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Posted 29 days ago

One Stop - Customer Service Assistant in Loughborough

Loughborough

Tesco

2,813 job reviews

6.3

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How this job measures up

2,813 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    How we know this

    18% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 2,395 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Less than 4 weeks notice of shifts

    How we know this

    • 30% report getting one week notice or less
    • 14% report getting two weeks notice
    • 8% report getting three weeks notice
    • 22% report getting four weeks notice or more
    • 26% report having a fixed rota

    Based on information from 2,717 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Breaks aren’t paid

    How we know this

    9% of people say they get paid breaks

    Based on information from 2,713 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Not great
  • People feel stressed

    How we know this

    56% of people say they often feel stressed at work

    Based on information from 2,618 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People don’t get sick pay

    How we know this

    39% of people say they would get paid if they were sick but scheduled to work

    Based on information from 2,430 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • No career progression

    How we know this

    In the last year, 47% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 2,414 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • People enjoy their job

    How we know this

    64% of people who enjoy their job

    Based on information from 127 job reviews

  • No unpaid extra work

    How we know this

    26% of people report that they do extra work that they don’t get paid for

    Based on information from 2,288 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Good choice of shifts

    How we know this

    63% report that their manager gives them enough choice over which shifts they work

    Based on information from 2,455 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Easy to book holiday

    How we know this

    73% of people report it’s easy to book holidays

    Based on information from 2,477 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How we know this

    72% of people report that it’s easy to take time off if they are sick

    Based on information from 2,125 job reviews

  • Enough training

    How we know this

    70% of people report they got enough training when they started working here

    Based on information from 2,630 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Managers are respectful

    How we know this

    70% of people say they’re treated with respect by their managers

    Based on information from 2,383 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No short notice shift changes

    How we know this

    27% of people say their manager changes their shifts at the last minute

    Based on information from 2,593 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People recommend their team

    How we know this

    59% of people report that they would recommend working with their immediate team to a friend

    Based on information from 2,775 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People are paid enough to live on

    How we know this

    74% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 2,571 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    How we know this

    70% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 2,197 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Easy to change shifts

    How we know this

    58% of people report that it’s easy to change shifts if they need to

    Based on information from 1,759 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Well informed about head office

    How we know this

    63% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 2,444 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People get proper breaks

    How we know this

    79% of people report that they get to take proper breaks

    Based on information from 2,429 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Good for parents

    How we know this

    76% of people who care for a child or other relative report this is a good place to work

    Based on information from 799 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People don’t worry about getting enough hours

    How we know this

    24% of people report they worry about getting enough hours

    Based on information from 2,557 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good for students

    How we know this

    92% of students report this is a good place to work if you’re studying

    Based on information from 416 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

What employees are saying about Tesco

  • Best thing

    You're your own boss most of the time, particularly drivers. Meet lots of new people. Tesco benefits are pretty decent ie pension, discounts etc, salary or wages aren't the best but when you take into consideration the benefits you get its not awful, plus most of the jobs aren't that difficult just a bit mundane.

    Worst thing

    Don't expect most managers to back you up much. They are very pro company and not pro staff. They are quick to criticise if you make an error but don't praise for good effort. The majority of staff work hard but don't get nowhere near the appreciation they deserve.

    7.8

    Employee, April 2021

    • £10.00 per hour
    • 34–44 years old
  • Best thing

    Low hours for students. Good job if you want to be in customer service for your career (particularly management).

    Worst thing

    Can be pushy for overtime. The work is extremely repetitive and variety is almost non existent. Departing staff are not always replaced which increases workload. Cuts have been somewhat common. If you have plans to move on from retail it can be difficult to get out.

    4.9

    Customer assistant, December 2020

    • £9.30 per hour
    • 21–24 years old
  • Best thing

    Pay is okay, team leader roles are a good way to get low-stakes experience in management.

    Worst thing

    The workload expected of express stores is completely unrealistic. If the senior team in my store decided to work as our contracts stipulated (full breaks etc), the store would fall into total disarray. We would likely then be reprimanded as if that were our fault.

    5.2

    Employee, April 2021

    • £11.16 per hour
  • Best thing

    It is quite good most the time and the perks are nice as we sometimes get wee extra's in our staff room like chocolate's, fruit, donuts etc Our manager is fair and will always swap shifts when it's possible also holiday dates 😃

    Worst thing

    Not always having enough time to do what's expected off you but it's not really the managers fault as they have a boss too 🙁

    6.6

    Employee, February 2021

    • £9.26 per hour
    • 25 or older

One Stop - Customer Service Assistant in Loughborough, Tesco

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

  • 10% Discount in One Stop & Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • Free eye tests
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

About the role

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will need

Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:

  • Greet each customer with a warm and friendly welcome
  • Listen to and talk with customers to find out what their needs are
  • Do your best to make sure the customer finds everything they want
  • Be passionate and knowledgeable about our products and services
  • Always be in store, on time, smartly dressed and ready to serve
  • Always think 25 when serving age restricted products
  • Work as part of a team to complete store duties
About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week
One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.

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