Home Claims Advisor - Newport -12 month fixed term contract
Lloyds BankAbout Lloyds Bank
Lloyds Bank is a bank. They provide personal and business financial services.
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CloseThis pay estimate is based on data from 40 Lloyds Bank employees who took the Breakroom Quiz between March 2022 and February 2023.
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Job description from Lloyds Bank
At Lloyds Banking Group our primary purpose is to help Britain prosper...
And as a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.
We're currently looking for genuinely motivated people to join our contact centre teams on a 12 month fixed term contract supporting home insurance customers across our Lloyds Bank, Bank of Scotland and Halifax brands.
Once you've completed your classroom training, you will have the benefit of working in a hybrid way. Hybrid is a mix of working at home and from an office. You will predominantly work from home (assuming the necessary criteria is met) but there is an expectation for all colleagues to work from the office at least one day per week (this is subject to change). Colleagues may choose to work from the office more frequently if they choose to.
We will give you a competitive salary between £22,000 - £24,834 (depending on experience) with a bonus opportunity of c5%.
You will be able to use some of your salary on a range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
You'll also get the following:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We also have a number of free health and well-being offerings and generous parental/adoption leave policies.
Everything is geared to suit your lifestyle, and we'll also be investing in your future.
So if you think you can deliver a service amazingly over the phone then this could be the opportunity you're looking for...
What's involved?
You'll be taking customer calls and doing your level best to guide the person at the other end of the line through products and features to meet their needs.
You'll take the care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do...
We'll teach you all about our products and processes and you'll learn to become more knowledgeable every day...
These are the things we're looking for:
- Crucially, you're a people person working with your team to provide an essential service to our customers.
- The empathy and passion to put yourself in the customers' shoes and ask the probing questions needed figure out how we can best meet their need.
- The passion and commitment to deliver on your promises and going above and beyond for people to ensure their policies needs are met.
- And you've the attention to detail and communication skills to produce written correspondence as required.
No need for any previous financial services experience - we'll provide all the knowledge you'll need in a comprehensive training programme. But we'll be looking for a solid work ethic and eagerness to learn from day 1.
We'll just need you to commit to 35 hours a week on a three weekly rota basis covering our opening hours (Mon to Fri 8am-6pm and Sat 9am-1 pm).
And for the home-working element we'd ask for you to have a good broadband connection and a quiet place at home to work.
As a company we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if any reasonable adjustments are needed to our recruitment processes, and we'll try to accommodate them...
So, if you're confident on the phone and have a genuine passion for helping people then we'd love to hear from you...get in touch by applying today!
What employees say
Pay
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Good
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People are paid minimum wage
Do Lloyds Bank pay minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
100% of people say they are paid at or above the legal minimum wage.Based on data from 74 people who took the Breakroom Quiz between September 2022 and March 2023.
Good
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Most people are paid a living wage
Do Lloyds Bank pay a living wage?
Most people are paid a living wage.
How we know this
96% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 67 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Lloyds Bank pay market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 88 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Lloyds Bank pay the same regardless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Lloyds Bank pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 195 people who took the Breakroom Quiz between November 2019 and March 2023.
Okay
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Only some people get paid breaks
Do workers at Lloyds Bank get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
62% of people say they don’t get paid breaks.Based on data from 68 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Lloyds Bank pay sick pay?
Yes. Most people get proper sick pay.
How we know this
82% of people say they would get paid if they were sick but scheduled to work.Based on data from 66 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Lloyds Bank do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
71% of people report that they don’t do extra unpaid work.Based on data from 124 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at Lloyds Bank?
Most people get 4 weeks notice of when they’re working.
How we know this
- 5% of people with changing schedules report getting one week notice or less.
- 8% of people with changing schedules report getting two weeks notice.
- 3% of people with changing schedules report getting three weeks notice.
- 84% of people with changing schedules report getting four weeks notice or more.
Based on data from 86 people who took the Breakroom Quiz between May 2022 and March 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Lloyds Bank worry about hours?
Most people don’t worry about getting enough hours.
How we know this
97% of people report they don’t worry about getting enough hours.Based on data from 30 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Lloyds Bank workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
63% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 126 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Lloyds Bank workers to change shifts?
Some people find it hard to change shifts.
How we know this
59% of people report that it’s hard to change shifts if they need to.Based on data from 93 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Lloyds Bank?
Most people find it easy to book holiday.
How we know this
74% of people report it’s easy to book holidays.Based on data from 68 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Lloyds Bank managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
91% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 135 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Lloyds Bank?
Most people find it easy to take sick leave.
How we know this
77% of people report that it’s easy to take time off if they are sick.Based on data from 71 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some students say it’s good
Is a Lloyds Bank job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
42% of students report this isn’t a good place to work if you’re studying.Based on data from 24 people who took the Breakroom Quiz between November 2020 and February 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Good
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Most parents say it’s good
Is working at Lloyds Bank good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
83% of people who care for a child or other relative report this is a good place to work.Based on data from 36 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Lloyds Bank feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
90% of people say they’re treated with respect by their managers.Based on data from 70 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Lloyds Bank get proper breaks?
Most people get proper breaks.
How we know this
83% of people report that they get to take proper breaks.Based on data from 70 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Lloyds Bank?
Some people feel stressed here.
How we know this
54% of people say they often feel stressed at work.Based on data from 70 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Lloyds Bank enjoy their jobs?
Only some people enjoy their job.
How we know this
38% of people report they don’t enjoy their job.Based on data from 138 people who took the Breakroom Quiz between April 2022 and March 2023.
Okay
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Only some people recommend their team
Do people at Lloyds Bank recommend working with their team?
Only some people recommend working with their team.
How we know this
45% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 74 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Lloyds Bank?
Most people got enough training when they started.
How we know this
72% of people report they got enough training when they started working here.Based on data from 71 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Lloyds Bank?
Only some people are given support to progress here.
How we know this
In the last year, 45% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 67 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do people think Lloyds Bank head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
67% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 61 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Lloyds Bank is doing?
Most people feel well informed about how the company is doing.
How we know this
76% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 68 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Lloyds Bank employees say about their job
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Best thing
Great opportunity to learn things. Senior colleagues and managers are helpful
Worst thing
The area isnt safe and my bike got stolen (found it by police but little damage)
Lloyds Bank Customer service advisor, October 2022
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Best thing
If you have a good manager then your ok. It’s clear some managers don’t do anything.
Worst thing
Promotion is really hard.
Lloyds Bank Team manager, August 2022
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