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Posted 38 days ago

Front of House Team Leader Black Hat, Ilkley

Ilkley, LS29 9DR

Stonegate Pubs

66 job reviews

5.7

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How this job measures up

Bar, restaurant and kitchen supervisors at Stonegate Pubs are typically paid £8.82–9.48 an hour.

66 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • Contracts don’t match the hours people work

    How we know this

    91% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 11 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to take sick leave

    How we know this

    17% of people report that it’s easy to take time off if they are sick

    Based on information from 12 job reviews

  • Breaks aren’t paid

    How we know this

    0% of people say they get paid breaks

    Based on information from 12 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    How we know this

    17% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 12 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    How we know this

    17% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 12 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How we know this

    • 100% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 11 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    How we know this

    0% of people say they would get paid if they were sick but scheduled to work

    Based on information from 11 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Head office doesn’t understand the frontline

    How we know this

    25% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 12 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Hard to choose shifts

    How we know this

    45% report that their manager gives them enough choice over which shifts they work

    Based on information from 11 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    How we know this

    73% of people say they often feel stressed at work

    Based on information from 11 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People don’t get proper breaks

    How we know this

    36% of people report that they get to take proper breaks

    Based on information from 11 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t recommend their team

    How we know this

    42% of people report that they would recommend working with their immediate team to a friend

    Based on information from 12 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People do unpaid extra work

    How we know this

    67% of people report that they do extra work that they don’t get paid for

    Based on information from 9 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Easy to change shifts

    How we know this

    67% of people report that it’s easy to change shifts if they need to

    Based on information from 6 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • No short notice shift changes

    How we know this

    50% of people say their manager changes their shifts at the last minute

    Based on information from 10 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Opportunities to progress

    How we know this

    In the last year, 64% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 11 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers are respectful

    How we know this

    64% of people say they’re treated with respect by their managers

    Based on information from 11 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    How we know this

    67% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 12 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    How we know this

    36% of people report they worry about getting enough hours

    Based on information from 11 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How we know this

    90% of people report it’s easy to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Enough training

    How we know this

    80% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

What employees are saying about Stonegate Pubs

  • Best thing

    I write my rota to fit my family life

    Worst thing

    No pay rise in 2 years even though i have exceeded what is required

    6.4

    Kitchen manager, January 2021

    • Manages people
    • £25,500 per year, working a 48 hour week
    • 25 or older
  • Best thing

    The people and how I can make the business mine.

    Worst thing

    Poor support network

    5.8

    Deputy manager, March 2021

    • Manages people
    • £25,000 per year, working a 48 hour week
    • 25 or older
  • Best thing

    Creating drinks and building a business

    Worst thing

    Hours, shift patterns, working weekends, missing key family events like Xmas, mother’s/Father’s Day. Customer abuse, higher staff turnover, low team wage budget and high work load.

    3.5

    Employee, May 2021

    • £38,000 per year, working a 53 hour week
    • 34–44 years old
  • Best thing

    Having money for the wotk I do.

    Worst thing

    Lack of appreciation from managers, customers, head office, co-workers for the work I actually do. Cliques formed amongst team.

    4.8

    Kitchen Team Member, November 2020

    • £8.20 per hour
    • 21–24 years old

Front of House Team Leader Black Hat, Ilkley, Stonegate Pub Company

Very Competitive

Stonegate Pub Company can offer you a career that’s fast moving and ever changing. Our Team Leader role is guaranteed to be challenging each and every day and never, ever dull!

Smart, fun, driven, passionate about service and standards? Does that sound like you? Well, if so, read on as we might have just the job for you.

We are the largest privately held Pub and Bar operator in the UK and we are looking for a Team Leader to join our team.

As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focussed customer service and exceptional standards. Main responsibilities include:

Take responsibility for team work, leading and motivating team members
Hold pre session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
Assist in implementing and driving promotional activities
Support and coach team members to upsell
Deal with any issues that arise during each shift promptly and professionally, seeking advice from the duty manager where necessary
Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
Liaise with other departments Including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
Assist the General and Deputy Managers as and when necessary to make the business run effectively and efficiently.

In return, we can offer you an award winning development programme with access to apprenticeships along with 25% discount on food and drink for you and your entire party in all our pubs and venues. We have an employee benefits scheme which gives you discounts across hundreds of brands and services and a contributory pension scheme.
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