Reposted 6 days ago

Shift Manager- Delivery

Pizza Hut
9 GBP
Unit 3, 343 East Prescot Road, Liverpool, Merseyside, England.UK., L14 2DD
Full time

The Breakroom Take

4.6

Rated 4.6 out of 10, based on 479 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers

About Pizza Hut

Pizza Hut is a restaurant chain. They serve pizza.

Job description from Pizza Hut

You’re a person who’s good with people and you’ve got ambitions for your career. Here’s an opportunity not to miss.

This is a job where with every passing day you get to learn and grow as a leader, And if you impress, the role’s the perfect stepping stone to a General Manager position in our expanding UK business.

We’ll task you with directing and supervising the team in the fast-paced setting of a Pizza Hut Delivery operation. The biggest part of the role is motivating the team to turn the orders around, keep the customers happy and maximise those all important profits.


Here’s what we’re looking for

  • Proven experience within a fast paced customer service setting.
  • Experience of coaching, supporting or supervising team members/peers.
  • Excellent IT, communication, planning, organising and time management skills.
  • High standards and pride in your work.
  • Eligibility to live and work in the UK.

Job insights from Breakroom

Bar, restaurant and kitchen supervisors

Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive

What you’ll do as a bar, restaurant and kitchen supervisor

  • Plan menus with your chefs
  • Organise shifts and rotas for kitchen, waiting and bar staff
  • Recruit staff and help to train them
  • Plan events like weddings or birthdays
  • Manage stock and budgets

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Wearing a uniform
  • Cleaning
  • Anti-social hours
  • Managing people
  • Using a computer

Map

Unit 3, 343 East Prescot Road, Liverpool, Merseyside, England.UK., L14 2DD

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Pizza Hut pay shift managers enough to live on?

    Most people are paid a living wage.

    How we know this

    84% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 37 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Pizza Hut pay shift managers market rates?

    Only some people are paid above average for their job.

    How we know this

    49% of people are paid below average for the type of work they do.

    Based on data from 35 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do shift managers at Pizza Hut get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    64% of people say they don’t get paid breaks.

    Based on data from 36 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Pizza Hut pay shift managers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    97% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 35 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do shift managers at Pizza Hut do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    38% of people report that they do extra work that they don’t get paid for.

    Based on data from 34 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do shift managers get of their shift pattern at Pizza Hut?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 92% of people with changing schedules report getting one week notice or less.
    • 6% of people with changing schedules report getting two weeks notice.
    • 3% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 36 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do shift managers at Pizza Hut worry about hours?

    Some people worry about getting enough hours.

    How we know this

    50% of people report they worry about getting enough hours.

    Based on data from 36 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do shift managers at Pizza Hut get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    35% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 34 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for shift managers at Pizza Hut to change shifts?

    Most people find it hard to change shifts.

    How we know this

    68% of people report that it’s hard to change shifts if they need to.

    Based on data from 31 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for shift managers to book a holiday at Pizza Hut?

    Some people find it hard to book holiday.

    How we know this

    59% of people report it’s hard to book holidays.

    Based on data from 32 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Pizza Hut managers change shift managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    59% of people say their manager changes their shifts at the last minute.

    Based on data from 34 people who took the Breakroom Quiz between May 2022 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for shift managers to take sick leave at Pizza Hut?

    Some people find it hard to take sick leave.

    How we know this

    67% of people report that it’s hard to take time off if they are sick.

    Based on data from 33 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do shift managers work the same number they are contracted for at Pizza Hut?

    Most people work a lot more hours than their contact..

    How we know this

    69% of people report working 8 hours or more than their contract.

    Based on data from 32 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Workplace

    Okay
  • Only some people feel treated with respect

    Do shift managers at Pizza Hut feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    35% of people say they’re not treated with respect by their managers.

    Based on data from 34 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do shift managers at Pizza Hut get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    71% of people report that they don’t get to take proper breaks.

    Based on data from 34 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for shift managers to work at Pizza Hut?

    Most people feel stressed here.

    How we know this

    79% of people say they often feel stressed at work.

