About Greggs
Greggs is a bakery chain. They serve sweet and savoury baked goods.
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Job description from Greggs
Vacancy Information
Join us as a Supervisor, and you’ll be part of a team that loves putting our customers first in all that we do. This means a passion for delivering fast and friendly service, pride in preparing our much-loved products and making sure the shop looks great!
We offer fantastic benefits that help make Greggs a great place to work
- Competitive pay
- Colleague discount, up to 50% off our own-produced products
- Free hot drinks while on a shift break
- 4.2 week annual pro-rated, increasing with service
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing.
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers.
- A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
- Colleague Networks – internal groups where colleagues and their allies can share their own personal experiences, offer feedback on the way we do things at Greggs, and provide support to one another
About the role
Supervisors are the heart of our retail operations. Working closely with the Manager and the Shop Team, our Supervisors make sure our customers have a great visit every time they come into a Greggs shop. Our Supervisors are responsible for managing the shop when the Shop Manager isn’t around; as second in command, Supervisors really are our Shop Managers’ right-hand person.
What you’ll do
We serve our customers across number of different channels; in-shop, delivery, click & collect and drive thru. This means that our Supervisors get involved with lots of different tasks and activities. As well as some of the more practical tasks such as serving customers, food prep and keeping the shop clean; you’ll also keep your team engaged and motivated to deliver the fast and friendly service Greggs is famous for across all our customer channels.
About you
We’re looking for our Supervisors to have had some team supervisory experience in a similar customer focused retail environment.
You’ll be focused on delivering excellent standards and great products all whilst keeping an eye on your targets.
Your honesty, hard-work and leadership abilities will inspire your team to deliver great results and provide a consistently brilliant customer experience.
You'll be available for the shifts advertised within the job advert.
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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People are paid minimum wage
Do Greggs pay supervisors minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
97% of people say they are paid at or above the legal minimum wage.Based on data from 79 people who took the Breakroom Quiz between March 2022 and March 2023.
Good
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Most people are paid a living wage
Do Greggs pay supervisors enough to live on?
Most people are paid a living wage.
How we know this
76% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 75 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Bad
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Most people are paid below market rates
Do Greggs pay supervisors market rates?
Most people are paid less than average for their job.
How we know this
72% of people are paid below average for the type of work they do.Based on data from 79 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do supervisors at Greggs get paid the same regargless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Greggs pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 86 people who took the Breakroom Quiz between November 2020 and March 2023.
Good
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Most people get paid breaks
Do supervisors at Greggs get paid breaks?
Yes. Most people get paid breaks.
How we know this
68% of people say they get paid breaks.Based on data from 75 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Bad
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Most people don’t get sick pay
Do Greggs pay supervisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
79% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 72 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do supervisors at Greggs do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
55% of people report that they do extra work that they don’t get paid for.Based on data from 71 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do supervisors get of their shift pattern at Greggs?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 34% of people with changing schedules report getting one week notice or less.
- 47% of people with changing schedules report getting two weeks notice.
- 18% of people with changing schedules report getting three weeks notice.
- 1% of people with changing schedules report getting four weeks notice or more.
Based on data from 79 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do supervisors at Greggs worry about hours?
Most people don’t worry about getting enough hours.
How we know this
72% of people report they don’t worry about getting enough hours.Based on data from 78 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do supervisors at Greggs get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 73 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for supervisors at Greggs to change shifts?
Some people find it hard to change shifts.
How we know this
60% of people report that it’s hard to change shifts if they need to.Based on data from 55 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for supervisors to book a holiday at Greggs?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 70 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Greggs managers change supervisors shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
60% of people say their manager changes their shifts at the last minute.Based on data from 72 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for supervisors to take sick leave at Greggs?
Some people find it hard to take sick leave.
How we know this
53% of people report that it’s hard to take time off if they are sick.Based on data from 74 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as supervisors at Greggs good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
50% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 30 people who took the Breakroom Quiz between June 2020 and March 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do supervisors at Greggs feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 72 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do supervisors at Greggs get proper breaks?
Some people don’t get proper breaks.
How we know this
52% of people report that they don’t get to take proper breaks.Based on data from 75 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people are stressed
Is it stressful for supervisors to work at Greggs?
Most people feel stressed here.
How we know this
87% of people say they often feel stressed at work.Based on data from 76 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do supervisors at Greggs enjoy their jobs?
Only some people enjoy their job.
How we know this
41% of people report they don’t enjoy their job.Based on data from 61 people who took the Breakroom Quiz between March 2022 and March 2023.
Okay
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Only some people recommend their team
Do supervisors at Greggs recommend working with their team?
Only some people recommend working with their team.
How we know this
54% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 79 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do supervisors get enough training when they start at Greggs?
Most people got enough training when they started.
How we know this
81% of people report they got enough training when they started working here.Based on data from 77 people who took the Breakroom Quiz between April 2022 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are supervisors given support to progress at Greggs?
Most people are given support to progress here.
How we know this
In the last year, 72% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 71 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do supervisors think Greggs head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
93% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 71 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do supervisors feel well informed about how Greggs is doing?
Most people feel well informed about how the company is doing.
How we know this
74% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 72 people who took the Breakroom Quiz between March 2022 and March 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Greggs employees say about their job
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Best thing
50% discount and profit share but that’s capped after 5 years service and also taxed
Worst thing
For a Greater London engineering job it’s quite low pay compared to others in the same sector and the hours required for the job are long for the pay.
Greggs Engineer, February 2023
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Best thing
Choosing your own shifts and fast paced, day goes quickly. Pay is good too
Worst thing
Pressure on profit controls. Never have enough labour to get the job done and it gets tighter and tighter every year. To the point where you end up working through your breaks or skipping tasks that you consider important food safety tasks. Managers are very tired people, because of this, so days off are spent recovering rather than a day of pleasure. Also when you reach shop manager its very hard to progress to any other role.
Greggs Shop manager, January 2023
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