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Posted 3 days ago

Head of Driver Training and Development

Swindon

Great Western Railway

73 job reviews

9.0

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Not great
  • Head office doesn’t understand the frontline

    How we know this

    43% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 61 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Hard to choose shifts

    How we know this

    29% report that their manager gives them enough choice over which shifts they work

    Based on information from 68 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to change shifts

    How we know this

    68% of people report that it’s easy to change shifts if they need to

    Based on information from 44 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

Excellent
  • Easy to book holiday

    How we know this

    88% of people report it’s easy to book holidays

    Based on information from 68 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How we know this

    99% of people report that it’s easy to take time off if they are sick

    Based on information from 71 job reviews

  • People enjoy their job

    How we know this

    86% of people who enjoy their job

    Based on information from 7 job reviews

  • Enough training

    How we know this

    96% of people report they got enough training when they started working here

    Based on information from 72 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People aren’t stressed

    How we know this

    14% of people say they often feel stressed at work

    Based on information from 70 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good for parents

    How we know this

    90% of people who care for a child or other relative report this is a good place to work

    Based on information from 21 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    How we know this

    6% of people say their manager changes their shifts at the last minute

    Based on information from 66 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks are paid

    How we know this

    100% of people say they get paid breaks

    Based on information from 73 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid enough to live on

    How we know this

    99% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 69 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    How we know this

    86% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 44 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Opportunities to progress

    How we know this

    In the last year, 88% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 67 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    How we know this

    92% of people report that they get to take proper breaks

    Based on information from 71 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    How we know this

    94% of people report that they would recommend working with their immediate team to a friend

    Based on information from 72 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • 4+ weeks notice of shifts

    How we know this

    • 10% report getting one week notice or less
    • 4% report getting two weeks notice
    • 0% report getting three weeks notice
    • 76% report getting four weeks notice or more
    • 10% report having a fixed rota

    Based on information from 70 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People get sick pay

    How we know this

    99% of people say they would get paid if they were sick but scheduled to work

    Based on information from 70 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Managers are respectful

    How we know this

    92% of people say they’re treated with respect by their managers

    Based on information from 65 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    How we know this

    6% of people report that they do extra work that they don’t get paid for

    Based on information from 69 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    How we know this

    94% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 68 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    How we know this

    0% of people report they worry about getting enough hours

    Based on information from 19 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Great Western Railway

  • Best thing

    Mostly left to get on with it with no supervision. Good pay and benefits. I enjoy the work.

    Worst thing

    Shifts. Early starts and late finishes. Working weekends and public holidays.

    8.8

    Train driver, December 2020

    • £60,000 per year, working a 35 hour week
    • 25 or older
  • Best thing

    The camaraderie of my team, the travel perks, and the continual training

    Worst thing

    Sometimes when things go wrong the abuse from customers can be horrible

    8.4

    Employee, March 2021

    • £27,300 per year, working a 35 hour week
    • 25 or older
  • Best thing

    Good company to work for and company benefits

    Worst thing

    Rude unpleasant passengers. Fare evaders.

    7.9

    Employee, May 2021

    • £32,500 per year, working a 35 hour week
    • 45–54 years old
  • Best thing

    Salary , hours , company perks, final salary pension.

    Worst thing

    Shift working

    8.5

    Employee, January 2021

    • Manages people
    • £47,000 per year, working a 34 hour week
    • 25 or older

Head of Driver Training and Development, Great Western Railway

Who we are:

We are GWR, the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.

Over the next few years, we aim to make history with huge investments that will impact areas of our operations, from new trains to stations upgrades and local community support.
We aim to transform the way people think perceive rail travel by setting a new standard. Creating a better experience for our customers. Together we will restore the railways as a very special way to travel, which is relaxing, fast, efficient, friendly and fun.

Do you share our passion for the railway? If so, we would love to hear from you.

About the role:

The Head of Driver Training and Development, has overall responsibility for leading the development of driver training and learning material, including the delivery of training to Trainee and Qualified Drivers, to ensure that this Function meet current and future business demands.

Supporting the organisation's vision and purpose by living GWR's values always, you are responsible for complying with competencies and HR policies which are relevant to your role.

You play a key role in keeping your team members engaged, through effective use of people management and communication practices.

You are responsible for communicating the organisation's vision and purpose in an appropriate way to your team members, to ensure everyone works towards a common end point, while understanding how they contribute to the success of GWR.

The main responsibilities will be:
  • Leading the busy Driver Training and Development Team to ensure that high standards are maintained throughout, so the team continues to innovate and deliver for the business
  • Supporting the Head of Drivers and team of Regional Driver Managers in the delivery of their work- force plan and driver development strategies
  • Ensuring that suitable assurance, quality and version control, exists within the function, so that all materials are fit for purpose and safety.
  • Overseeing the asset management of all of GWR's training and simulator facilities, including budget requirements, while ensuring that scenarios are relevant
  • Making sure that the development of training materials meet the demanding timescales and demands of our ever-evolving business, to ensure delivery for our customers.

Are you able to provide the right level of support and leadership to ensure the Driver Training & Development team continues to deliver for the business?

Could you share our vision for what the Driver Function needs to deliver, and how it will achieve it?

Do you have a proven track record as a team, manager, trainer and assessor, to enable you to support the Driver Training and Development Team?

Are you a solution finder and a problem solver? Able to see past the difficulties to ensure that GWR delivers on its commitments to its customers?

We will need you to be passionate about development with the ability to engage with stakeholders at a cross function and cross TOC level

You must have:
  • Current Mainline Train Driver Competence
  • A valid Assessor qualification
  • A valid training qualification
  • Hold or be working towards a Verifier Qualification
  • Ability to demonstrate experience of leading a team of trainers and assessors at a company-wide level

GWR has Training Academies across the network. Therefore, travel will be required in this role. Working flexibility to meet the needs of the business is required.

Additional Information:

Job Share would be considered.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including a competitive pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan and an Employee assistance programme.

The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.

For more information regarding the application process please contact the Group Resourcing Team on careers@firstgroup.com

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