    Based on data from 33 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do shift managers at Pizza Hut enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    58% of people report they don’t enjoy their job.

    Based on data from 31 people who took the Breakroom Quiz between April 2022 and March 2024.

  • Okay
  • Only some people recommend their team

    Do shift managers at Pizza Hut recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    64% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 36 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do shift managers get enough training when they start at Pizza Hut?

    Some people did’t get enough training when they started.

    How we know this

    38% of people report they didn’t get enough training when they started working here.

    Based on data from 37 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are shift managers given support to progress at Pizza Hut?

    Only some people are given support to progress here.

    How we know this

    In the last year, 36% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 33 people who took the Breakroom Quiz between May 2022 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do shift managers think Pizza Hut head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    97% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 34 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do shift managers feel well informed about how Pizza Hut is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    48% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 33 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Pizza Hut

What Pizza Hut employees say about their job

  • Best thing

    Food

    Worst thing

    Everything else other than food

    3.7

    Pizza Hut Back of house, December 2023

  • Best thing

    Lovely people to work with and nice atmosphere most of the time.

    Worst thing

    Age based pay is unfair as I work more efficient than others being paid more than me. The constant pressure of doing more than your job and doing two peoples' jobs as always understaffed because of the companies rules on labour amount.

    3.4

    Pizza Hut Kitchen staff, November 2023

See more reviews
  • Best thing

    Friendly staff

    Worst thing

    Short staff, too many hours, stressful

    5.5

    Pizza Hut Front of house staff, October 2023

  • Best thing

    Working with customer making extra income though tips
    Working in a team. Good managers.

    Worst thing

    Making sure you get at least contract hours as can vary due to income of business and need for staff.

    3.2

    Pizza Hut Crew member, June 2023

  • Best thing

    Lovely Co workers, it is easy to book time off in case you have plans.

    Worst thing

    I do Not get breaks that I am entitled to, rest hours are not taken into account, do not get the amount of hours I am contracted for most of the time

    3.4

    Pizza Hut Team member, June 2023

  • Best thing

    Tbh I love my job like yeah it's stressful but so is literally any job lol. Best things would be the people I work with, we all have such a laugh and it's great :) for the majority I love going to work

    Worst thing

    Minimum wage is crap for the amount of stress and hard work I put into every single shift like I'm training to be a manager and I'm still only on minimum wage even when I'm giving maximum effort so that kinda sucks. Also the staff can sometimes be cliquey but again I thi k that happens everywhere yanno

    6.0

    Pizza Hut Server, March 2023

  • Best thing

    Free meal and discounts

    Worst thing

    Getting paid minimum wage, had no training to start off with and was thrown in the deep end having no previous experience. Constantly getting scheduled to work when i have college and short breaks

    5.5

    Pizza Hut Front of house staff, September 2022

  • Best thing

    - easy to book time off
    - given staff meal
    - friendly team members
    - easy to get hours
    - fully trained on job

    Worst thing

    - Extremely stressful job
    - Understaffed due to a website that doesn't work
    - Had one manager that bullies people ans nothing done about it
    -Low pay for what is expected
    - due to website and card payments only tips and low

    4.1

    Pizza Hut Waitress, August 2022

  • Best thing

    The people I work with. Most of them work hard and bond well together. Store management do their best to keep staff morale up even when the company itself is working against them.

    Worst thing

    The exec board of the company seem to have lost all sight of what’s happening in the company at ground level. They seem obsessed with their profit margins and squeezing the most out of their employees, expecting them to do go above and beyond but not willing to pay them anymore than the bare minimum to do it. The removal of ordering with a server and making the customer order themselves through a website as well as no longer taking cash has slashed the ability for serving staff to make tips and therefore lead to an average of 25% reduction in overall pay. It’s also lead to a worse dine in experience for the customer.

    6.0

    Pizza Hut Server, March 2022

  • Best thing

    Love the other workers
    Free pizzas after 4-hour shifts
    Making customers happy
    Opening a hot bag in front of a customer and steam comes out

    Worst thing

    Delivery jobs kill cars
    Rude and bad-mouthing customers

    3.9

    Pizza Hut Delivery driver, March 2021

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