worry about getting enough hours.

    Based on data from 83 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do sales assistants at Schuh get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    73% report that their manager gives them enough choice over which shifts they work.

    Based on data from 71 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at Schuh to change shifts?

    Some people find it hard to change shifts.

    How we know this

    52% of people report that it’s hard to change shifts if they need to.

    Based on data from 66 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for sales assistants to book a holiday at Schuh?

    Most people find it easy to book holiday.

    How we know this

    80% of people report it’s easy to book holidays.

    Based on data from 65 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Schuh managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    55% of people say their manager changes their shifts at the last minute.

    Based on data from 77 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at Schuh?

    Some people find it hard to take sick leave.

    How we know this

    44% of people report that it’s hard to take time off if they are sick.

    Based on data from 63 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is sales assistants at Schuh job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    87% of students report this is a good place to work if you’re studying.

    Based on data from 54 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at Schuh feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    78% of people say they’re treated with respect by their managers.

    Based on data from 73 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Schuh get proper breaks?

    Most people get proper breaks.

    How we know this

    89% of people report that they get to take proper breaks.

    Based on data from 66 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for sales assistants to work at Schuh?

    Most people feel stressed here.

    How we know this

    70% of people say they often feel stressed at work.

    Based on data from 76 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do sales assistants at Schuh enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    39% of people report they don’t enjoy their job.

    Based on data from 61 people who took the Breakroom Quiz between March 2023 and March 2024.

  • Okay
  • Only some people recommend their team

    Do sales assistants at Schuh recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    45% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 85 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do sales assistants get enough training when they start at Schuh?

    Most people got enough training when they started.

    How we know this

    68% of people report they got enough training when they started working here.

    Based on data from 80 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at Schuh?

    Only some people are given support to progress here.

    How we know this

    In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 69 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Head office only partly understands what’s happening

    Do sales assistants think Schuh head office understands what's happening where they work?

    Some people think head office doesn’t understand what’s happening where they work.

    How we know this

    66% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 68 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do sales assistants feel well informed about how Schuh is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    69% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 72 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Schuh

What Schuh employees say about their job

  • Best thing

    Flexible hours and a great team

    Worst thing

    Pay is low and the employee benefits aren’t good

    5.0

    Schuh Sales assistant, February 2024

  • Best thing

    The team
    The perks

    Worst thing

    Not enough training

    9.4

    Schuh Supervisor, January 2024

See more reviews
  • Best thing

    The team & getting to speak to new people on a day-to-day basis, knowing that I’ve atleast helped somebody that day.

    Worst thing

    The travel time & over-staffed leading to scarce shifts or lack of room to extend.

    6.0

    Schuh Sales advisor, October 2023

  • Best thing

    The teams, the discount, the progression opportunities.

    Worst thing

    Having to work most weekends and not having time off at Christmas to spend it with family

    8.6

    Schuh Store manager, October 2023

  • Best thing

    most staff, discount

    Worst thing

    the managers power-head, favouritism

    3.4

    Schuh Sales assistant, September 2023

  • Best thing

    Nice coworkers
    Good if you have an interest in shoes
    Fun chatting to customers

    Worst thing

    Big push on sales which can be stressful
    Customers can be rude

    6.0

    Schuh Sales assistant, September 2022

  • Best thing

    Flexible around college

    Worst thing

    Managers don’t listen, rude, change rotas last minute

    4.3

    Schuh Sales advisor, July 2022

  • Best thing

    Great Discounts
    Good banter with co-workers

    Worst thing

    Management are either power-hungry or incompetent and blame employees.

    Rota isn't posted far enough in advance.

    5.5

    Schuh Sales assistant, February 2022

  • Best thing

    The support system and employees are all kind

    Worst thing

    Serving children and too much emphasis on KPI's

    5.0

    Schuh Sales assistant, February 2022

  • Best thing

    Discounts

    Worst thing

    Working long hours and not getting extra pay due to being salaried.
    Demands from head office and regional manager to do so many tasks and there just isn't enough hours in the day. Pay isn't great for the amount of stress, time and effort you give.

    7.0

    Schuh Deputy manager, November 2021

  • More reviews from Schuh employees

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