About Co-op Food
Co-op Food is a food retail co-operative brand used by The Co-operative Group in the UK.
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Job description from Co-op Food
Customer Team Member
Location: 157 The Boulevard, Fishermead, Milton Keynes, MK6 2AD
Pay: £9.90 per hour + great benefits
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview.
Full training given
You can now apply for this role using your mobile device
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or involves working in one of our petrol forecourts.
As a customer team member at Co-op, you'll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. You'll also make sure your store is in great shape - working as part of a team to replenish products and support deliveries.
In return, we'll give you opportunities to develop your skills and progress your career. You'll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing.
What you'll do
* Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
* Engage with everyone to succeed together - you'll build strong relationships with your colleagues in-store ¬- working together as a team to solve problems for the benefit of customers and members and each other
* Make sure the store is safe, legal and operational - you'll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant
* Embrace change - you'll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes
* Co-operate for a fairer world - you'll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events
This job would suit people who have
* genuine care for the needs of customers and colleagues
* good communication skills, with the ability to build positive relationships with everyone
* strong problem solving skills
* the flexibility to work a range of shifts
Why Co-op?
We'll help you learn new skills, and give you the opportunity to support your local community. You'll also get package that includes:
* competitive pay and opportunities for overtime
* Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
* premium rates for hours worked before 6am or after 10pm
* flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)
* Holidays starting from 31 days per year (includes bank holidays) pro rata for part time
* 30% off Co-op branded products in our food stores (normally 20%) increased until March 2023 to support our colleagues during the cost-of-living crisis
* 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* pension with up to 10% employer contributions
* cycle to work scheme
* services to support your physical, mental and financial wellbeing
Building an inclusive workplace
We want to build diverse teams where everyone can give their best and develop to their full potential. We believe in equal opportunities, and we know it's important that our teams reflect the communities they serve.
We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.
As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers, sell and display goods
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Good
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People are paid minimum wage
Do Co-op Food pay customer team members minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
97% of people say they are paid at or above the legal minimum wage.Based on data from 159 people who took the Breakroom Quiz between September 2022 and March 2023.
Good
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Most people are paid a living wage
Do Co-op Food pay customer team members enough to live on?
Most people are paid a living wage.
How we know this
79% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 142 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Co-op Food pay customer team members market rates?
Most people are paid above average for their job.
How we know this
88% of people are paid above average for the type of work they do.Based on data from 159 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do customer team members at Co-op Food get paid the same regargless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Co-op Food pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 202 people who took the Breakroom Quiz between April 2022 and March 2023.
Good
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Most people get paid breaks
Do customer team members at Co-op Food get paid breaks?
Yes. Most people get paid breaks.
How we know this
67% of people say they get paid breaks.Based on data from 136 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Bad
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Most people don’t get sick pay
Do Co-op Food pay customer team members sick pay?
No. Most people don’t get proper sick pay.
How we know this
84% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 122 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do customer team members at Co-op Food do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
73% of people report that they don’t do extra unpaid work.Based on data from 143 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do customer team members get of their shift pattern at Co-op Food?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 8% of people with changing schedules report getting one week notice or less.
- 36% of people with changing schedules report getting two weeks notice.
- 44% of people with changing schedules report getting three weeks notice.
- 12% of people with changing schedules report getting four weeks notice or more.
Based on data from 153 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do customer team members at Co-op Food worry about hours?
Most people don’t worry about getting enough hours.
How we know this
76% of people report they don’t worry about getting enough hours.Based on data from 156 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do customer team members at Co-op Food get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 157 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for customer team members at Co-op Food to change shifts?
Some people find it hard to change shifts.
How we know this
60% of people report that it’s hard to change shifts if they need to.Based on data from 108 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for customer team members to book a holiday at Co-op Food?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 131 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Co-op Food managers change customer team members shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
44% of people say their manager changes their shifts at the last minute.Based on data from 144 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for customer team members to take sick leave at Co-op Food?
Some people find it hard to take sick leave.
How we know this
41% of people report that it’s hard to take time off if they are sick.Based on data from 122 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is customer team members at Co-op Food job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
81% of students report this is a good place to work if you’re studying.Based on data from 128 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as customer team members at Co-op Food good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
52% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 61 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do customer team members at Co-op Food feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 140 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do customer team members at Co-op Food get proper breaks?
Most people get proper breaks.
How we know this
70% of people report that they get to take proper breaks.Based on data from 138 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for customer team members to work at Co-op Food?
Some people feel stressed here.
How we know this
58% of people say they often feel stressed at work.Based on data from 142 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do customer team members at Co-op Food enjoy their jobs?
Only some people enjoy their job.
How we know this
40% of people report they don’t enjoy their job.Based on data from 115 people who took the Breakroom Quiz between September 2022 and March 2023.
Okay
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Only some people recommend their team
Do customer team members at Co-op Food recommend working with their team?
Only some people recommend working with their team.
How we know this
41% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 159 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer team members get enough training when they start at Co-op Food?
Some people did’t get enough training when they started.
How we know this
38% of people report they didn’t get enough training when they started working here.Based on data from 150 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer team members given support to progress at Co-op Food?
Only some people are given support to progress here.
How we know this
In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 131 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do customer team members think Co-op Food head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 140 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer team members feel well informed about how Co-op Food is doing?
Only some people feel well informed about how the company is doing.
How we know this
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 133 people who took the Breakroom Quiz between September 2022 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Co-op Food employees say about their job
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Best thing
Benfits, having friends at work
Worst thing
Pay, long hours, rude customers, shoplifters, never feel safe.
Co-op Food Customer assistant, February 2023
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Best thing
Some managers can be easy to talk too and fun, and understanding, loading is one of the better jobs in the warehouse.
Worst thing
Issues with equipment, trucks, headsets, system not tracking propery where things are and errors.
Co-op Food Employee, December 2022
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