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Posted 25 days ago

Remote Customer Service Advisor- Leicester

Leicestershire

Sytner

12 job reviews

6.3

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Bad
  • People are paid below market rates

    How we know this

    13% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 8 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t get sick pay

    How we know this

    10% of people say they would get paid if they were sick but scheduled to work

    Based on information from 10 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Head office doesn’t understand the frontline

    How we know this

    25% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 8 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    How we know this

    40% of people say they get paid breaks

    Based on information from 10 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    How we know this

    33% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 12 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • No career progression

    How we know this

    In the last year, 40% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    How we know this

    42% of people report that they would recommend working with their immediate team to a friend

    Based on information from 12 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Enough training

    How we know this

    70% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People aren’t stressed

    How we know this

    40% of people say they often feel stressed at work

    Based on information from 10 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Managers are respectful

    How we know this

    57% of people say they’re treated with respect by their managers

    Based on information from 7 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    How we know this

    64% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 11 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Easy to book holiday

    How we know this

    91% of people report it’s easy to book holidays

    Based on information from 11 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How we know this

    75% of people report that it’s easy to take time off if they are sick

    Based on information from 8 job reviews

  • People get proper breaks

    How we know this

    89% of people report that they get to take proper breaks

    Based on information from 9 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

What employees are saying about Sytner

  • Best thing

    Working on and driving super cars. Friendly colleagues.

    Worst thing

    Sometimes high workload and pressure to get jobs finished quicker that the allotted time given

    8.6

    Vehicle technician, March 2021

    • £17,000 per year, working a 40 hour week
    • 21–24 years old
  • Best thing

    Team i work with

    Worst thing

    Unpaid overtime

    3.8

    Technician, June 2020

    • Manages people
    • £27,000 per year, working a 55 hour week
    • 25 or older

Remote Customer Service Advisor- Leicester, Sytner

About The Role

We have an excellent Hybrid Work From Home / Work From Office opportunity available for a motivated Customer Advisor to join our team at the BMW MINI Contact Centre. With over 12 months experience in leading a remote team; support, incentives, and fun still remains a key aspect of the working day. This role is perfect for anyone who will benefit from being at home and still likes the buzz of coming into the office and being part of an active team.

We have opportunities on both our Inbound Service Team and Outbound Retention Team.

Outbound Retention Team

Your primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.

Inbound Retention Team

Your primary responsibility will be to answer incoming service enquiries from our new and existing customers, providing the best level of service and ensuring you are securing the appointment for the business.

About You

You will be customer focused, target driven, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.

You will be a natural at creating special customer experiences over the phone.

You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.

It is also important for you to have a quiet place to work from home, a good broadband connection and be a self-motivator. All equipment will be provided for you.

Previous experience would be advantageous but not necessary as full training will be provided. You will work 40 hours between the hours of 8am – 6pm Monday to Friday with a requirement to homework on Saturday’s on a rota basis.

You will be required to work from the office during the initial training program at our Leicester office based on the Meridian Business Park, Enderby.

Homeworking will be part of a structured rota, 1 week at the office with 2 weeks at home.

Why Sytner?

Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.

We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.

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