Reposted over 30 days ago

Barista - Store 15710, GATESHEAD - METROASIS

Starbucks
Gateshead

The Breakroom Take

5.2

Rated 5.2 out of 10, based on 1,037 employees who took the Breakroom Quiz

See all job reviews

  • Free food
  • People enjoy this job
  • Recommended by students
  • Respectful managers
  • Proper breaks

About Starbucks

Starbucks is a coffee shop chain. They serve American-style coffee.

Job description from Starbucks

Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. We've got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, you'll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and products, whilst creating our third place environment. We want you to be your true authentic self at work and that's why you'll also have access to our partner networks, because here you belong.
You don't need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You're creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
- Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
- Supporting your fellow partners during periods of high volume to keep the store operating
- Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
- Supporting in creating the third place environment during each shift
- Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
- Maintaining a clean and organised workspace for your customers and partners
- Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary (in line with the national living wage) and benefits that include:
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you're on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
- Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
What is our process?
Application > CV review > interview and in store experience > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more

Map

Gateshead

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Starbucks pay baristas enough to live on?

    Most people are not paid a living wage.

    How we know this

    87% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 77 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Starbucks pay baristas market rates?

    Only some people are paid above average for their job.

    How we know this

    43% of people are paid below average for the type of work they do.

    Based on data from 80 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 18s get paid less than everyone else

    Do baristas at Starbucks get paid the same regardless of age?

    No, people under the age of 18 get paid less than those above 21.

    See what Starbucks pays different age groups

    How we know this

    The average pay of under 18s is less than those who are over 21.

    Based on data from 250 people who took the Breakroom Quiz between February 2022 and March 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do baristas at Starbucks get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    87% of people say they don’t get paid breaks.

    Based on data from 77 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Starbucks pay baristas sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    91% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 67 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do baristas at Starbucks do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    34% of people report that they do extra work that they don’t get paid for.

    Based on data from 67 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do baristas get of their shift pattern at Starbucks?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 61% of people with changing schedules report getting one week notice or less.
    • 29% of people with changing schedules report getting two weeks notice.
    • 6% of people with changing schedules report getting three weeks notice.
    • 4% of people with changing schedules report getting four weeks notice or more.

    Based on data from 79 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do baristas at Starbucks worry about hours?

    Some people worry about getting enough hours.

    How we know this

    49% of people report they worry about getting enough hours.

    Based on data from 80 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do baristas at Starbucks get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    37% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 79 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for baristas at Starbucks to change shifts?

    Some people find it hard to change shifts.

    How we know this

    53% of people report that it’s hard to change shifts if they need to.

    Based on data from 132 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for baristas to book a holiday at Starbucks?

    Most people find it easy to book holiday.

    How we know this

    72% of people report it’s easy to book holidays.

    Based on data from 64 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Starbucks managers change baristas shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    51% of people say their manager changes their shifts at the last minute.

    Based on data from 73 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for baristas to take sick leave at Starbucks?

    Some people find it hard to take sick leave.

    How we know this

    39% of people report that it’s hard to take time off if they are sick.

    Based on data from 70 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is baristas at Starbucks job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    84% of students report this is a good place to work if you’re studying.

    Based on data from 90 people who took the Breakroom Quiz between February 2023 and February 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working as baristas at Starbucks good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    50% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 26 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do baristas at Starbucks feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 75 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do baristas at Starbucks get proper breaks?

    Most people get proper breaks.

    How we know this

    83% of people report that they get to take proper breaks.

    Based on data from 70 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for baristas to work at Starbucks?

    Most people feel stressed here.

    How we know this

    77% of people say they often feel stressed at work.

    Based on data from 77 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do baristas at Starbucks enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    34% of people report they don’t enjoy their job.

    Based on data from 65 people who took the Breakroom Quiz between October 2023 and March 2024.

  • Okay
  • Only some people recommend their team

    Do baristas at Starbucks recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    59% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 80 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do baristas get enough training when they start at Starbucks?

    Some people did’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 75 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are baristas given support to progress at Starbucks?

    Only some people are given support to progress here.

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 73 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do baristas think Starbucks head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    76% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 71 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do baristas feel well informed about how Starbucks is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    57% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 69 people who took the Breakroom Quiz between October 2023 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Starbucks

What Starbucks employees say about their job

  • Best thing

    Free coffees

    Worst thing

    Stress, not able to make enough money

    6.6

    Starbucks Shift leader, March 2024

  • Best thing

    The best thing about the job is making new friends and learning about the process of making drinks and serving them.

    Worst thing

    The days tend to get busy easily which can get stressful, customers can also be very rude, foreign students who come into the café can be disruptive. I am usually the one, whenever on shift, to do the cleaning.

    4.5

    Starbucks Barista, February 2024

See more reviews
  • Best thing

    Some of the baristas on my team were a great laugh and made the job slightly more bareable

    Worst thing

    Getting up at 3:45am, how rude and entitles stsbrucks customers are, out of touch management who expect too much but have no idea what's actually going on. Only look at numbers, don't think about the staff, constantly understaffed, constantly stressed. Not worth it.

    2.0

    Starbucks Shift supervisor, February 2024

  • Best thing

    People at the job are nice

    Worst thing

    Districts manger rude and unhelpful same with hr

    3.9

    Starbucks Barista, February 2024

  • Best thing

    I get a decent wage and it's relatively easy work

    Worst thing

    The commute and short breaks

    4.2

    Starbucks Supervisor, January 2024

  • Best thing

    i enjoy the people i work with and the few customers i can make good connections with

    Worst thing

    the constant stress of up keeping standards all day and if something isn’t good then it’s my fault. i feel very responsible for everything.

    4.1

    Starbucks Barista, November 2023

  • Best thing

    Staff and manger

    Worst thing

    Rude customers and busy periods

    4.2

    Starbucks Barista, September 2023

  • Best thing

    Free drinks on shift
    Good team
    They put effort into constantly trying to improve the way things run

    Worst thing

    All depends on your area managers and your franchise , head office incentivise managers to reduce labour, cut expenses and overall don’t seem to care about how the store runs/feels unless it contributes to their bonus.
    The amount of questions you have to ask at the till is ridiculous
    Customers often treat you with disrespect and hostility over things which are outside of your control. I often am made to feel stupid either by head office or customers every shift .

    4.1

    Starbucks Assistant manager, March 2023

  • Best thing

    My colleagues are my favourite thing about my job :)))

    Worst thing

    Certain supervisors have favourites so you end up doing the less enjoyable jobs whenever they’re on shift if you aren’t their favourite.

    You can’t have more than 3 days sick in 3 months otherwise you get punished (even with a doctors note)

    Quite a toxic and bitchy environment.

    4.9

    Starbucks Barista, August 2022

  • Best thing

    Training, when there is time. Fellow partners. If your willing to move up they have good training opportunities. Free coffee on shift.

    Worst thing

    Under a lot of pressure in busy stores to just get drinks out, no matter how bad it’s made. I’ve worked in quieter stores and they care more about the quality of the drinks.

    5.1

    Starbucks Shift leader, March 2022

  • More reviews from Starbucks employees

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