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Customer Assistant Nights


£9.50–10.50 per hour ()

Springs Ln, Ilkley LS29 8UA


Breakroom Rating for Tesco

Based on 6,304 ratings from their employees

See 1,403 employee reviews

About Tesco

Tesco is the largest supermarket chain in the UK.

Job description from Tesco

About the role

Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for
Serving customers on our checkouts ensuring they receive an easy, seamless and personalised experience Delivering department routines Manually condensing stock and handling products with care to maintain product quality Championing the reduction of food waste Following company policies and adhering to health and safety guidelines Being knowledgeable about the products and services in my store and helping customers by giving great natural service Replenishing products within my store At times, you may be required to accept deliveries into the store

You will need
A passion for delivering great service, greeting customers with a smile and serving them with pride The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip To take the initiative and make decisions that are right for our customers Work well within a team and communicate effectively and openly with others Build relationships with colleagues to create a team spirit, having fun and celebrating success Be at work on time, well presented and ready to be a brand ambassador

What's in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay Share Schemes - Join 'Buy As You Earn' and 'Save As You Earn' after 3 months service Colleague Clubcard (including a 2nd card for a family member) after 3 months service Colleague Discounts: 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco 10% off One Stop 10% off pay monthly & SIM only deals with Tesco Mobile 20% off all F&F purchases 20% off car, pet and home insurance at Tesco Bank. T&C's apply 25% off Tesco Cafe 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express 50% off health checks at Tesco Pharmacy An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home Cycle to work scheme Uniform provided
Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
Our Employee Assistance Programme helps you deal with life's challenges.
Financial wellness - Tesco has partnered with experts to help you make the most of your money
Get involved in a range of fundraising activities with our long-term charity partners

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving Britain's shoppers a little better every day'. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Please note
Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the following link;
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers, sell and display goods

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Involve physical activities

What employees say


  • People are paid minimum wage

    Do Tesco pay customer assistants minimum wage?

    Yes. Most people are paid above the minimum wage.

    How we know this

    97% of people say they are paid at or above the legal minimum wage.

    Based on data from 426 people who took the Breakroom Quiz between June 2022 and September 2022.

  • Good
  • Most people are paid a living wage

    Do Tesco pay customer assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    67% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 388 people who took the Breakroom Quiz between June 2022 and September 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.

    Find out more in our explainer about the Real Living Wage.

Hours and flexibility

  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at Tesco?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 47% of people with changing schedules report getting one week notice or less.
    • 24% of people with changing schedules report getting two weeks notice.
    • 16% of people with changing schedules report getting three weeks notice.
    • 13% of people with changing schedules report getting four weeks notice or more.

    Based on data from 293 people who took the Breakroom Quiz between June 2022 and September 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do customer assistants at Tesco worry about hours?

    Some people worry about getting enough hours.

    How we know this

    37% of people report they worry about getting enough hours.

    Based on data from 423 people who took the Breakroom Quiz between June 2022 and September 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.


  • Only some people feel treated with respect

    Do customer assistants at Tesco feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    34% of people say they’re not treated with respect by their managers.

    Based on data from 371 people who took the Breakroom Quiz between June 2022 and September 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Find out more about working at Tesco

Reviews from Tesco employees

  • Best thing

    Where I work there is a lot of people who have worked there for a lot of years, so we have lots of friends as colleagues

    Worst thing

    All the newbies are on zero contracts, I feel sorry for them not having regular shifts


    Tesco Employee, September 2022

  • Best thing

    The rota is really easy to change

    Worst thing

    The people aren’t trained well so it can become dangerous when working. There is a lot of favoritism and I went to them about a man touching my leg and being inappropriate and they didn’t care


    Tesco Employee, August 2022