New — Posted today

Customer Service Advisor. 4-day week inc. Saturday or Sunday off.

Capita

£9.26–10.72 per hour ()

Chester

6.6

Breakroom Rating for Capita

Based on 249 ratings from their employees

See 46 employee reviews

About Capita

Capita is a consulting, digital service and software company.

Job description from Capita

Customer Service Advisor. 4-day week inc. Saturday or Sunday off.
Customer Service Advisor
Hours: 8:00am - 6:30pm or 9:30am - 8pm (4 days per week)
Various days off available.
Initially based in our vibrant purpose-built office, with potential to work from home once through your probationary period
Would you like?
•\tflexibility and freedom of an extra day off each week? (That's nearly two months over the course of a year)
•\tTo save on travel costs?
•\tTo take advantage of free onsite parking?
•\tOpportunities to grow and develop your career?
•\tDining in our onsite restaurant, or treating yourself in our onsite retail store?
Yes? We thought so!
We are looking for Customer Service Advisors to join our team and we want to hear from you.

Job title:
Customer Service Advisor. 4-day week inc. Saturday or Sunday off.

Job Description:

What would you be doing?
  • Supporting customers of a Leading UK retail bank, with their everyday banking needs, over the phone
  • Providing a first-class service, positive experience for both customer and client.


What's in it for you?
  • Competitive salary of up to £ 21,673 ( £22,423 Potential Yr 1 OTE )
  • World class training and endless career opportunities supported by two market leading brands
  • Eligible for bonus' of £500 & £250, following 4 & 6 Months service respectively
  • Potential to work from home once through your probationary period
  • Pension schemes, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
  • Savings on travel costs with FREE on-site parking
  • Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees Warrington & Runcorn NO TOLL FEE CHARGES
  • The list goes on...................


Where are we based?

Preston Brook is just 5 minutes from the M56, and our team enjoy the benefits of a large, free car park, car share schemes, great transport links, onsite retail shop, restaurant, and games room!

Next Step

Hit 'Apply now' to register your interest. Upload your CV where possible and that the first part is complete. If successful, one of our advisors will be in touch to arrange an interview.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees

Location:
Chester
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent

What employees say

Pay

    Good
  • People are paid minimum wage

    Do Capita pay customer advisors minimum wage?

    Yes. Most people are paid above the minimum wage.

    How we know this

    93% of people say they are paid at or above the legal minimum wage.

    Based on data from 42 people who took the Breakroom Quiz between November 2021 and September 2022.

  • Good
  • Most people are paid a living wage

    Do Capita pay customer advisors enough to live on?

    Most people are paid a living wage.

    How we know this

    73% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 33 people who took the Breakroom Quiz between December 2021 and September 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.

    Find out more in our explainer about the Real Living Wage.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at Capita?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 20% of people with changing schedules report getting one week notice or less.
    • 16% of people with changing schedules report getting two weeks notice.
    • 12% of people with changing schedules report getting three weeks notice.
    • 52% of people with changing schedules report getting four weeks notice or more.

    Based on data from 25 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer advisors at Capita worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    89% of people report they don’t worry about getting enough hours.

    Based on data from 35 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Workplace

    Good
  • Most people feel treated with respect

    Do customer advisors at Capita feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    73% of people say they’re treated with respect by their managers.

    Based on data from 40 people who took the Breakroom Quiz between November 2021 and September 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Find out more about working at Capita

Reviews from Capita employees

  • Best thing

    Knowing that you’re helping people in a bad situation

    Worst thing

    The constant changing of how things are done which ultimately make the job harder and create more hurdles to overcome

    8.0

    Capita Employee, August 2022

  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Capita Customer advisor, February 2021