About RAC
RAC is a car services company. They provide car insurance and breakdown cover.
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Job description from RAC
Benefits of becoming a Roadside Mechanic:
Base salary of £30,536, with average OTE of £39,000 - £44,000
23 days annual leave rising to 25 days with serviceNo additional travel time - start and finish on your driveway
Know your shifts 12 months in advance
A fully equipped state of the art company vehicle with tools and uniform
Free RAC breakdown cover for you and your household from day one
Access to a broad range of career progression opportunities and industry leading training
24-hour colleague assistance programme
Company life assurance linked to pension
Access to MyFlex our flexible benefits site providing numerous benefits including health and wellbeing
The RAC is the UK's leading breakdown service provider - a people-powered business of 4,000 'orange heroes' delivering the best-in-class motoring services for both private and business drivers. Our unprecedented growth means we now have a fantastic opportunity for skilled, field-based Roadside Mechanics to join our Roadside Patrol team.
As a Roadside Mechanic you will need:
A Level 2 light vehicle maintenance qualification (or equivalent)
Demonstrative technical, electrical, and diagnostic experience
A customer focused approach
A full UK driving licence
As a Roadside Mechanic, you’ll come across a diverse range of breakdowns and technical issues, so technical experience is essential. You’ll need to demonstrate core mechanical, electrical and diagnostic experience. Having a base pay of £30,536, you’ll enjoy uncapped earning potential with average earnings between £39,000 – £44,000.
You will benefit from a comprehensive induction, and you’ll also have access to the latest vehicle technology, along with support from our technical team. You could also develop your career further within our growing business.
Roadside support is at the very heart of our business, as our Roadside Mechanics deliver an exceptional and much needed service for our members. Our patrols will be out and about dealing face-to-face with our members, handling breakdowns, offering technical support and delivering the same exceptional service that they’ve come to expect from the RAC. If you have a passion for working with vehicles and helping others, it might be time to consider a career as an RAC Roadside Mechanic!
*Terms and Conditions Apply
Job insights from Breakroom
Vehicle mechanics and technicians
Vehicle mechanics repair and service cars, vans and other vehicles
What you’ll do as a vehicle mechanic and technician:
- Drive vehicles
- Maintenance of vehicles and tools
- Understand mechanics and engineering
- Responsible for health and safety
- Ability to repair and replace parts needed
Is it right for you?
This job may involve:
- Driving
- Physical activities
- Heavy lifting
- Wearing a uniform
What employees say
Pay
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Good
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People are paid minimum wage
Do RAC pay minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
95% of people say they are paid at or above the legal minimum wage.Based on data from 44 people who took the Breakroom Quiz between March 2022 and March 2023.
Good
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Most people are paid a living wage
Do RAC pay a living wage?
Most people are paid a living wage.
How we know this
90% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 40 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do RAC pay market rates?
Most people are paid above average for their job.
How we know this
67% of people are paid above average for the type of work they do.Based on data from 24 people who took the Breakroom Quiz between May 2020 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Most people get paid breaks
Do workers at RAC get paid breaks?
Yes. Most people get paid breaks.
How we know this
70% of people say they get paid breaks.Based on data from 40 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do RAC pay sick pay?
Yes. Most people get proper sick pay.
How we know this
90% of people say they would get paid if they were sick but scheduled to work.Based on data from 40 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at RAC do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 36 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at RAC?
Most people get 4 weeks notice of when they’re working.
How we know this
- 3% of people with changing schedules report getting one week notice or less.
- 3% of people with changing schedules report getting two weeks notice.
- 3% of people with changing schedules report getting three weeks notice.
- 92% of people with changing schedules report getting four weeks notice or more.
Based on data from 36 people who took the Breakroom Quiz between March 2022 and February 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at RAC worry about hours?
Most people don’t worry about getting enough hours.
How we know this
72% of people report they don’t worry about getting enough hours.Based on data from 25 people who took the Breakroom Quiz between March 2020 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Bad
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Most people don’t get any choice of shifts
Do RAC workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
82% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 39 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Bad
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Hard to change shifts
How easy is it for RAC workers to change shifts?
Most people find it hard to change shifts.
How we know this
77% of people report that it’s hard to change shifts if they need to.Based on data from 31 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at RAC?
Some people find it hard to book holiday.
How we know this
58% of people report it’s hard to book holidays.Based on data from 40 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do RAC managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
88% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 40 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at RAC?
Most people find it easy to take sick leave.
How we know this
85% of people report that it’s easy to take time off if they are sick.Based on data from 41 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Bad
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Most parents say it’s bad
Is working at RAC good if you’re a parent or carer?
Most parents and carer say this is a bad place to work.
How we know this
75% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 32 people who took the Breakroom Quiz between June 2020 and February 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at RAC feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
34% of people say they’re not treated with respect by their managers.Based on data from 41 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at RAC get proper breaks?
Most people get proper breaks.
How we know this
88% of people report that they get to take proper breaks.Based on data from 40 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people are stressed
Is it stressful to work at RAC?
Most people feel stressed here.
How we know this
71% of people say they often feel stressed at work.Based on data from 42 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at RAC enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 36 people who took the Breakroom Quiz between March 2022 and March 2023.
Okay
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Only some people recommend their team
Do people at RAC recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 44 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at RAC?
Most people got enough training when they started.
How we know this
82% of people report they got enough training when they started working here.Based on data from 44 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at RAC?
Only some people are given support to progress here.
How we know this
In the last year, 51% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 37 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do people think RAC head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 42 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how RAC is doing?
Only some people feel well informed about how the company is doing.
How we know this
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 39 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What RAC employees say about their job
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Best thing
Location , the people
Worst thing
Higher management they have no idea the stress you can be under dealing with customers broken down on the roadside
RAC Call handler, February 2023
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Best thing
Pay is better than workshop, given a van and tools
Worst thing
Head office have no clue what the job is really like they just look at numbers on a spreadsheet. Dangerous. A lot of call takers are very bad at their job giving/promising things to customers that are not possible. Customers can be aggressive. Long hours.
RAC Employee, January 2023
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