About Mountain Warehouse
Mountain Warehouse is a retailer. They sell outdoor activity equipment, accessories and clothes.
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CloseThis pay estimate is based on data from 44 Mountain Warehouse employees who took the Breakroom Quiz between February 2022 and February 2023.
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Job description from Mountain Warehouse
Please be aware you will be redirected to our company website where youwill need to fill out an application in order to be processed
*COMPETITIVE SALARY *MONTHY BONUS *50% EMPLOYEE DISCOUNT *LEADING OUTDOOR RETAILER*
Who are we? At 380+ stores globally and over 3000 employees we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at www.mountainwarehouse.com. Were working hard on sustainability, introducing more and more organic and recycled products- One Planet. Check out our Inside the Outdoors section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.
- International- we have stores in Europe across Poland, Germany and Austria, across the pond in Canada and the USA, and our latest adventure is in New Zealand!
- Animal was acquired by Mountain Warehouse and re-launched in the Summer of 2021, initially with an online presence only, before we moved to showcasing a range in some of our stores. We are so excited to be opening our first stores.
About the role
Our Assistant Managers form a duo with their Store Managers, driving a successful store through sales, KPIs and people. You will be responsible for leading, developing and inspiring your team, in an environment where product knowledge is really important to our customer who often has a real passion for the outdoors. Theyll expect us to have a great looking store and a team that can deliver a high level of customer service, sharing their own passion and helping everyone enjoy the great outdoors. Were all Brand Ambassadors here!
About you
We are looking for passionate and driven people from a similar work backgroundRetail Management experience is a must, organisational skills second to none, a commercial hero, a flair for Visual Merchandising. Wed love you to maybe have some clothing experience, but its not essentialhowever, a hands-on and enthusiastic attitude is!
Why join us?
- Monthly Bonus scheme
- 50% Employee Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Employee Referral Incentiveunlimited
- Auto-enrolment Pension scheme
- A stable, successful and supported environmentso many of our team have grown their career here
Interested?
If you love the buzz of retail and strive to achieve, then come on our journey, and join us - inside the outdoors!
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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People are paid minimum wage
Do Mountain Warehouse pay managers minimum wage?
Yes. Most people are paid above the minimum wage.
How we know this
97% of people say they are paid at or above the legal minimum wage.Based on data from 34 people who took the Breakroom Quiz between March 2020 and February 2023.
Good
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Most people are paid a living wage
Do Mountain Warehouse pay managers enough to live on?
Most people are paid a living wage.
How we know this
97% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 32 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Bad
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Most people are paid below market rates
Do Mountain Warehouse pay managers market rates?
Most people are paid less than average for their job.
How we know this
70% of people are paid below average for the type of work they do.Based on data from 23 people who took the Breakroom Quiz between May 2022 and February 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Bad
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Most people don’t get paid breaks
Do managers at Mountain Warehouse get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 34 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Bad
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Most people don’t get sick pay
Do Mountain Warehouse pay managers sick pay?
No. Most people don’t get proper sick pay.
How we know this
77% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 31 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Bad
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Most people do unpaid extra work
Do managers at Mountain Warehouse do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
71% of people report that they do extra work that they don’t get paid for.Based on data from 17 people who took the Breakroom Quiz between March 2020 and January 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do managers get of their shift pattern at Mountain Warehouse?
Most people get 4 weeks notice of when they’re working.
How we know this
- 13% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 13% of people with changing schedules report getting three weeks notice.
- 75% of people with changing schedules report getting four weeks notice or more.
Based on data from 16 people who took the Breakroom Quiz between March 2020 and January 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people get a choice of shifts
Do managers at Mountain Warehouse get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
82% report that their manager gives them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between May 2022 and January 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for managers at Mountain Warehouse to change shifts?
Some people find it hard to change shifts.
How we know this
36% of people report that it’s hard to change shifts if they need to.Based on data from 14 people who took the Breakroom Quiz between March 2020 and January 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for managers to book a holiday at Mountain Warehouse?
Most people find it easy to book holiday.
How we know this
94% of people report it’s easy to book holidays.Based on data from 31 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Mountain Warehouse managers change managers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
73% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 15 people who took the Breakroom Quiz between March 2020 and January 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for managers to take sick leave at Mountain Warehouse?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 31 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do managers at Mountain Warehouse feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 30 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do managers at Mountain Warehouse get proper breaks?
Some people don’t get proper breaks.
How we know this
39% of people report that they don’t get to take proper breaks.Based on data from 31 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people are stressed
Is it stressful for managers to work at Mountain Warehouse?
Most people feel stressed here.
How we know this
88% of people say they often feel stressed at work.Based on data from 34 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do managers at Mountain Warehouse enjoy their jobs?
Only some people enjoy their job.
How we know this
48% of people report they don’t enjoy their job.Based on data from 21 people who took the Breakroom Quiz between June 2021 and February 2023.
Okay
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Only some people recommend their team
Do managers at Mountain Warehouse recommend working with their team?
Only some people recommend working with their team.
How we know this
47% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 34 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do managers get enough training when they start at Mountain Warehouse?
Some people did’t get enough training when they started.
How we know this
34% of people report they didn’t get enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are managers given support to progress at Mountain Warehouse?
Most people are given support to progress here.
How we know this
In the last year, 69% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 32 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do managers think Mountain Warehouse head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 34 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do managers feel well informed about how Mountain Warehouse is doing?
Only some people feel well informed about how the company is doing.
How we know this
39% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 33 people who took the Breakroom Quiz between March 2020 and February 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Mountain Warehouse employees say about their job
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Best thing
Can choose my own hours
Worst thing
Too much tasking
Mountain Warehouse Manager, February 2023
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Best thing
50% off
Worst thing
Lack of communication and being spoken down to by my manager and not understanding mental health issues. And being told to man up and a child could of done a better job. And superior that can’t not help but flirt with members of staff very unprofessional
Mountain Warehouse Sales assistant, February 2023
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About this pay estimate
CloseThis pay estimate is based on data from 34 Mountain Warehouse employees who took the Breakroom Quiz between March 2020 and February 2023.
Take the Breakroom Quiz to compare your job.