About Coverage Care
Coverage Care specialise in residential, nursing, and dementia care across Shopshire.
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Job description from Coverage Care
We are looking for caring, sensitive, compassionate individuals to join our care team to support the delivery of a high quality service to our service users, enhancing their quality of life, whilst promoting independence. We provide person centered care which starts with a care plan for every resident. Documented in this are all the daily living activities needs and preferences; therefore your duties will include, some aspects of personal care, providing and coordinating meaningful activities for residents to participate in. Full details are included in the job information pack.
Experience of caring for others in a care setting is ideal but not essential as we will help you to develop the skills you need.
In return we will also:
Offer a competitive salary and weekend enhancements
Offer all employees a broad range of training & development opportunities including the opportunity to apply to complete the Level 2/3 Health & Social Care qualification
Employee Assistance Programme
Free Staff Uniform
Paid breaks
Provide a set 2 week rolling rota pattern to include working alternate weekends.
Job insights from Breakroom
Support workers
A support worker helps individuals live life to their maximum potential
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
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Good
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People are paid minimum wage
Do Coverage Care pay minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
92% of people say they are paid at or above the legal minimum wage.Based on data from 24 people who took the Breakroom Quiz between July 2020 and March 2023.
Okay
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Only some people are paid a living wage
Do Coverage Care pay a living wage?
Some people are not paid a living wage.
How we know this
52% of people say they are paid below the Real Living Wage for where they live.Based on data from 21 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Bad
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Most people are paid below market rates
Do Coverage Care pay market rates?
Most people are paid less than average for their job.
How we know this
68% of people are paid below average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Most people get paid breaks
Do workers at Coverage Care get paid breaks?
Yes. Most people get paid breaks.
How we know this
100% of people say they get paid breaks.Based on data from 23 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Bad
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Most people don’t get sick pay
Do Coverage Care pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
77% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 22 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Coverage Care do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
33% of people report that they do extra work that they don’t get paid for.Based on data from 24 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at Coverage Care worry about hours?
Most people don’t worry about getting enough hours.
How we know this
83% of people report they don’t worry about getting enough hours.Based on data from 24 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Coverage Care workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
68% report that their manager gives them enough choice over which shifts they work.Based on data from 22 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Coverage Care workers to change shifts?
Some people find it hard to change shifts.
How we know this
40% of people report that it’s hard to change shifts if they need to.Based on data from 20 people who took the Breakroom Quiz between October 2020 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Coverage Care?
Most people find it easy to book holiday.
How we know this
68% of people report it’s easy to book holidays.Based on data from 22 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Coverage Care managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
74% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 23 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Coverage Care?
Most people find it easy to take sick leave.
How we know this
77% of people report that it’s easy to take time off if they are sick.Based on data from 22 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Coverage Care feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
35% of people say they’re not treated with respect by their managers.Based on data from 17 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Coverage Care get proper breaks?
Some people don’t get proper breaks.
How we know this
45% of people report that they don’t get to take proper breaks.Based on data from 22 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people are stressed
Is it stressful to work at Coverage Care?
Most people feel stressed here.
How we know this
74% of people say they often feel stressed at work.Based on data from 19 people who took the Breakroom Quiz between July 2020 and January 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Coverage Care enjoy their jobs?
Most people enjoy their job.
How we know this
83% of people report they enjoy their job.Based on data from 12 people who took the Breakroom Quiz between May 2021 and March 2023.
Okay
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Only some people recommend their team
Do people at Coverage Care recommend working with their team?
Only some people recommend working with their team.
How we know this
54% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 24 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Coverage Care?
Most people got enough training when they started.
How we know this
87% of people report they got enough training when they started working here.Based on data from 23 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Coverage Care?
Most people are given support to progress here.
How we know this
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 18 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do people think Coverage Care head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 20 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Coverage Care is doing?
Only some people feel well informed about how the company is doing.
How we know this
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Coverage Care employees say about their job
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Best thing
Helping others
Worst thing
Not having the time. To do ur job properly. More paperwork and cleaning
Coverage Care Employee, July 2021
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Best thing
I’m kept busy with the work load, which I like. My line manager is very approachable and hard working, my last 2 catering managers were lazy and didn’t pull their weight. We get paid our breaks, although they get interrupted now and again. Our kitchen is only 5 years old so has all mod cons. Training is good.
Worst thing
As it’s open 24/7
Working Christmas Day, Easter and the bank holidays can mean you miss out on family times, but you don’t work every single day so if you’re lucky you’re shift doesn’t fall on those days.Coverage Care Catering assistant, March 2021
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