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Reposted over 30 days ago
Back of House Team Member
Nando’sBreakroom Rating
2nd of 18 casual dining restaurants
Rating based on 1,210 employees who took the Breakroom Quiz
- Free food
- People enjoy this job
- Recommended by students
- Paid breaks
- Respectful managers
- Proper breaks
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About the job
Job description from Nando’s
This may differ for under 18s
Immediate start, Full Time/Part Time
We're on the search for Back of House Team Members (Nandocas) to join us!
We could task you with cooking 100 chicken in your first hour, but that's not the way we do things in Nando's. Instead, you'll join us as a trainee and we'll teach you everything you need to know from grilling chicken to organising a busy kitchen. You just need to show us that you're brimming with passion and keen to learn!
There are loads of perks to the role, including:
- a free meal on every shift you work
- access to a great discount platform
- discount on Nando's for you and your friends (40%)
- and many more....
To join us apply today!
At Nando's, everyone is welcome. Inspired by our Southern African heritage we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all; including our existing and future Nandocas, partners and suppliers, customers and the communities we are a part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life.
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments in order to enable candidates to perform as well as possible during the recruitment process."
About Nando’s
Nando’s is a restaurant chain. They serve Portuguese-African food.
The best things about working at Nando’s
- 92% say they get paid breaks
- 84% of students say it’s good
- 76% say they have respectful managers
Featured by Nando’s, based on 1,210 employees who took the Breakroom Quiz
Perks of working at Nando’s from Nando’s
- 🍔 A free meal on every shift you work
- 💸 40% discount on Nando’s for you and up to five friends
- 🏝️ Sabbatical – an extra 4-weeks paid leave after every 5 years of service
- 🤑 Access to a great discount platform
- 🤰 Maternity and paternity leave
- 🕴️ Internal development programmes to support your career development
- 🍾 Regular regional parties and events
- 👯 Refer a friend incentive scheme
- 🗓️ 28 days holiday allowance (bank holidays not included)
Diversity and inclusion statement from Nando’s
Inspired by our Southern African heritage we know and value the richness that diversity brings, not just in running a successful business, but in creating a better world for us all to live in. We believe in inclusivity and opportunity for all - at Nando’s you will find people from every country, every race, and every religion working together and eating together.
We focus on 3 key elements to drive change: inclusive culture, education & awareness and encouraging Nandocas to be the best versions of themselves. Activities have included launching our Inclusive Leadership Programme, updating our Nandoca uniform to include headwear & pronoun name badges, and continuously reviewing our hiring and promotion practices. We're also very proud to have partnered with Diversity HTL to create an internal program aimed at Nandocas from ethnically diverse backgrounds.
What Nando’s employees say
1,210 Nando’s employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:
Breakroom Rating for Nando’s
Nando’s
Based on 1,210 employees from Nando’s who took the Breakroom Quiz
Casual dining restaurants average
Based on 5,322 employees from casual dining restaurants who took the Breakroom Quiz
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Nando’s pay kitchen and catering assistants enough to live on?
Most people are not paid a living wage.
How we know this
86% of people say they are paid below the Real Living Wage for where they live.Based on data from 83 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Nando’s pay kitchen and catering assistants market rates?
Most people are paid above average for their job.
How we know this
94% of people are paid above average for the type of work they do.Based on data from 49 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 18s get paid less than everyone else
Do kitchen and catering assistants at Nando’s get paid the same regardless of age?
No, people under the age of 18 get paid less than those above 21.
See what Nando’s pays different age groupsHow we know this
The average pay of under 18s is less than those who are over 21.Based on data from 120 people who took the Breakroom Quiz between February 2022 and March 2024.
Good
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Most people get paid breaks
Do kitchen and catering assistants at Nando’s get paid breaks?
Yes. Most people get paid breaks.
How we know this
97% of people say they get paid breaks.Based on data from 90 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Nando’s pay kitchen and catering assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
99% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 84 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do kitchen and catering assistants at Nando’s do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
34% of people report that they do extra work that they don’t get paid for.Based on data from 86 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do kitchen and catering assistants get of their shift pattern at Nando’s?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 56% of people with changing schedules report getting one week notice or less.
