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Restaurant Manager

Accor

About Accor

Accor is a hospitality and hotel operator. Hotel chains they run include Novotel and Ibis.

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Job description from Accor

Job Description

We are currently looking for a Restaurant Manager who can ensure that the quality of service meets the quality of the fresh food our Chefs take pride in making.

You will need to have a passion for great customer service and be able to ensure that every guset experience counts.

To succeed in this role, you will need to have a minimum of 1 years experience in a restaurant management postion. In addition, you will need to be able to:

· Seek opportunities to improve the guest experience by gaining feedback to improve restaurant services.

· To assist the Food and Beverage Manager/Operations Manager in the regular S.W.O.T analysis on our competitor set and respond as

appropriate.

· To meet with the chef on a daily basis to discuss restaurant bookings and customer requests.

· Ensure all F&B service standard audit procedures are adhered to.

· To be aware of the content of all menu items and to ensure your team is also fully competent.

· To ensure a positive guest experience to maximise repeat business.

· To meet individual targets as set by the Food and Beverage Manager.

· Look after all equipment & facilities.

· To be responsible for cash handling and banking when on duty. To take ownership for the MGallery Brand standards and excellent operation standards as well as Mystery audit standards and to ensure they are being adhered to.



Work Experience

Minimum of 1 years estaurant management experience.



Benefits

After 6 months service you will receive an Accor branded discount card that gives you access to a multitude of discounts.

Training

and development opportunities, great career progression.




Job insights from Breakroom

Bar, restaurant and kitchen managers

Bar, restaurant and kitchen managers are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive

What you’ll do as a bar, restaurant and kitchen manager

  • Plan menus with your chefs
  • Organise shifts and rotas for kitchen, waiting and bar staff
  • Recruit staff and help to train them
  • Plan events like weddings or birthdays
  • Manage stock and budgets

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Wearing a uniform
  • Cleaning
  • Anti-social hours
  • Managing people
  • Using a computer

Map

Milton Keynes, MK6

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Accor pay a living wage?

    Most people are paid a living wage.

    How we know this

    88% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 34 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Accor pay market rates?

    Most people are paid above average for their job.

    How we know this

    82% of people are paid above average for the type of work they do.

    Based on data from 38 people who took the Breakroom Quiz between May 2022 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Accor get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    87% of people say they don’t get paid breaks.

    Based on data from 38 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Accor pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    83% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 35 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Accor do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    35% of people report that they do extra work that they don’t get paid for.

    Based on data from 31 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Accor?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 58% of people with changing schedules report getting one week notice or less.
    • 19% of people with changing schedules report getting two weeks notice.
    • 3% of people with changing schedules report getting three weeks notice.
    • 19% of people with changing schedules report getting four weeks notice or more.

    Based on data from 31 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Accor worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    83% of people report they don’t worry about getting enough hours.

    Based on data from 40 people who took the Breakroom Quiz between May 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do Accor workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    67% report that their manager gives them enough choice over which shifts they work.

    Based on data from 45 people who took the Breakroom Quiz between May 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Accor workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    58% of people report that it’s hard to change shifts if they need to.

    Based on data from 33 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Accor?

    Most people find it easy to book holiday.

    How we know this

    80% of people report it’s easy to book holidays.

    Based on data from 35 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Accor managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    79% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 33 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Accor?

    Some people find it hard to take sick leave.

    How we know this

    39% of people report that it’s hard to take time off if they are sick.

    Based on data from 31 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most parents say it’s good

    Is working at Accor good if you’re a parent or carer?

    Most parents and carers say this is a good place to work.

    How we know this

    83% of people who care for a child or other relative report this is a good place to work.

    Based on data from 12 people who took the Breakroom Quiz between May 2022 and March 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Accor feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    82% of people say they’re treated with respect by their managers.

    Based on data from 33 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Accor get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 33 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Accor?

    Most people feel stressed here.

    How we know this

    69% of people say they often feel stressed at work.

    Based on data from 35 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Accor enjoy their jobs?

    Most people enjoy their job.

    How we know this

    79% of people report they enjoy their job.

    Based on data from 53 people who took the Breakroom Quiz between February 2022 and February 2024.

  • Okay
  • Only some people recommend their team

    Do people at Accor recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    45% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 38 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Accor?

    Most people got enough training when they started.

    How we know this

    70% of people report they got enough training when they started working here.

    Based on data from 37 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Accor?

    Only some people are given support to progress here.

    How we know this

    In the last year, 38% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 34 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Accor head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 35 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Accor is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    39% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 36 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Accor

What Accor employees say about their job

  • Best thing

    Independance, self management

    Worst thing

    Deal with collegues that are not prepared for the job, do it inadecuated

    9.4

    Accor Employee, August 2023

  • Best thing

    Benefit

    Worst thing

    We can't have a sit in our front office for more than 7 hours because no reason. Legs get pain

    8.5

    Accor Receptionist, July 2023

See more reviews
  • Best thing

    They are flexible with working hours

    Worst thing

    New people aren’t trained properly

    7.0

    Accor Employee, February 2023

  • Best thing

    I can choose my shifts

    Worst thing

    Stress

    3.7

    Accor Team member, December 2022

  • Best thing

    Colleagues

    Worst thing

    They do not care about you

    3.5

    Accor Employee, November 2022

  • Best thing

    My employees

    Worst thing

    Manager
    Lack of communication
    Making us coming 30mins earlier just to take our unpaid break
    Not enough training for new people
    Not safe at night time for night shift
    Long hours
    Unfair tasks for each shift
    Everyone picking at eachother in the group chat
    And many more

    2.4

    Accor Receptionist, May 2022

  • Best thing

    The staff

    Worst thing

    The managers, the pay, the hours

    1.9

    Accor Employee, September 2021

  • Best thing

    The team

    Worst thing

    Lack of respect and recognition

    1.2

    Accor Receptionist, June 2021

  • More reviews from Accor employees
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