About Loungers
Loungers operate two UK chains of all-day bar and restaurants - Lounge and Cosy Club.
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About this pay estimate
CloseThis pay estimate is based on data from 82 Mitchells & Butlers employees who took the Breakroom Quiz between March 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 82 Mitchells & Butlers employees who took the Breakroom Quiz between March 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 79 Mitchells & Butlers employees who took the Breakroom Quiz between May 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 22 TJ Morris employees who took the Breakroom Quiz between February 2020 and February 2023.
Take the Breakroom Quiz to compare your job.
Job description from Loungers
Have you ever wanted to work in a fun, fast paced environment with a team that encourages you to be you...? Our Bar & Waiting Team do more than serve and pour; they get to enjoy the feeling of seeing our regulars and knowing they've made their day a little bit brighter.
What do you get?
- Tips shared equally across the team, based on hours worked
- Competitive pay
- Unlimited 50% staff discount to enjoy outside working hours
- Free meal from Lounge menu with every shift worked, regardless of length
- Annual Loyalty share award following 3 years service
- Easy access to pay as you earn it with Wage Stream
- Christmas and Boxing Day off!
- 24/7 Employee Wellness Helpline alongside Lounges own Mental Health Champions
- Fantastic opportunity for advancement and progression within a rapidly expanding company
- The best staff party in Hospitality! Loungefest!
What we're about
We're all about our employees and customers, and we never take our place in the community for granted. Our focus is on bringing people together, going above and beyond to give back where and when it's needed most. The Lounge is open all day, every day and serves great quality fresh food and drink in a welcoming, relaxed environment.
Job insights from Breakroom
Bar staff
Bar staff serve drinks and food to customers in pubs, restaurants and hotels
What you’ll do as bar staff:
- Serve drinks and food
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Good
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People are paid minimum wage
Do Loungers pay bar staff minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
93% of people say they are paid at or above the legal minimum wage.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Bad
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Most people aren’t paid a living wage
Do Loungers pay bar staff enough to live on?
Most people are not paid a living wage.
How we know this
100% of people say they are paid below the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Loungers pay bar staff market rates?
Most people are paid above average for their job.
How we know this
67% of people are paid above average for the type of work they do.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do bar staff at Loungers get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
40% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Bad
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Most people don’t get sick pay
Do Loungers pay bar staff sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do bar staff at Loungers do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
83% of people report that they don’t do extra unpaid work.Based on data from 12 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do bar staff get of their shift pattern at Loungers?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 87% of people with changing schedules report getting one week notice or less.
- 13% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Bad
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Most people worry about their hours
Do bar staff at Loungers worry about hours?
Most people worry about getting enough hours.
How we know this
73% of people report they worry about getting enough hours.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Bad
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Most people don’t get any choice of shifts
Do bar staff at Loungers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
73% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Bad
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Hard to change shifts
How easy is it for bar staff at Loungers to change shifts?
Most people find it hard to change shifts.
How we know this
82% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for bar staff to book a holiday at Loungers?
Some people find it hard to book holiday.
How we know this
46% of people report it’s hard to book holidays.Based on data from 13 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Loungers managers change bar staff shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
58% of people say their manager changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Bad
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People work a lot more hours than their contract
Do bar staff work the same number they are contracted for at Loungers?
Most people work a lot more hours than their contact..
How we know this
100% of people report working 8 hours or more than their contract.Based on data from 13 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Good
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Most people feel treated with respect
Do bar staff at Loungers feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do bar staff at Loungers get proper breaks?
Some people don’t get proper breaks.
How we know this
67% of people report that they don’t get to take proper breaks.Based on data from 12 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people are stressed
Is it stressful for bar staff to work at Loungers?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 14 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people recommend their team
Do bar staff at Loungers recommend working with their team?
Only some people recommend working with their team.
How we know this
67% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do bar staff get enough training when they start at Loungers?
Some people did’t get enough training when they started.
How we know this
47% of people report they didn’t get enough training when they started working here.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Bad
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Most people don’t get support to progress
Are bar staff given support to progress at Loungers?
Most people aren’t given support to progress here.
How we know this
In the last year, 82% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 11 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do bar staff think Loungers head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do bar staff feel well informed about how Loungers is doing?
Only some people feel well informed about how the company is doing.
How we know this
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between February 2022 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Loungers employees say about their job
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Best thing
Great team, paid breaks with decent meals and drinks on shift
Worst thing
Low pay, physically demanding when it’s busy, time not made for staff to take their breaks, hours very variable
Loungers Front of house, January 2023
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Best thing
Great team, no uniform, always busy
Worst thing
The Operations manager, was literally just interested in Labour, Ticket times and bombarding you with constant emails about the smallest complaint or about labour.
Management and Kitchen team regularly work inexcess of 60 to 70hrs if not more. Unable to take any holiday or time off. They use and drain people until they aren't useful anymore.
One of "the commitments" is not making last minute changes to rotas. Company is constantly saying there's too many staff on, forcing hours to be reduces hours at the last minute. This regularly left us short staffed, due to trying to run it on a shoe string.
The constant micro managing is just beyond ridiculous. Nothing like I've ever experienced in any other company. The actual job description says that it's not a desk job, however the amount of unnecessary and crazy "admin" that they expect you to do without a proper time allowance was crazy.
Completely underappreciated and used.
Loungers General manager, January 2023
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