- 40% of people with changing schedules report getting two weeks notice.
- 3% of people with changing schedules report getting three weeks notice.
- 1% of people with changing schedules report getting four weeks notice or more.
Based on data from 91 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do kitchen and catering assistants at Nando’s worry about hours?
Most people don’t worry about getting enough hours.
How we know this
72% of people report they don’t worry about getting enough hours.Based on data from 90 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do kitchen and catering assistants at Nando’s get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
37% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 89 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for kitchen and catering assistants at Nando’s to change shifts?
Some people find it hard to change shifts.
How we know this
62% of people report that it’s hard to change shifts if they need to.Based on data from 73 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for kitchen and catering assistants to book a holiday at Nando’s?
Most people find it easy to book holiday.
How we know this
75% of people report it’s easy to book holidays.Based on data from 84 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Nando’s managers change kitchen and catering assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
69% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 77 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for kitchen and catering assistants to take sick leave at Nando’s?
Some people find it hard to take sick leave.
How we know this
44% of people report that it’s hard to take time off if they are sick.Based on data from 77 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is kitchen and catering assistants at Nando’s job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
90% of students report this is a good place to work if you’re studying.Based on data from 41 people who took the Breakroom Quiz between January 2023 and January 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as kitchen and catering assistants at Nando’s good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
55% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 11 people who took the Breakroom Quiz between April 2022 and January 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do kitchen and catering assistants at Nando’s feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 82 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do kitchen and catering assistants at Nando’s get proper breaks?
Most people get proper breaks.
How we know this
88% of people report that they get to take proper breaks.Based on data from 88 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for kitchen and catering assistants to work at Nando’s?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 81 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do kitchen and catering assistants at Nando’s enjoy their jobs?
Only some people enjoy their job.
How we know this
45% of people report they don’t enjoy their job.Based on data from 71 people who took the Breakroom Quiz between March 2023 and March 2024.
Okay
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Only some people recommend their team
Do kitchen and catering assistants at Nando’s recommend working with their team?
Only some people recommend working with their team.
How we know this
47% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 90 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do kitchen and catering assistants get enough training when they start at Nando’s?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 87 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are kitchen and catering assistants given support to progress at Nando’s?
Only some people are given support to progress here.
How we know this
In the last year, 52% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 81 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do kitchen and catering assistants think Nando’s head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 79 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do kitchen and catering assistants feel well informed about how Nando’s is doing?
Only some people feel well informed about how the company is doing.
How we know this
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 82 people who took the Breakroom Quiz between March 2023 and March 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Nando’s job reviews
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Best thing
Social aspect of working with people you meet and get to know from staff days and nights out
Worst thing
Really busy long shifts, inflexible rota availability
5.5Nando’s Front of house, February 2024
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Reply from Talent Acquisition Social Media Executive at Nando’s, February 2024
Hey, many thanks for your review. Great to see you enjoy the social aspect of the role as a Nandoca but you're welcome to email us on peoplesupport@nandos.co.uk if you'd like to tell us more around your less positive comments.
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Best thing
The discount
Worst thing
The other staff members, I have never worked somewhere with other people that felt so awkward and lonely and uncomfortable. There is no motivation to work hard. Minimum wage, dealing with bad customers and the same repetitive shifts over and over again. Just a bad place to be, there’s no enjoyment to be had.
4.7Nando’s Nandoca, January 2024
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Reply from Talent Acquisition Social Media Executive at Nando’s, January 2024
Hey, many thanks for your review. We're disappointed to read your feedback and would like to look into it further - can you please email us with more detail to peoplesupport@nandos.co.uk so we can look into it and get back to you?
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Best thing
Most of the people that I work with
Worst thing
Sometimes can be very stressful especially when very busy
5.5Nando’s Front of house staff, November 2023
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Reply from Talent Acquisition Social Media Executive at Nando’s, November 2023
Hey, many thanks for your review! Really great to see you enjoy working with your team as a Nandoca but we'll make sure your feedback around stress is noted too.
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Best thing
Free food
Worst thing
Worst place I've ever worked in my life
5.5Nando’s Assistant manager, November 2023
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Reply from Talent Acquisition Social Media Executive at Nando’s, November 2023
Hey, many thanks for your review. We're disappointed to read your feedback and would like to look into it further - can you please email us with more detail to peoplesupport@nandos.co.uk so we can look into that and get back to you?
