Posted 17 days ago

Team Leader

£10.12 per hour • permanent

in Heathrow Airport

Starbucks

104 job reviews

5.6

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How does the pay compare?

This job
£10.12
Typical range
£8.90–11.00

Retail and sales supervisors at Starbucks are typically paid £8.90–11.00 an hour. This job pays £10.12 per hour.

How this job measures up

104 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales supervisors think Starbucks head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    0% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 9 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do retail and sales supervisors at Starbucks get paid breaks?

    No. People don’t get paid breaks

    How we know this

    0% of people say they get paid breaks

    Based on information from 9 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales supervisors get of their shift pattern at Starbucks?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 78% report getting one week notice or less
    • 22% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 9 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Not easy to book holiday

    How easy is it for retail and sales supervisors to book a holiday at Starbucks?

    Most people find it hard to book holidays

    How we know this

    44% of people report it’s easy to book holidays

    Based on information from 9 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Not enough training

    Do retail and sales supervisors get enough training when they start at Starbucks?

    Most people don’t get enough training when they start

    How we know this

    44% of people report they got enough training when they started working here

    Based on information from 9 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People feel stressed

    Is it stressful for retail and sales supervisors to work at Starbucks?

    Most people feel stressed here

    How we know this

    75% of people say they often feel stressed at work

    Based on information from 8 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Starbucks managers change retail and sales supervisors shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    56% of people say their manager changes their shifts at the last minute

    Based on information from 9 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid below market rates

    Does Starbucks pay retail and sales supervisors market rates?

    Most people are not paid market rates

    How we know this

    33% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 9 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t get sick pay

    Does Starbucks pay retail and sales supervisors sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    44% of people say they would get paid if they were sick but scheduled to work

    Based on information from 9 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Managers aren’t respectful

    Do retail and sales supervisors at Starbucks feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    43% of people say they’re treated with respect by their managers

    Based on information from 7 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Uninformed about head office

    Do retail and sales supervisors feel well informed about how Starbucks is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    38% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 8 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to change shifts

    How easy is it for retail and sales supervisors at Starbucks to change shifts?

    Most people find it easy to change shifts

    How we know this

    63% of people report that it’s easy to change shifts if they need to

    Based on information from 8 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it for retail and sales supervisors to take sick leave at Starbucks?

    Most people find it easy to take sick leave

    How we know this

    71% of people report that it’s easy to take time off if they are sick

    Based on information from 7 job reviews

  • People are paid enough to live on

    Does Starbucks pay retail and sales supervisors enough to live on?

    Most people are paid enough to live on

    How we know this

    67% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 9 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People recommend their team

    Do retail and sales supervisors at Starbucks recommend working with their team?

    Most people recommend working with their team

    How we know this

    56% of people report that they would recommend working with their immediate team to a friend

    Based on information from 9 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do retail and sales supervisors at Starbucks do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    29% of people report that they do extra work that they don’t get paid for

    Based on information from 7 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do retail and sales supervisors at Starbucks worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    33% of people report they worry about getting enough hours

    Based on information from 9 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Good choice of shifts

    Do retail and sales supervisors at Starbucks get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    89% report that their manager gives them enough choice over which shifts they work

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Opportunities to progress

    Are retail and sales supervisors given support to progress at Starbucks?

    People are given support to progress here

    How we know this

    In the last year, 78% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 9 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do retail and sales supervisors at Starbucks get proper breaks?

    People get proper breaks

    How we know this

    80% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

What employees are saying about Starbucks

  • Best thing

    Really good team member, very welcoming and comfortable and good customer service skills and communication

    Worst thing

    Management

    5.0

    Barista, January 2021

    • £7.50 per hour
    • 18–20 years old
  • Best thing

    Shifts are flexible, good perks

    Worst thing

    Segregation between night and day staff.

    6.2

    Employee, June 2021

    • £8.72 per hour
  • Best thing

    Talking to customers

    Worst thing

    Getting abused by customers

    5.8

    Employee, July 2021

    • £11.00 per hour
    • 34–44 years old
  • Best thing

    It's easy

    Worst thing

    People can be very mean

    6.3

    Supervisor, March 2021

    • Manages people
    • £10.66 per hour
    • 25 or older

Team Leader, Starbucks

of £10.12 per hour and an additional £1.50 per hour for unsociable hours(hours worked between 12am – 6am).

Team Leader - Starbucks

Team Leader - Starbucks @ London Heathrow Airport

If you love coffee and if you love to lead and motivate a team this is the perfect role for you!

As a team leader you will be responsible for coordinating duties on shifts for the team. You will also ensure all service standards are adhered to and health and safety procedures are followed. You will also lead by example and train new members of staff making sure that every customer enjoys a fantastic experience with us.

To be successful in this role you will need previous experience of being a team leader or supervisor within a similar environment. If you have a strong Barista background and you looking to reach the next step in your career we would also love to hear from you!

This is a full time permanent role and shifts will vary weekly based on the flights schedule. Please note that shifts can start as early as 3am.

Due to the opening hours of the unit, only candidates over the age of 18 will be considered.

Rate of pay of £10.12 per hour and an additional £1.50 per hour for unsociable hours(hours worked between 12am – 6am).

What else can we offer you?

  • Award winning training and development with access to apprenticeships, this is the perfect opportunity to become one of our future managers!
  • Up to 50% employee discount on a variety of SSP brands and franchises across the UK including M&S, Starbucks, Burger King, Caffe Ritazza, Uppercrust, Millie’s Cookies and many more!
  • 28 days holiday pro rata
  • Free uniform
  • Company Pension Schemes
  • Refer a friend scheme
  • We offer a range of great central and local recognition schemes for colleagues

If this role sounds interesting, apply now - we look forward to meeting you!

Please note all successful candidates are required to provide a full 5-year reference history and undergo a Criminal Record Check to comply with Airport Security regulations.

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