About Mitie
Mitie is a facilities management company. Their services include cleaning, engineering, waste and energy.
Similar Mitie jobs around KT6 5QQ
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About this pay estimate
CloseThis pay estimate is based on data from 62 Mitie employees who took the Breakroom Quiz between April 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 62 Mitie employees who took the Breakroom Quiz between April 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 62 Mitie employees who took the Breakroom Quiz between April 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 62 Mitie employees who took the Breakroom Quiz between April 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 62 Mitie employees who took the Breakroom Quiz between April 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 62 Mitie employees who took the Breakroom Quiz between April 2022 and March 2023.
Take the Breakroom Quiz to compare your job.
Better paying jobs near KT6 5QQ
Better rated jobs near KT6 5QQ
Job description from Mitie
Part time weekend, Sat 2 hours & Sunday 2 hours. ROP £13.39 / hour
Surbiton Train station, KT6 4PE
Job Overview
Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.
Main Duties
-To undertake successfully all training required to deliver the cleaning role.
-Individuals will be required to work within a team and can work under their own initiative.
-Adhere to all Mitie Quality, Safety, Health and Environmental policies and procedures.
-Maintain the designated area to an agreed level of cleanliness in line with the Contract and relevant SLA's, carrying out all daily weekly and periodic tasks as directed by the Cleaning Supervisor.
-Ensure that the service is delivered effectively and efficiently to a high standard.
-To ensure all equipment is kept clean, well maintained and is a safe working order.
-To have a full knowledge and understanding of the designated cleaning area, including the agreed work specification and time allocated to facilities.
-To have a full working knowledge of all cleaning equipment, materials and approved chemicals used by Mitie.
-To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations.
What we are looking for
-Cleaning experience is preferred however training can be provided.
-Reliable and hardworking with a professional attitude.
-Ability to work to a schedule and as part of a team.
-Capable of working to their own initiative where appropriate.
-Be open and honest.
-Be self-driven and determined.
-Strive for continuous improvements in service delivery.
Job insights from Breakroom
Cleaners and domestics
Cleaners carry out general cleaning of offices, shops and homes.
What you’ll do as a cleaner and domestic:
- Do general cleaning in industrial buildings, offices or homes
- Clean cars or gardens
- Follow Health and Safety guidelines
- Vacuum carpets, clean upholstery and clean bathrooms
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Physical activity
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
- Wearing a uniform
What employees say
Pay
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Good
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People are paid minimum wage
Do Mitie pay cleaners minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
94% of people say they are paid at or above the legal minimum wage.Based on data from 62 people who took the Breakroom Quiz between April 2022 and March 2023.
Okay
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Only some people are paid a living wage
Do Mitie pay cleaners enough to live on?
Some people are not paid a living wage.
How we know this
46% of people say they are paid below the Real Living Wage for where they live.Based on data from 57 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Mitie pay cleaners market rates?
Only some people are paid above average for their job.
How we know this
34% of people are paid below average for the type of work they do.Based on data from 62 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do cleaners at Mitie get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
66% of people say they don’t get paid breaks.Based on data from 50 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Bad
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Most people don’t get sick pay
Do Mitie pay cleaners sick pay?
No. Most people don’t get proper sick pay.
How we know this
89% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 56 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do cleaners at Mitie do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
75% of people report that they don’t do extra unpaid work.Based on data from 59 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do cleaners get of their shift pattern at Mitie?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 49% of people with changing schedules report getting one week notice or less.
- 18% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 33% of people with changing schedules report getting four weeks notice or more.
Based on data from 39 people who took the Breakroom Quiz between July 2020 and March 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do cleaners at Mitie worry about hours?
Most people don’t worry about getting enough hours.
How we know this
76% of people report they don’t worry about getting enough hours.Based on data from 62 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do cleaners at Mitie get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
59% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 56 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for cleaners at Mitie to change shifts?
Some people find it hard to change shifts.
How we know this
49% of people report that it’s hard to change shifts if they need to.Based on data from 61 people who took the Breakroom Quiz between October 2020 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for cleaners to book a holiday at Mitie?
Most people find it easy to book holiday.
How we know this
75% of people report it’s easy to book holidays.Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Mitie managers change cleaners shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
90% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 60 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for cleaners to take sick leave at Mitie?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 52 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working as cleaners at Mitie good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
76% of people who care for a child or other relative report this is a good place to work.Based on data from 38 people who took the Breakroom Quiz between October 2020 and March 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do cleaners at Mitie feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
40% of people say they’re not treated with respect by their managers.Based on data from 52 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do cleaners at Mitie get proper breaks?
Most people get proper breaks.
How we know this
71% of people report that they get to take proper breaks.Based on data from 52 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for cleaners to work at Mitie?
Some people feel stressed here.
How we know this
64% of people say they often feel stressed at work.Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do cleaners at Mitie enjoy their jobs?
Only some people enjoy their job.
How we know this
43% of people report they don’t enjoy their job.Based on data from 49 people who took the Breakroom Quiz between April 2022 and March 2023.
Okay
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Only some people recommend their team
Do cleaners at Mitie recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 62 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do cleaners get enough training when they start at Mitie?
Some people did’t get enough training when they started.
How we know this
53% of people report they didn’t get enough training when they started working here.Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Bad
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Most people don’t get support to progress
Are cleaners given support to progress at Mitie?
Most people aren’t given support to progress here.
How we know this
In the last year, 84% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 49 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do cleaners think Mitie head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 54 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do cleaners feel well informed about how Mitie is doing?
Only some people feel well informed about how the company is doing.
How we know this
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 55 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Mitie employees say about their job
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Best thing
Working environment
Worst thing
Stress hard work
Mitie Security officer, March 2023
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Best thing
Getting 4 days off
Worst thing
- Lack of of a decent wage
-Multi million pound site and they don’t care about the very basics
-care about everything else but the staff
-expect you to be there 15 minuets before the start of every shift unpaidMitie Employee, February 2023
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