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Posted 13 days ago

General Assistant

Leicester

brighterkind

7 job reviews

5.3

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Bad
  • Head office doesn’t understand the frontline

    How we know this

    17% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 6 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    How we know this

    83% of people say they often feel stressed at work

    Based on information from 6 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People don’t get sick pay

    How we know this

    14% of people say they would get paid if they were sick but scheduled to work

    Based on information from 7 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Breaks aren’t paid

    How we know this

    29% of people say they get paid breaks

    Based on information from 7 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    How we know this

    29% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 7 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    How we know this

    In the last year, 33% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    How we know this

    43% of people report that they would recommend working with their immediate team to a friend

    Based on information from 7 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Uninformed about head office

    How we know this

    43% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 7 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to take sick leave

    How we know this

    50% of people report that it’s easy to take time off if they are sick

    Based on information from 6 job reviews

  • People get proper breaks

    How we know this

    57% of people report that they get to take proper breaks

    Based on information from 7 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How we know this

    • 0% report getting one week notice or less
    • 33% report getting two weeks notice
    • 17% report getting three weeks notice
    • 50% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 6 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Managers are respectful

    How we know this

    50% of people say they’re treated with respect by their managers

    Based on information from 6 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Excellent
  • Easy to book holiday

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    How we know this

    83% report that their manager gives them enough choice over which shifts they work

    Based on information from 6 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    How we know this

    86% of people report they got enough training when they started working here

    Based on information from 7 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    How we know this

    0% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    How we know this

    83% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 6 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • No unpaid extra work

    How we know this

    20% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    How we know this

    17% of people report they worry about getting enough hours

    Based on information from 6 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

General Assistant, Brighterkind

brighterkind is a dynamic care home group that is delivering a new approach to care, putting residents' happiness and health at the heart of our philosophy. Currently a standalone business within the Four Seasons Group, brighterkind has aspirations to develop independently into one of the leading care home providers in the UK.

This role presents a unique opportunity to join a caring, fun and forward thinking business which is currently in its early stages of development.

brighterkind operates in excess of 70 care homes throughout England, Scotland and the Channel Islands and employs more than 4,000 people. We are already the 5 th largest provider in the UK with aspirations to develop further over the next three years.

brighterkind is focused on becoming the brand of choice within the care sector. Our aspiration is that in time brighterkind becomes a byword for unrivalled levels of personal and nursing care, offering outstanding recreation and activities, and delivering a high quality food and dining experience to all our residents. Put simply, our aim is to establish ourselves as the best known and most highly respected operator in the care sector.

We are investing heavily in our estate as part of a comprehensive re branding and refurbishment strategy. £25m has been earmarked to refurbish our homes and turn them into contemporary and comfortable places to live and work; £12m of this capital has already been invested. We are also investing heavily in professional development and have created a number of industry leading training programmes to help our managers and leaders to be the best that they can be.

We aspire to provide our employees with a truly rewarding opportunity to proactively shape the company culture and influence the development of the business. This really is an exciting time to join us. We offer a challenging and rewarding environment for proactive and innovative individuals to flourish and develop.

We are looking for professional, creative and energetic candidates to join our friendly and passionate team all working towards the same goals - to help those we care for, love every day!

www.brighterkind.com

Catering Assistant

Working within the kitchen and dining area you will help to provide nutritious and enticing meals for the residents in our Homes. You will be responsible for ensuring mealtimes are an enjoyable part of the day, engaging residents in the dining experience.

As a Catering Assistant you are key in the preparation of high quality meals within the home, with the aim of achieving the highest levels of satisfaction for residents within our Homes. With a passionate approach you will prepare dining areas to our high standards ensuring a safe and comfortable environment for residents at mealtime.

You should have a good knowledge of food hygiene and food preparation along with a positive attitude and a drive to deliver industry leading service.

Food Preparation

Carry out duties within the kitchen area in accordance with the work schedule including:
  • Preparation of food including vegetables, salads, omelettes and sandwiches;
  • General cleanliness and tidiness of the kitchen area, equipment and appliances;
  • Receiving, checking and safely storing kitchen deliveries.

General Support
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations;
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve;
  • To prepare, produce and serve food to the standard applicable to the Home;

Health and Safety
  • Understand and implement the principles of safe food handling, to ensure all food preparation undertaken is to the highest possible standards of hygiene;
  • Understand and implement cleaning procedures and requirements of different surfaces and equipment and the properties of cleaning materials, to ensure the areas are well presented and maintained in good condition;
  • Practice safe systems of work across a range of tasks - in particular moving and handling of loads. Ensuring the policies and procedures are adhered to at all times;
  • Understand personal responsibilities with regard to Health and Safety at Work legislation, particularly in relation to fire safety and evacuation procedures;
  • To clean all work areas during and after use and remove all waste to the appropriate area;
  • To maintain temperature records as required and to report any variance;
  • Co-operate with your line manager on HSE matters;
  • Correctly use work equipment and personal protective equipment in accordance with training and instructions provided;
  • Not interfere with or mis-use anything provided for HSE purposes.

General
  • Act in a professional and courteous manner at all times towards residents and their visitors, respecting the dignity and individuality of each resident;
  • Encourage and contribute to working as a team, responding positively to colleagues and acting on all reasonable work instructions promptly;
  • Take care of items of equipment used to carry out tasks, including general cleanliness and advising on any faults and the need for maintenance or replacement;
  • To actively gain resident feedback, passing information gained onto your line manager;
  • Responsible for the safe and tidy storage of supplies and equipment in line with your area of work;
  • Take responsibility to read, understand and adhere to the company policies and procedures.


An energetic, committed yet approachable team member, the person who fulfils this role will add real value with their obvious passion and commitment to both residents, families and staff alike, but will have the ability to multi-task in a high pressure environment with care and compassion. Your talent and ability will be a reflection of the brighterkind culture and values and will help showcase the best of our organisation.

If you possess these skills and the drive to succeed in this role we would love to hear from you. In return brighterkind provide a variety of competitive benefits including a generous holiday allowance, a bespoke development programme, child care vouchers and an employee discount scheme.

Their talent and ability will be a reflection of the brighterkind culture and values and will help showcase the best of our organisation.

To succeed you will be:
  • A team player - brighterkind is a low 'ego' organisation;
  • Strong communicator and influencer;
  • Energetic and hard-working;
  • Passionate about offering superior services and want to make a difference in everything that they do
  • A sense of humour and positive outlook on life - Glass half full rather than half empty is key!

We offer unrivalled employee benefits as our staff are at the heart of our achievements and future vision. Rewarding commitment and long service are important to us and all employees are entitled to the following benefits and incentives.
  • Competitive salaries and generous holiday allowance
  • Ongoing personal development plan and career progression
  • Team Meal Offering
  • Free uniform
  • High street discount vouchers
  • NEST work place pension contributions
  • Long service awards and vouchers

All successful applicants will be required to work on a rolling rota basis and therefore required to work a weeked where appropriate.

All offers of employment are subject to satisfactory references and a DBS check.

As you can imagine we receive very high volumes of applications for some of our roles.

Whilst we are not able to respond personally to each applicant, we appreciate the time you have taken to consider and apply for a new role with brighterkind.

If you have not heard from us within 4 weeks, then on this occasion your application has not been successful.

Please keep checking our website for upcoming opportunities.

www.brighterkind.com
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