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Posted 45 days ago

Supervisor

full-time

Ilkley

Pizza Express

51 job reviews

5.7

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How this job measures up

Bar, restaurant and kitchen supervisors are typically paid £8.42–10.85 an hour.

51 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • Breaks aren’t paid

    How we know this

    17% of people say they get paid breaks

    Based on information from 47 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How we know this

    • 75% report getting one week notice or less
    • 24% report getting two weeks notice
    • 2% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 51 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    How we know this

    68% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 31 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Head office doesn’t understand the frontline

    How we know this

    30% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 44 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    How we know this

    60% of people say they often feel stressed at work

    Based on information from 30 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are not paid enough to live on

    How we know this

    43% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 47 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People don’t recommend their team

    How we know this

    48% of people report that they would recommend working with their immediate team to a friend

    Based on information from 50 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t get sick pay

    How we know this

    29% of people say they would get paid if they were sick but scheduled to work

    Based on information from 45 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to change shifts

    How we know this

    58% of people report that it’s easy to change shifts if they need to

    Based on information from 36 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How we know this

    58% of people report that it’s easy to take time off if they are sick

    Based on information from 19 job reviews

  • Good choice of shifts

    How we know this

    70% report that their manager gives them enough choice over which shifts they work

    Based on information from 43 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    How we know this

    50% of people report they got enough training when they started working here

    Based on information from 48 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    How we know this

    46% of people say their manager changes their shifts at the last minute

    Based on information from 48 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid market rates

    How we know this

    56% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 36 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Opportunities to progress

    How we know this

    In the last year, 60% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 48 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    How we know this

    52% of people report that they get to take proper breaks

    Based on information from 21 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    How we know this

    39% of people report that they do extra work that they don’t get paid for

    Based on information from 23 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    How we know this

    60% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 43 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    How we know this

    27% of people report they worry about getting enough hours

    Based on information from 44 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How we know this

    77% of people report it’s easy to book holidays

    Based on information from 39 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good for parents

    How we know this

    88% of people who care for a child or other relative report this is a good place to work

    Based on information from 8 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Good for students

    How we know this

    88% of students report this is a good place to work if you’re studying

    Based on information from 8 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    How we know this

    79% of people say they’re treated with respect by their managers

    Based on information from 28 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

What employees are saying about Pizza Express

  • Best thing

    The people I work with and the flexibility I’ve been given.

    Worst thing

    I am paid the same as someone who started tomorrow, I have extra responsibility such as training new staff members.

    7.0

    Cleaner, March 2021

    • £8.72 per hour
    • 25 or older
  • Best thing

    Good staff and manager safe and friendly environment

    Worst thing

    Members of the public and trying to please them too much

    6.5

    Senior pizzaiolo, January 2021

    • Manages people
    • £9.50 per hour
    • 25 or older
  • Best thing

    overtime, free food

    Worst thing

    very busy, low pay

    4.8

    Waitress, January 2021

    • £6.45 per hour
    • 18–20 years old
  • Best thing

    Can make good cash tips

    Worst thing

    Unpaid breaks, 50% deduction of credit card tips. Terrible hours. Minimum wage with ridiculous expectations within job role

    2.9

    Employee, May 2021

    • £8.91 per hour
    • 34–44 years old

Supervisor, Pizza Express

Your career. Made by you.

Your safety and job security – we know these matter to you, possibly more than anything else at the moment. We want to assure you that all of our pizzerias are Covid secure and we have a range of measures in place to keep both our customers and teams safe.

These include; social distancing, daily and weekly health and wellbeing checks with our teams, regular wellbeing checks that include open honest dialogue, a digital menu and cashless payment, hand sanitiser stations, a culture of handwashing on top of normal handwashing that is needed to maintain food safety standards, and enhanced cleaning regimes and sanitisation.

We were recently bought by new owners, who have looked after our teams during the Covid lockdowns and have committed to further investment in our pizzerias in the coming months and years. We have exciting times ahead; come and be part of the journey.

What’s in it for you

Whatever you’d like to get from your job with us, we’ll support and empower you, from progression and development, to financing your studies or holiday spending money. What you get here, is made by you.

Your role in our team

You’ll be responsible for running shifts, leading and managing your team, ensuring the restaurant delivers hand crafted, authentic pizza and service that wows and delights our customers.

You may want some extra responsibility, love the challenge of leading a team or are looking for your first step into a management career, whatever appeals to you, we have the opportunity to suit.

Who we are

In return, you'll work with ambitious teams, who're highly collaborative and agile, all striving to win at every opportunity. We work in an environment that values contribution from everyone and you'll join a sociable team, who've donated over £2m for our charity partners over the past 5 years.

Benefits

We offer a starting hourly rate of £9.20, or £9.40 in Jersey, but with plenty of ways to progress your career into management roles there’s lots of opportunity to earn more!

  • Free food on shift
  • 50% discount off your whole bill when dining in our restaurants (yes, drinks included too!)
  • Benefits portal with discounts across online and high street shops
  • Paid training, ongoing development and opportunities to gain nationally accredited qualifications
  • Pension
  • Life insurance
  • Employee support service for all our team and your families

We’re proud of every one of our team members, and we value the unique story that each of us brings. Our diversity makes us stronger, and we believe that sharing and supporting what matters to us helps to break down the barriers that stop us all from truly belonging and connecting. Inclusivity and respect are at the heart of our business and are valued by our teams, customers and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. As such, we assess each application on the aptitude to do the job and nothing else.

Manager on Duty

Supervising staff and the restaurant in the absence of the manager.

See more