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Posted 33 days ago

Outbound Sales Advisor - Part Time

£7.4k per year

Loughborough

Carphone Warehouse

55 job reviews

6.4

Make sure your next job is a great job

Find out where’s good and bad to work with our quick and easy survey.

How this job measures up

Retail and sales assistants at Carphone Warehouse are typically paid £7.42–8.49 an hour. This job pays £7.4k per year.

55 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • Head office doesn’t understand the frontline

    How we know this

    18% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 28 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People are not paid enough to live on

    How we know this

    0% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 31 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    How we know this

    3% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 32 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How we know this

    • 26% report getting one week notice or less
    • 29% report getting two weeks notice
    • 23% report getting three weeks notice
    • 23% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 31 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    How we know this

    59% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 32 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • People feel stressed

    How we know this

    63% of people say they often feel stressed at work

    Based on information from 30 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

Good
  • Easy to change shifts

    How we know this

    65% of people report that it’s easy to change shifts if they need to

    Based on information from 23 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Enough training

    How we know this

    59% of people report they got enough training when they started working here

    Based on information from 32 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    How we know this

    39% of people say their manager changes their shifts at the last minute

    Based on information from 31 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks are paid

    How we know this

    72% of people say they get paid breaks

    Based on information from 32 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Opportunities to progress

    How we know this

    In the last year, 72% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 32 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People recommend their team

    How we know this

    72% of people report that they would recommend working with their immediate team to a friend

    Based on information from 32 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People get sick pay

    How we know this

    68% of people say they would get paid if they were sick but scheduled to work

    Based on information from 25 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Well informed about head office

    How we know this

    70% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 30 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Easy to book holiday

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 29 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    How we know this

    78% report that their manager gives them enough choice over which shifts they work

    Based on information from 32 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good for students

    How we know this

    100% of students report this is a good place to work if you’re studying

    Based on information from 9 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    How we know this

    75% of people say they’re treated with respect by their managers

    Based on information from 32 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • People don’t worry about getting enough hours

    How we know this

    16% of people report they worry about getting enough hours

    Based on information from 32 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Carphone Warehouse

  • Best thing

    The team, my direct managers and the social nature of the role

    Worst thing

    Low pay, uncertainty of the low contracted hours, having to work weekends

    6.8

    Customer consultant, February 2021

    • £8.72 per hour
    • 25 or older
  • Best thing

    Meeting new customers and learning more about the company

    Worst thing

    Having to deal with customer confrontation and complaints.

    5.5

    Customer consultant, October 2019

    • £7.20 per hour
    • 18–20 years old
  • Best thing

    Working with great technology

    Worst thing

    The amount of hours working. Forced to work certain times of the year.

    7.8

    Branch manager, November 2019

    • Manages people
    • £25,000 per year, working a 45 hour week
    • 34–44 years old
  • Best thing

    The people I work with

    Worst thing

    Staffing levels and protection

    5.8

    Assistant manager, October 2019

    • Manages people
    • £26,400 per year, working a 39 hour week
    • 25–34 years old

Outbound Sales Advisor - Part Time, Dixons Carphone

From GBP 7446.0 to 7446.0 per year

Think Currys PC World, think Carphone Warehouse, think Team Knowhow, Dixons Travel and more. That’s all us. We’re the UK's market leader when it comes to helping people enjoy amazing technology. We sell it. We deliver it. We install it. We support it. We fix it. And we do it together as one team.

Outbound Sales Advisor

Dixons Carphone Contact Centre, Loughborough, LE11 5XH

Permanent, 16 hours per week, Monday - Thursday 4pm-7pm Saturday 10am - 2pm

£7446pa + Uncapped Bonus

Site based.

There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers, and our partners. We're a team of 36,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

As an Outbound Sales Advisor, you'll be working alongside new and existing colleagues to be part of a busy multi-channel contact centre helping customers purchase a support plan. Don’t worry if you’ve never worked in an Outbound Sales team, with our training and ongoing support you’ll know everything there is to make sure you can offer a world class sales experience.

As part of this role, you’ll be responsible for:

  • Making warm outbound sales calls to customers who haven’t purchased a support plan
  • Giving a great customer experience
  • Building relationships with new customers to ensure were converting a one-time customer into a customer for life
  • Working towards targets and KPI's

You will need:

  • A commitment to providing great service
  • Sales or customer service experience, ideally within a Contact Centre environment
  • To be reliable- We need you here to help our customers.
  • Experience of working towards targets.

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

  • Uncapped Commission
  • Discounts at our Currys PC World and Carphone Warehouse stores for you and your family
  • Holiday purchase scheme
  • Access to the Aviva Digital GP app, where you can access a GP 24/7
  • Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

“Since the Covid-19 pandemic began we’ve all had to adapt to a new way of working. Although life in our business is a little different since coronavirus struck,?the wellbeing of our team – and potential new colleagues – is our priority, now and in the future. Visit?http://careers.dixonscarphone.com/covid-19?to?discover how?we’re keeping everyone safe, in stores, on site, at home and throughout the recruitment process.”


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