Reposted yesterday

Crew Member - Full Time

Wendy's
Croydon, England, United Kingdom
Full time

The Breakroom Take

5.4

Rated 5.4 out of 10, based on 32 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers
  • Proper training
  • Proper breaks

About Wendy's

Wendy's is a fast food restaurant chain. They specialise in burgers.

Job description from Wendy's

Earn up to 5% bonus on top of your current wages every week! Why Wendy's? We keep it real. It’s our personality. People want to have fun—where they dine, and where they work. We see to both. Our customers adore Wendy’s, and we adore them. Here at Wendy's, we like our food how we like our ideas: fresh. That's why we've introduced fun, flexible working. No zero-hour contracts. No nonsense. Whatever your needs are, we're ready to embrace them, allowing you to be who you want to be.  Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than anyone would expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading. Our burgers are square, which means we don’t cut corners. So hopefully, neither do you. Your natural friendliness is just one of your talents. You can handle working at pace. You’re good with working anywhere in the restaurant. You like making guests happy. For real. What you bring to the table:   Solid social skills - you act like your Nan is standing behind you (at least while you’re at work). You see whatever’s low - ketchup, straws, cups - and you fill it back up. You pitch in and help your crew and customers. You take and receive direction like a pro. You want to learn something new and be a part of something good. If something doesn’t seem right, you make it right.   You must be willing and able to: Stand and move for most - if not all - of your shift. Lift up to 5kg – 25kg. now and then. Handle weather-related moments like rain at the drive-thru, litter picking, taking rubbish out in the summer, etc. Wear a headset, use other restaurant equipment such as a order taking system or grill, and follow brand standards and guidelines. For more information on specific equipment or job requirements, see the job description or speak with the hiring manager.   We get it. We get you. Our food isn’t one size fits all and our job opportunities aren’t either. Whether you ‘re looking for your first job or to build a career, a lot of hours or something to keep you busy on the weekend, you’re an early bird or night owl, we’ve got you covered. We are also a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs. Wendy's® was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality is our Recipe®,” which remains the guidepost of the Wendy’s system. Wendy’s is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy’s Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. Today, Wendy’s and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide and soon will be coming to the UK! We have a vision of becoming the world’s most thriving and beloved restaurant brand. For more information connect with us on Twitter and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.

Job insights from Breakroom

Fast food team members

Fast food team members prepare and serve food and drink to customers in a fast food restaurant

What you’ll do as a fast food team member:

  • Prepare food and drinks
  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Cleaning
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Croydon, England, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Wendy's pay crew members enough to live on?

    Most people are not paid a living wage.

    How we know this

    84% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Wendy's pay crew members market rates?

    Most people are paid less than average for their job.

    How we know this

    79% of people are paid below average for the type of work they do.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do crew members at Wendy's get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    95% of people say they don’t get paid breaks.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Wendy's pay crew members sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 17 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do crew members at Wendy's do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    42% of people report that they do extra work that they don’t get paid for.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do crew members get of their shift pattern at Wendy's?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 78% of people with changing schedules report getting one week notice or less.
    • 22% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do crew members at Wendy's worry about hours?

    Some people worry about getting enough hours.

    How we know this

    63% of people report they worry about getting enough hours.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do crew members at Wendy's get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    50% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for crew members at Wendy's to change shifts?

    Some people find it hard to change shifts.

    How we know this

    53% of people report that it’s hard to change shifts if they need to.

    Based on data from 17 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for crew members to book a holiday at Wendy's?

    Some people find it hard to book holiday.

    How we know this

    40% of people report it’s hard to book holidays.

    Based on data from 15 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Wendy's managers change crew members shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    42% of people say their manager changes their shifts at the last minute.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for crew members to take sick leave at Wendy's?

    Most people find it easy to take sick leave.

    How we know this

    75% of people report that it’s easy to take time off if they are sick.

    Based on data from 16 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do crew members work the same number they are contracted for at Wendy's?

    Most people work a lot more hours than their contact..

    How we know this

    69% of people report working 8 hours or more than their contract.

    Based on data from 16 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is crew members at Wendy's job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    71% of students report this is a good place to work if you’re studying.

    Based on data from 14 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do crew members at Wendy's feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 20 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do crew members at Wendy's get proper breaks?

    Most people get proper breaks.

    How we know this

    85% of people report that they get to take proper breaks.

    Based on data from 20 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for crew members to work at Wendy's?

    Most people feel stressed here.

    How we know this

    74% of people say they often feel stressed at work.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do crew members at Wendy's enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    35% of people report they don’t enjoy their job.

    Based on data from 17 people who took the Breakroom Quiz between December 2021 and November 2023.

  • Okay
  • Only some people recommend their team

    Do crew members at Wendy's recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    58% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 19 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do crew members get enough training when they start at Wendy's?

    Most people got enough training when they started.

    How we know this

    78% of people report they got enough training when they started working here.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are crew members given support to progress at Wendy's?

    Only some people are given support to progress here.

    How we know this

    In the last year, 45% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 20 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Head office only partly understands what’s happening

    Do crew members think Wendy's head office understands what's happening where they work?

    Some people think head office doesn’t understand what’s happening where they work.

    How we know this

    56% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 18 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do crew members feel well informed about how Wendy's is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    61% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Wendy's

What Wendy's employees say about their job

  • Best thing

    going home

    Worst thing

    high stress
    and i do everything without a manger title

    3.2

    Wendy's Crew member, September 2023

  • Best thing

    The co-workers and manager's are for the most part great and the food is pretty good as well.

    Worst thing

    Boring, and you're expected to do more than whats in your job description without being payed anymore.

    4.2

    Wendy's Crew member, August 2023

See more reviews
  • Best thing

    The other team members are always amazing

    Worst thing

    The pay, the way people treat you, the situations you're placed in. You don't sit down for your entire shift outside of a 30 minute break.

    2.0

    Wendy's Team member, April 2023

  • Best thing

    The people. The managers and staff are the one thing keeping me there

    Worst thing

    You're expected to do ALOT. If you were put on one thing, they would also expect you to do everyone else's job on top of your own.

    8.2

    Wendy's Crew member, September 2022

  • Best thing

    Discount / Free food
    Easy to ask for time off
    Friendly team & managers

    Worst thing

    Understaffing can mean working two areas simultaneously, which is difficult

    7.8

    Wendy's Crew member, December 2021

  • Best thing

    Free food & discounts
    Friendly team and managers
    Flexible hours

    Worst thing

    Understaffing can result in working two places at once which can be stressful

    8.6

    Wendy's Crew member, December 2021

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