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Best thing
Strong culture that genuinely puts people at the heart of its decision making.
Competitive achievable half yearly bonus up to 50% of annual salary every 6 months.
Additional cash bonuses for Nando's partners paid annually dependant on company EBITDA performance.
Paid 4 week sabbatical every 5 years.
28 days holiday annually.
Structured accessible career progression.
Paid qualifications such as additional food safety, leadership NVQs.
Worst thing
Unsociable hours at times during peak but that's the same with any hospitality business.
10Nando’s General manager, October 2023
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Reply from Talent Acquisition Social Media Executive at Nando’s, October 2023
Hey, many thanks for your review! Really great to see such a high score and you're loving the perks as a Patrao, but we'll make sure your comments around hours are noted too.
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Best thing
40% discount but to be fair you get quite sick of the food very quickly so doesn’t really come into use. The people (colleagues not managers) are great
Worst thing
Some Managers are often unbelievably disrespectful, rude and disgusting towards staff. Staff members crying on shift over how they’re treated. Managers ignoring me regarding my desire to change hours even though I’m being rota’ed significantly over my contract, hours I cannot do.
3.2Nando’s Front of house, September 2023
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Reply from Talent Acquisition Social Media Executive at Nando’s, September 2023
Hey, many thanks for your review. We're quite concerned reading your comments around management and your rota and we'd like to look into it further - can you please email us with more detail to peoplesupport@nandos.co.uk so we can look into this and get back to you?
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Best thing
Besides working with amazing people with different backgrounds and life purpose, you get to enjoy your day with them and sometimes learn new things on everything. The rota can be flexible and requests can be accepted so long as you are honest and with integrity towards your colleagues.
Worst thing
Customers can of course be ungrateful and more importantly self entitled for certain things. Some restaurants are faced with long awaiting repair and maintenance which would benefit the company but dont happen for a long time. Feelings of stress and loosing control can occur often if the day doesn't go the way you hope for.
7.0Nando’s Supervisor, July 2023
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Reply from Talent Acquisition Social Media Executive at Nando’s, July 2023
Hey, many thanks for your review. Great to see you enjoy working with your team but we'd like to look into your comments around R&M and stress further - can you please email us with more detail to peoplesupport@nandos.co.uk so we can look into it and get back to you?
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Best thing
People, people and people…
Worst thing
Managers are feeling the worst of this employment slump here. We’re busting a gut to ensure staff members stay happy, the area managers, operators and up the food chain are out of touch. The managers are stuck in the middle trying to cope with extra workloads from many angles
5.5Nando’s Manager, November 2022
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Reply from Talent Acquisition Social Media Executive at Nando’s, November 2022
Hey, thanks for your review. We'd like to look into your less positive comments further - can you please drop us an email to HRsupport@nandos.co.uk with more detail so we can look into it and get back to you?
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Best thing
My Colleagues and Free food
Worst thing
Company used to care about the staff and the experience but now it feels like sales are all that matters.
Pay gaps between roles is awful. good starting wage but Supervisors are expected to run shifts, Lock up and open restaurants and take on extra responsibility and a lot more stress for less than 50p an hour more than a standard bottom level worker.
5.5Nando’s Supervisor, July 2022
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Best thing
I enjoy the atmosphere with the team and customers when restaurant is full
Worst thing
Delivery channels, i feel that nandos has lost the charm of relaxed dining. And is creeping ever closer to fast food, it feels at times like an identity crisis it can be stressfull managing the team the tablets and the dine in customers, you cant predict how many orders will come through delivery channel and can make it verry stressfull when the restaurant is busy
6.0Nando’s Supervisor, July 2022
More reviews from Nando’s employees
Breakroom’s rough guide to being a kitchen or catering assistant
Kitchen and catering assistant
Kitchen porters or kitchen assistants prepare food, make sure chefs have everything they need
What you’ll do as a kitchen and catering assistant:
- Plan meals
- Prepare and cook food
- Purchase food and look after a budget
- Be responsible for the hygiene and safety of food served
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
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